Job summary
This is an exciting opportunity to join a fantastic team and support the delivery of Integrated Urgent Care and 111 across London. The successful candidate will be a central part of the management team at Barking or Croydon and will be a key part in helping to shape and manage the service going forward. We are looking for an inspirational, innovative and emotionally intelligent leader with a can do attitude who can support the team develop after a very challenging year for staff and patients alike.
Please Note "previous applicants need not apply"
Main duties of the job
The Deputy General Manager will support the General Manager and work closely with the clinical and quality leadership roles for the Clinical Assessment Service . You will be expected to provide line management; including visible and accessible leadership to Team Managers, Operational Supervisors, Team Managers, Health Advisors and Service Advisors. You will be responsible for the planning, delivery and monitoring of performance of the overall CAS in adherence with contractual requirements and will ensure that the team have the right level of support, training and access to information and systems to ensure that they deliver this optimum service whilst ensuring patient safety and management of workforce.
About us
Our organisation is driven by our strategic objectives and organisational visions and values and we look for people who are strongly aligned with them.
Our Team is tight knit and work well together. We are looking for a Shift Lead to ensure the provision of effective, patient-focussed services delivered in accordance with LAS contractual Key Performance Indicators. To lead, direct and provide real time performance management to the multi-disciplinary teams of frontline staff operating at site.
We welcome discussions about the role, so please do not hesitate to contact Becky Owen, General Manager, Croydon (becky.owen2@nhs.net) or Maira Qureshi, Barking General Manager (Maira.qureshi@nhs.net) should you wish to discuss the opportunity or need any further information.
Job description
Job responsibilities
- Review performance on a regular basis (daily, weekly, monthly) as advised through operational management process to ensure that each team member understands their unique contribution to ensuring the divisional attainment of key performance indicators and takes ownership to self-manage, in order to achieve team goals and targets
- To manage, lead and develop the team to embed best practice
- Maintain a consistent approach in the use of the attendance, grievance and disciplinary policies to ensure that team members are managed fairly and equitably.
- Act as Investigating officer in line with policies and procedures as required.
- Ensure that when risks are identified they are logged and managed through the Risk register/processes.
- Ensure that all new team members have DSE assessments completed.
- To support and participate in the management of change and support the implementation of new initiatives, ensuring continuity of delivery of core business and the ongoing attainment of KPIs.
- Take responsibility for own continuous professional development.
If you are considering applying for a vacancy with London Ambulance Services NHS Trust, please be aware it is a legal requirement to be fully vaccinated against Covid-19, by the 1st April 2022 for all patient facing roles. If successful, you will be required to provide evidence of vaccination or Medical exemption.
Previous applicantsneednot apply.
Job description
Job responsibilities
- Review performance on a regular basis (daily, weekly, monthly) as advised through operational management process to ensure that each team member understands their unique contribution to ensuring the divisional attainment of key performance indicators and takes ownership to self-manage, in order to achieve team goals and targets
- To manage, lead and develop the team to embed best practice
- Maintain a consistent approach in the use of the attendance, grievance and disciplinary policies to ensure that team members are managed fairly and equitably.
- Act as Investigating officer in line with policies and procedures as required.
- Ensure that when risks are identified they are logged and managed through the Risk register/processes.
- Ensure that all new team members have DSE assessments completed.
- To support and participate in the management of change and support the implementation of new initiatives, ensuring continuity of delivery of core business and the ongoing attainment of KPIs.
- Take responsibility for own continuous professional development.
If you are considering applying for a vacancy with London Ambulance Services NHS Trust, please be aware it is a legal requirement to be fully vaccinated against Covid-19, by the 1st April 2022 for all patient facing roles. If successful, you will be required to provide evidence of vaccination or Medical exemption.
Previous applicantsneednot apply.
Person Specification
Qualifications
Essential
- Degree Level Education or equivalent or previous relevant experience
- Management qualification or equivalent experience
- Evidence of relevant professional or personal development
Knowledge & Experience
Essential
- In-depth experience of co-ordination of inbound/outbound call taking in a contact centre environment
- Demonstrable experience in the ability to drive and develop staff performance through effective coaching
- Effective decision making capabilities
- Excellent and Effective communication, listening and interpersonal skills
- Ability to work to deadlines and evidence of time management skills
- In-depth experience of leadership capability including negotiating and influencing skills
- Ability to work and lead in a team environment
- Experience in a management/supervisory capacity
- Knowledge of telephony triage and understanding of risk management
- Awareness of staff rostering systems
- Experience in division of plans and strategies ensuring in a meaningful formats
Skills & Capabilities
Essential
- Computer literate with working knowledge of Microsoft office Applications
- Demonstrate an understanding of managing a safe working environment
- Full awareness of the importance of Mandatory & Statutory training to include CCA accreditation and the PADR process
- Ability to travel between sites if required
- Knowledge of Registration Authority requirements
Values & Behaviours
Essential
- Commitment to providing service that meets the changing needs of external and/or internal customers
- Ability to work effectively in a team, providing support and leadership as appropriate, to achieve shared goals
- Focus on constructive evaluation and challenge of own and team performance
- Proactive in identifying opportunities for improvement and innovation
Person Specification
Qualifications
Essential
- Degree Level Education or equivalent or previous relevant experience
- Management qualification or equivalent experience
- Evidence of relevant professional or personal development
Knowledge & Experience
Essential
- In-depth experience of co-ordination of inbound/outbound call taking in a contact centre environment
- Demonstrable experience in the ability to drive and develop staff performance through effective coaching
- Effective decision making capabilities
- Excellent and Effective communication, listening and interpersonal skills
- Ability to work to deadlines and evidence of time management skills
- In-depth experience of leadership capability including negotiating and influencing skills
- Ability to work and lead in a team environment
- Experience in a management/supervisory capacity
- Knowledge of telephony triage and understanding of risk management
- Awareness of staff rostering systems
- Experience in division of plans and strategies ensuring in a meaningful formats
Skills & Capabilities
Essential
- Computer literate with working knowledge of Microsoft office Applications
- Demonstrate an understanding of managing a safe working environment
- Full awareness of the importance of Mandatory & Statutory training to include CCA accreditation and the PADR process
- Ability to travel between sites if required
- Knowledge of Registration Authority requirements
Values & Behaviours
Essential
- Commitment to providing service that meets the changing needs of external and/or internal customers
- Ability to work effectively in a team, providing support and leadership as appropriate, to achieve shared goals
- Focus on constructive evaluation and challenge of own and team performance
- Proactive in identifying opportunities for improvement and innovation
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
