Job summary
x1 Fixed Term (12 months) & x1 Secondment (12 months)
The post holder will be both responsible and accountable for the effective resourcing of Staff which will directly impact on the Services ability to provide patient care to the highest level possible and meet current performance standards.
This will involve the allocation of staff to rosters, allocation of vehicle crew staff, managing abstractions and application of the Working Time Regulations to ensure optimal cover for the Trust. The post-holder would act as first point of contact for staff in regards to their shifts/training/abstractions.
Main duties of the job
- Understanding of rota systems. Ability to prioritise workload and meet deadlines whilst maintaining quality standards.
- Ability to remain calm under pressure.
- Well-developed administrative skills. Excellent verbal and written communication skills.
- Computer literate with an excellent understanding of software packages, including MS Word and Excel.
- Attention to detail and the ability to produce and maintain accurate records.
- Good interpersonal skills and an ability to communicate with all levels of staff. Be able to multi-task effectively with frequent interruptions.
- Be forward thinking, flexible and receptive to new ideas.
- A commitment to excellence in all areas of work.
- A commitment to our vision, purpose, values and behaviours
- Evidence of reliability.
About us
The Scheduling team are an integral part of the London Ambulance Service ensuring enough resources are available to serve the people of London. We deal with operational, 9's, 1's and other support services ensuring contract hours are adhered to by all staff, dealing with Annual Leave, Absences including sickness, meetings, training and general issues that occur throughout the day which affect staff and their hours of work.
Any staff new into the organisation will expect initially 202.5 hrs of AL per year and can enjoy 60 additional bank holiday hours to be added to that total throughout the year (Pro Rata if part time).
The role is a challenging one as no one day is ever the same and we strive to ensure best practise is adopted and processes are reviewed inviting staff to put forward their feedback and suggestions.
This role would ideally suit someone who is enthusiastic, reliable and has the ability to work autonomously whilst also being part of an integral team who support one another.
10 weeks training will be given to ensure the maximum support is available from the outset with ongoing training throughout their employment including the ability to continue with CPD.
We are open from 0600 -midnight 7 days a week/365 days a year.
Training Salary (min. 10 weeks) - Band 5. 75% per year is £21,305.25. HCAS is £4,261.50.
After Training - Band 5. 100% per year is £28,407.00. HCAS is £5,682.00.
Job description
Job responsibilities
Monitor the level of staffing and use of staff and vehicles against budgetary constraints.
Occasionally work without supervision.
The post holder will if required implement both the LAS Fall Back Procedure and Emergency Roll Call Procedure and be prepared to attend the Scheduling Department at short notice and be involved in the decision making processes involved.
Using communication systems and advanced keyboard skills, together with knowledge, understanding, and detailed application of specialised computer programmes; continuously monitor staffing levels and, using this information, proactively take measures to improve deficiencies in the cover.
The post holder will be required when necessary to deputise for the Senior Resource Coordinator.
The experienced post holder may be required to train new staff into the department.
Manage the allocation of staff on relief over a number of sites, on a fair and equitable basis to cover any deficiencies on the Resource plans so as to ensure optimal resourcing and operational cover whilst being mindful or relief staff contract hours and skill mix.
Manage the movement of Vehicle Crew Staff on and off complex using judgement to achieve optimum cover but at the same time adhering to the general principles of Service policies.
Splitting of staff to accommodate skill mix issues.
Movement of staff to achieve optimum resourcing across the Trust.
Use creativity, imagination and innovative ideas to resolve resourcing issues and problems which prevent the service from providing the provision of high quality patient Care.
In order for the service to care for people in London saving lives, providing care and making sure they get the help they need it will be necessary to maintain regular contact with staff to deal with a range of complex and often contentious matters where the outcome will have substantial implications for both the Service and the member of staff. This process will often need to be dealt with a high degree of discretion and sensitivity. There will always be a need for a high level of consistency being mindful of broad service guidelines Act as a focal point for staff to report sickness or urgent absence, record details and advise their managers accordingly. Working in close liaison with Management Teams, assist in the Trusts management of such issues as sickness and unauthorised absence.
Ensuring Bank Staff are utilised effectively.
Maintain accurate records of Management Team availability.
Applicants should familiarise themselves with the new NHS pay progression system introduced from 1 April 2019 as well as the NHS pay deal regarding moves from Annex 5 (previously Annex E) to section 2 unsocial hours provision when considering new posts in the NHS.
Applicants are advised to read all the information enclosed in the advert and the supporting information before completing and submitting an application. As you complete your application please ensure you clearly demonstrate how you meet the criteria in the person specification for this post by adequately completing the supporting information section of the application form.
Priority will be given to London Ambulance Service employees who are at risk of redundancy.
We reserve the right to close the application window early if we receive a high volume of suitable applications.
Job description
Job responsibilities
Monitor the level of staffing and use of staff and vehicles against budgetary constraints.
Occasionally work without supervision.
The post holder will if required implement both the LAS Fall Back Procedure and Emergency Roll Call Procedure and be prepared to attend the Scheduling Department at short notice and be involved in the decision making processes involved.
Using communication systems and advanced keyboard skills, together with knowledge, understanding, and detailed application of specialised computer programmes; continuously monitor staffing levels and, using this information, proactively take measures to improve deficiencies in the cover.
The post holder will be required when necessary to deputise for the Senior Resource Coordinator.
The experienced post holder may be required to train new staff into the department.
Manage the allocation of staff on relief over a number of sites, on a fair and equitable basis to cover any deficiencies on the Resource plans so as to ensure optimal resourcing and operational cover whilst being mindful or relief staff contract hours and skill mix.
Manage the movement of Vehicle Crew Staff on and off complex using judgement to achieve optimum cover but at the same time adhering to the general principles of Service policies.
Splitting of staff to accommodate skill mix issues.
Movement of staff to achieve optimum resourcing across the Trust.
Use creativity, imagination and innovative ideas to resolve resourcing issues and problems which prevent the service from providing the provision of high quality patient Care.
In order for the service to care for people in London saving lives, providing care and making sure they get the help they need it will be necessary to maintain regular contact with staff to deal with a range of complex and often contentious matters where the outcome will have substantial implications for both the Service and the member of staff. This process will often need to be dealt with a high degree of discretion and sensitivity. There will always be a need for a high level of consistency being mindful of broad service guidelines Act as a focal point for staff to report sickness or urgent absence, record details and advise their managers accordingly. Working in close liaison with Management Teams, assist in the Trusts management of such issues as sickness and unauthorised absence.
Ensuring Bank Staff are utilised effectively.
Maintain accurate records of Management Team availability.
Applicants should familiarise themselves with the new NHS pay progression system introduced from 1 April 2019 as well as the NHS pay deal regarding moves from Annex 5 (previously Annex E) to section 2 unsocial hours provision when considering new posts in the NHS.
Applicants are advised to read all the information enclosed in the advert and the supporting information before completing and submitting an application. As you complete your application please ensure you clearly demonstrate how you meet the criteria in the person specification for this post by adequately completing the supporting information section of the application form.
Priority will be given to London Ambulance Service employees who are at risk of redundancy.
We reserve the right to close the application window early if we receive a high volume of suitable applications.
Person Specification
Qualifications
Essential
- Educated to A Level standard or equivalent experience
Experience
Essential
- Experience of producing and maintaining records
- Experience of co-ordinating resources to meet objectives
Knowledge
Essential
- Understanding of rota systems
- Ability to prioritise workload and meet deadlines whilst maintaining quality standards
- Ability to remain calm under pressure
- Well-developed administrative skills
- Excellent verbal and written communication skills
- Computer literate with an excellent understanding of software packages, including MS Word and Excel
- Attention to detail and the ability to produce and maintain accurate records
Desirable
- An understanding of LAS policies and procedures
Personal Abilities
Essential
- Good interpersonal skills and an ability to communicate with all levels of staff
- Be able to multi-task effectively with frequent interruptions
- Be able to sit in a restricted position for long periods
- The ability to work accurately with figures
- Be able to handle sensitive situations professionally, tactfully and with discretion
- Be forward thinking, flexible and receptive to new ideas
- A commitment to excellence in all areas of work
- A commitment to our vision, purpose, values and behaviours
- Evidence of reliability
Person Specification
Qualifications
Essential
- Educated to A Level standard or equivalent experience
Experience
Essential
- Experience of producing and maintaining records
- Experience of co-ordinating resources to meet objectives
Knowledge
Essential
- Understanding of rota systems
- Ability to prioritise workload and meet deadlines whilst maintaining quality standards
- Ability to remain calm under pressure
- Well-developed administrative skills
- Excellent verbal and written communication skills
- Computer literate with an excellent understanding of software packages, including MS Word and Excel
- Attention to detail and the ability to produce and maintain accurate records
Desirable
- An understanding of LAS policies and procedures
Personal Abilities
Essential
- Good interpersonal skills and an ability to communicate with all levels of staff
- Be able to multi-task effectively with frequent interruptions
- Be able to sit in a restricted position for long periods
- The ability to work accurately with figures
- Be able to handle sensitive situations professionally, tactfully and with discretion
- Be forward thinking, flexible and receptive to new ideas
- A commitment to excellence in all areas of work
- A commitment to our vision, purpose, values and behaviours
- Evidence of reliability
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
