Operational Delivery Manager - Make Ready

London Ambulance Service NHS Trust

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Job summary

The Operational Delivery Manager make ready (ODM- MR) is a pivotal member of the senior leadership team responsible for overseeing the complete Make Ready services for London Ambulance Service. This role plays a critical part in supporting the ambulance operational performance and ensuring the delivery of high-quality patient care. The ODM-MR is accountable for the entire make ready operations, including strategic direction, performance, financial management, and adherence to quality standards. This role also requires active engagement with internal and external stakeholders and flexibility to work outside standard hours, including evenings, nights, weekends, and holidays to meet the service demands . The ODM-MR must champion the LAS vision and values, provide leadership, and ensure a healthy and engaged workforce.

Main duties of the job

Strategic Leadership: The ODM-MR contributes to strategic discussions and decision-making, interpreting trust policies and strategies while setting goals and standards for the team.

Performance Management: They are responsible for improving key performance, quality, and personal targets and achieving budget and financial goals.

Operational Delivery: The ODM-MR oversees the day-to-day management of Make Ready services, ensuring that all local and trust-wide targets are met and maintains a safe, high-quality service.

Governance and Assurance: They manage sector managers and assistant sector managers to ensure that make ready services comply with health and safety regulations, and contribute to quality improvement measures.

Stakeholder Engagement: The ODM-MR works closely with internal and external stakeholders, building and maintaining relationships, and engaging with staff and trade unions.

People Management: Leading and managing teams of up to 400+, the ODM-MR ensures a motivated and engaged workforce, provides professional leadership, and actively manages performance.

Resource and Financial Management: They manage resource budgets, procurement, resource capacity, and availability, including asset and supply management.

Flexible Hours: The role requires working flexible hours, including nights, weekends, especially during high-pressure periods such as Christmas and winter.

About us

London Ambulance Service serves one of the worlds most dynamic and diverse cities and is the busiest ambulance service in the UK. We handle over 1.9 million emergency calls from across the capital every year as well as delivering a 24 hour NHS 111 Integrated Urgent Care Service in South East and North East London that we estimate will respond to around 1.4million urgent care calls by the end of the year.

We employ over 9,000 people who work or volunteer, across London to respond to the health needs of over 8 million people who live, work and travel in the capital.

We work closely with our NHS partners and are commissioned by 32 clinical commissioning groups spread across 5 STPs and NHS England for our specialist services.

As the only pan-London NHS provider we have a unique opportunity to play a leading role in integrating access to emergency and urgent care right across London.

Date posted

17 October 2023

Pay scheme

Agenda for change

Band

Band 8b

Salary

£64,408 to £73,961 a year per annum

Contract

Permanent

Working pattern

Full-time

Reference number

ODM - MR

Job locations

London Ambulance Service Bow, St Andrews House

St Andrews Way

Bromley by Bow

E3 3PA

Job description

Job responsibilities

For further information on the job description and main responsibilities, please see attached job description and person specification.

Job description

Job responsibilities

For further information on the job description and main responsibilities, please see attached job description and person specification.

Person Specification

Qualifications

Essential

Master's Degree, equivalent professional qualifications and/or substantial demonstrable experience in a similar role or setting
Full driving licence, valid in the UK and with no more than 3 penalty points
Demonstrable current senior leadership and management experience at the same or similar level

Knowledge

Essential

Financial , Resources and CIP management demonstrable skills
Delivering services that demonstrate value for money and making economies where possible
Receiving, interpreting and analysing data to increase understanding and inform decision making

Experience

Essential

Demonstrable current senior leadership and management experience at the same or similar level
Delivering and improving operational performance
Managing effective relationships with more senior and line managers, colleagues and staff

Person Specification

Qualifications

Essential

Master's Degree, equivalent professional qualifications and/or substantial demonstrable experience in a similar role or setting
Full driving licence, valid in the UK and with no more than 3 penalty points
Demonstrable current senior leadership and management experience at the same or similar level

Knowledge

Essential

Financial , Resources and CIP management demonstrable skills
Delivering services that demonstrate value for money and making economies where possible
Receiving, interpreting and analysing data to increase understanding and inform decision making

Experience

Essential

Demonstrable current senior leadership and management experience at the same or similar level
Delivering and improving operational performance
Managing effective relationships with more senior and line managers, colleagues and staff

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Additional information