Job summary
An opportunity has arisen to join the Make Ready management team - aligned to an operational sector and reporting to the Make Ready Delivery Manager you will manage the Make Ready Hubs in your sector; North West, North Central, North East, South West and South East.
This role provides an excellent opportunity to develop your management skills and experience. You will manage a team who need your support and guidance to deliver and improve their skills and knowledge. The role will allow you to plan and prioritise work, develop an in-depth understanding of this part of the LAS and build strong links with the wider organisation including Logistics and the Vehicle Resource Centre. Although sector based you will also work closely with Make Ready colleagues across the Trust.
Main duties of the job
Working full rotating shifts you will oversee the Make Ready Hubs in a sector ensuring delivery of clean, checked and restocked ambulances ready at start of shift for clinical staff.
In liaison with VRC you will plan vehicle movements and allocate work and staff accordingly.
People management is a significant part of the role and you will manage attendance, performance and conduct in accordance with Trust policies.
You will need to be confident in your ability to work with, communication with and deal with people and able to adjust your approach to differing needs.
You will need to be able to travel across the LAS region and so a driving licence is essential and able to work full rotating shifts.
About us
London Ambulance Service serves one of the worlds most dynamic and diverse cities and is the busiest ambulance service in the UK. We handle over 1.9 million emergency calls from across the capital every year as well as delivering a 24 hour NHS 111 Integrated Urgent Care Service in South East and North East London that we estimate will respond to around 1.4million urgent care calls by the end of the year.
We employ over 9,000 people who work or volunteer, across London to respond to the health needs of over 8 million people who live, work and travel in the capital.
We work closely with our NHS partners and are commissioned by 32 clinical commissioning groups spread across 5 STPs and NHS England for our specialist services.
As the only pan-London NHS provider we have a unique opportunity to play a leading role in integrating access to emergency and urgent care right across London.
Job description
Job responsibilities
- Supported by an assistant manager the post holder for this role will be responsible for leading and managing the teams who deliver the make ready service. They will oversee the delivery of effective, customer focused, and time critical services in support of front line clinical service throughout their respective sector footprint.
- They will lead the operational delivery of Make Ready within their respective sector making improvements, supporting staff, inputting to service redesign and supporting the application of the Trusts values and behaviours in line with policy.
- The post holder will work with supply chain colleagues within Strategic Assets and Property to ensure there is a fully joined up supply chain including the use of CAMS (central asset management system) including asset tracking.
- They will be responsible for staff attendance, welfare and behaviour managing these in accordance with Trust policies and procedures including e.g. the resolution framework.
- Together with their colleagues, they will be expected to provide a tactical contribution to Operational Delivery when on duty and so be accountable for Make Ready supporting delivery of patient care.
- Together with their colleagues, they will provide full 24/7 management cover providing operational oversight of all Make Ready Hubs including the management of supervisors, staffing levels and the meeting of Service Level Agreements in terms of both performance and quality.
- The post holder will be required to promote and develop key customer relationships.
- The post holder will develop plans to ensure that operational vehicles are checked, cleaned and stocked and are correctly located for start of shift in accordance with all standards and procedures, identifying where changes in practice might be required through reflection on action.
- The post holder will be responsible for managing performance data, interpreting it and developing robust plans were required to recover against shortfalls. They will be responsible for both undertaking internal audits and meet external audits requirements and develop, review and implement any action plans required.
- The post holder will be responsible for investigating complaints and incidents, managing Datix reporting and ensuring learning is a key outcome.
Job description
Job responsibilities
- Supported by an assistant manager the post holder for this role will be responsible for leading and managing the teams who deliver the make ready service. They will oversee the delivery of effective, customer focused, and time critical services in support of front line clinical service throughout their respective sector footprint.
- They will lead the operational delivery of Make Ready within their respective sector making improvements, supporting staff, inputting to service redesign and supporting the application of the Trusts values and behaviours in line with policy.
- The post holder will work with supply chain colleagues within Strategic Assets and Property to ensure there is a fully joined up supply chain including the use of CAMS (central asset management system) including asset tracking.
- They will be responsible for staff attendance, welfare and behaviour managing these in accordance with Trust policies and procedures including e.g. the resolution framework.
- Together with their colleagues, they will be expected to provide a tactical contribution to Operational Delivery when on duty and so be accountable for Make Ready supporting delivery of patient care.
- Together with their colleagues, they will provide full 24/7 management cover providing operational oversight of all Make Ready Hubs including the management of supervisors, staffing levels and the meeting of Service Level Agreements in terms of both performance and quality.
- The post holder will be required to promote and develop key customer relationships.
- The post holder will develop plans to ensure that operational vehicles are checked, cleaned and stocked and are correctly located for start of shift in accordance with all standards and procedures, identifying where changes in practice might be required through reflection on action.
- The post holder will be responsible for managing performance data, interpreting it and developing robust plans were required to recover against shortfalls. They will be responsible for both undertaking internal audits and meet external audits requirements and develop, review and implement any action plans required.
- The post holder will be responsible for investigating complaints and incidents, managing Datix reporting and ensuring learning is a key outcome.
Person Specification
Qualifications
Essential
- Educated to degree level or has an appropriate vocational experience relevant to the role
- Post graduate education or specialist knowledge in People Management, Performance Management, Vehicle Preparation or equivalent area
- Full driving licence including C1 categorisation
- Basic DBS check
Experience
Essential
- Management of a team minimum 1 year experience
- Demonstrable experience of supervising and mentoring staff
- Demonstrable experience of undertaking investigations
- Demonstrable experience of working as part of team
Skills
Essential
- Ability to plan, multitaskand prioritise own and others workload, including the ability to influence and compromise
- Ability to meet deadlines through prioritising conflicting demands and managing unpredictable work patterns
- Ability to maintain records and prepare audit reports
- Ability to work under pressure without compromising standards
- The ability to successfully manage teams to deliver against standards whilst developing a motivated workforce
- High levels of knowledge regarding the specialist areas of Safety and Risk, Infection Prevention Control, Care Quality Commission
- An extensive understanding of Make Ready process and meeting operation requirements including delivery of KPIs
Person Specification
Qualifications
Essential
- Educated to degree level or has an appropriate vocational experience relevant to the role
- Post graduate education or specialist knowledge in People Management, Performance Management, Vehicle Preparation or equivalent area
- Full driving licence including C1 categorisation
- Basic DBS check
Experience
Essential
- Management of a team minimum 1 year experience
- Demonstrable experience of supervising and mentoring staff
- Demonstrable experience of undertaking investigations
- Demonstrable experience of working as part of team
Skills
Essential
- Ability to plan, multitaskand prioritise own and others workload, including the ability to influence and compromise
- Ability to meet deadlines through prioritising conflicting demands and managing unpredictable work patterns
- Ability to maintain records and prepare audit reports
- Ability to work under pressure without compromising standards
- The ability to successfully manage teams to deliver against standards whilst developing a motivated workforce
- High levels of knowledge regarding the specialist areas of Safety and Risk, Infection Prevention Control, Care Quality Commission
- An extensive understanding of Make Ready process and meeting operation requirements including delivery of KPIs
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
