Job summary
An exciting opportunity has arisen to take up a post as Clinical Operations Support Manager (COSM) for the Advanced Paramedic Practitioner (APP) teams. This is a full-time, permanent Band 7 post working 37.5 hours per week.
The Clinical Operations Support Manager (COSM) provides support to the Clinical Operations Manager (COM). As a member of the APP leadership team, the COSM is accountable for the co-ordination of staff welfare and management, ensuring the effective delivery of emergency care services across the teams.
The successful candidates will be experienced in providing comprehensive management support, with strong communication and organisation skills. The successful candidates will take pride in their work, and be flexible and adaptable in a fast-moving environment.
Main duties of the job
Actively supporting and promoting the Trust's vision and values through role modelling effective and appropriate leadership behaviours in both day-to-day operations and in high risk, difficult and distressing situations; being flexible by demonstrating appropriate leadership styles and adapting communication to match the situation and audience.
Representing the COM on behalf of the Trust when required, including at public events.
Collating information and compiling reports for the COM as required.
Lead on serious incident investigations, undertake the Family Liaison Officer (FLO) role and undertake complaints investigations.
In the absence of the COM, lead on key management tasks deciding how these are best achieved and seeking guidance when required.
Supporting Clinical Supervisors (CS) in the delivery of key performance indicators (KPIs) and objectives through the co-ordination of: - Health and safety arrangements, including site and vehicle inspections.
- Effective medicines management across the teams. - Quality monitoring systems (for example, auditing of clinical performance indicators).
- Incident reporting (for example, Datix) and subsequent allocation for investigation - Quality assurance checks (for example, driving licences and DBS checks).
- Any other duties which are commensurate of the role.
About us
Our organisation is driven by our strategic objectives and organisational values and we look for people who are strongly aligned with them.
At the London Ambulance Service, each member of the Team is committed to demonstrating the Trust values in everything we do by;
Being Caring - kindness, positive, empathic and listening
Respect - equity, inclusive, understanding and appreciated
Team work - supportive, collaborative, professional and acting with integrity
We welcome applications from individuals who will embrace our values and want to make a difference.
Job description
Job responsibilities
Applicants are advised to read all the information enclosed in the advert and the supporting information before completing and submitting an application. As you complete your application please ensure you clearly demonstrate how you meet the criteria in the person specification for this post by adequately completing the supporting information section of the application form.
Priority will be given to staff at risk candidates.
We reserve the right to close the application window early if we receive a high volume of suitable applications.
Applicants should familiarise themselves with the new NHS pay progression system introduced from 1 April 2019 as well as the NHS pay deal regarding moves from Annex 5 (previously Annex E) to section 2 unsocial hours provision when considering new posts in the NHS.
Please read to Job Description for more details on the role.
Job description
Job responsibilities
Applicants are advised to read all the information enclosed in the advert and the supporting information before completing and submitting an application. As you complete your application please ensure you clearly demonstrate how you meet the criteria in the person specification for this post by adequately completing the supporting information section of the application form.
Priority will be given to staff at risk candidates.
We reserve the right to close the application window early if we receive a high volume of suitable applications.
Applicants should familiarise themselves with the new NHS pay progression system introduced from 1 April 2019 as well as the NHS pay deal regarding moves from Annex 5 (previously Annex E) to section 2 unsocial hours provision when considering new posts in the NHS.
Please read to Job Description for more details on the role.
Person Specification
Qualifications
Essential
- Degree or substantial experience in an operational management setting.
Desirable
- Current blue light driver trained
Experience
Essential
- Demonstrable current leadership and management experience at a post graduate diploma level or equivalent experience whilst working in an operational ambulance environment or other relevant healthcare setting
- Setting, monitoring and reviewing plans and ensuring resilience and sustainability within them to achieve objectives and targets at both strategic and tactical level
- Improving and delivering operational performance
- Identifying/planning for implementing change initiatives.
- Building and maintaining positive relationships with internal stakeholders from members of staff and trade union representatives to senior managers
- Hearing and presenting management cases on a panel at all levels
Desirable
- Investigation training including serious incidents, conduct and capability.
Knowledge and Skills
Essential
- Planning and prioritising conflicting demands and often unpredictable work patterns
- Management of risk; identification, mitigation and realisation of risk with effective communication of risk to all levels of the organisation and review with stakeholders
- Delivering services that demonstrate value for money, implementing service change to drive efficiency and ensure financial efficiencies where possible
- Creating a clear vision and translating strategies into operational plans
- Demonstrating continuous Continuous Professional Development including leadership skills
- Receiving, interpreting ad analysing highly complex data to increase understanding and inform decision making
- Presenting highly complex, sensitive or contentious information to internal and external groups and where the atmosphere could be hostile and antagonistic
- Demonstrating role model leadership behaviours and adapting styles to match situations and audiences
- Leading, inspiring, motivating, developing and managing teams of managers and staff (80+ people) in the day to day and situations of: - Intense operationsl pressure - Large numbers of casualities - Distressing emotional circumstances - Possibel exposure to chemical, biological, radioactive, nuclear or explosive hazards
- Communicating (orally or in writing), adapting the styles and messages to match the situation and audiences including delivering difficult or unwelcome information and, at times, in distressing or emotional situations
- Initiating, building and maintaining relationships with internal and external key stakeholders, developing partnerships and co-operative working
- Managing and having difficult conversations with managers and staff
- Being accountable for results and actions and in turn holding others to account.
- Effective persuading, influencing and negotiating skills to achieve beneficial outcomes
- Demonstrating a passion for delivering quality services
- Commitment to working hours which may be irregular as required by those responsible for managing a 24/7 workforce
- Ability to make decisions autonomously, when required, on difficult issues
- Adhere to the Trust values and behaviours
Desirable
- Managing a budget
- Extensive knowledge of policies, procedures and contractual requirements to include extensive knowledge of including, but not limited to, CQC standards, health and safety law, Health and Safety Executive regulations, the Equalities Act and HR law
Person Specification
Qualifications
Essential
- Degree or substantial experience in an operational management setting.
Desirable
- Current blue light driver trained
Experience
Essential
- Demonstrable current leadership and management experience at a post graduate diploma level or equivalent experience whilst working in an operational ambulance environment or other relevant healthcare setting
- Setting, monitoring and reviewing plans and ensuring resilience and sustainability within them to achieve objectives and targets at both strategic and tactical level
- Improving and delivering operational performance
- Identifying/planning for implementing change initiatives.
- Building and maintaining positive relationships with internal stakeholders from members of staff and trade union representatives to senior managers
- Hearing and presenting management cases on a panel at all levels
Desirable
- Investigation training including serious incidents, conduct and capability.
Knowledge and Skills
Essential
- Planning and prioritising conflicting demands and often unpredictable work patterns
- Management of risk; identification, mitigation and realisation of risk with effective communication of risk to all levels of the organisation and review with stakeholders
- Delivering services that demonstrate value for money, implementing service change to drive efficiency and ensure financial efficiencies where possible
- Creating a clear vision and translating strategies into operational plans
- Demonstrating continuous Continuous Professional Development including leadership skills
- Receiving, interpreting ad analysing highly complex data to increase understanding and inform decision making
- Presenting highly complex, sensitive or contentious information to internal and external groups and where the atmosphere could be hostile and antagonistic
- Demonstrating role model leadership behaviours and adapting styles to match situations and audiences
- Leading, inspiring, motivating, developing and managing teams of managers and staff (80+ people) in the day to day and situations of: - Intense operationsl pressure - Large numbers of casualities - Distressing emotional circumstances - Possibel exposure to chemical, biological, radioactive, nuclear or explosive hazards
- Communicating (orally or in writing), adapting the styles and messages to match the situation and audiences including delivering difficult or unwelcome information and, at times, in distressing or emotional situations
- Initiating, building and maintaining relationships with internal and external key stakeholders, developing partnerships and co-operative working
- Managing and having difficult conversations with managers and staff
- Being accountable for results and actions and in turn holding others to account.
- Effective persuading, influencing and negotiating skills to achieve beneficial outcomes
- Demonstrating a passion for delivering quality services
- Commitment to working hours which may be irregular as required by those responsible for managing a 24/7 workforce
- Ability to make decisions autonomously, when required, on difficult issues
- Adhere to the Trust values and behaviours
Desirable
- Managing a budget
- Extensive knowledge of policies, procedures and contractual requirements to include extensive knowledge of including, but not limited to, CQC standards, health and safety law, Health and Safety Executive regulations, the Equalities Act and HR law
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
