Job summary
The Strategic Assets and Property Directorate is looking to appoint Facilities Management Officers to support the Facilities Manager and estates team. We have a great opportunity for a responsible and enthusiastic individual to join our team based at five different locations within M25.
The department spans all of the trust's footprint by providing the estates helpdesk, CADFM system Invida, building and engineering maintenance in addition to facilities services such as cleaning, comprehensive waste services including clinical, recycling, general, confidential and workshop waste, grounds maintenance, pest control, catering, security including room and desk booking system, in addition to other relevant contracts and compliance issues.
Holding a Full driving license is essential for this role. Lease Car scheme is available. We are recruiting 5 Facility Management Officer at Bromley, Hanwell, Croydon, Friern Barnet and Rainham.
Main duties of the job
The post holder willbe required to manage the contractural arrangements with our suppliers/contractors for a portfolio of contracts/SLAs to ensure continuous improvements in terms of price, quality and delivery performance and ensuring best value is delivered.
There will be an expectation for the post holder to be highly motivated, flexible and multi-skilled with excellent organisational skills. The post holder will have high standard of skills using Microsoft Office packages and experience of using bespoke IT systems.General knowledge of CADFM system such as Invida is desirable.
You will be required to work in close contact with Facilities Manager and sector managers and a multidisciplinary support team amongst other professionals. Post holder will have excellent communication and spelling skills alongside the ability to multitask and remain calm under pressure.
About us
London Ambulance Service serves one of the worlds most dynamic and diverse cities and is the busiest ambulance service in the UK. We handle over 1.9 million emergency calls from across the capital every year as well as delivering a 24 hour NHS 111 Integrated Urgent Care Service in South East and North East London that we estimate will respond to around 1.4million urgent care calls by the end of the year.
We employ over 9,000 people who work or volunteer, across London to respond to the health needs of over 8 million people who live, work and travel in the capital.
We work closely with our NHS partners and are commissioned by 32 clinical commissioning groups spread across 5 STPs and NHS England for our specialist services.
As the only pan-London NHS provider we have a unique opportunity to play a leading role in integrating access to emergency and urgent care right across London.
Job description
Job responsibilities
The post holder for this role will be responsible for managing the operational delivery of the facilities contracts which sit under the Estates and Facilities department. The department spans all of the trusts footprint by providing building and engineering maintenance inaddition to facilities services such as cleaning, comprehensive waste services including clinical, recycling, general, confidential and workshop waste, grounds maintenance, pest control, catering, security including room and desk booking system and other relevantcontractsThey will be required to manage the contractual arrangements with thecontractors/suppliers for a portfolio of contracts/SLAs to ensure continuous improvements in terms of price, quality and delivery performance ensuring best value is delivered.To create, develop and maintain an effective working relationship with thecontractors/suppliers and ensure that day to day operational requirements are being fully met and monitored.
Please see the Job Description for further details.
Job description
Job responsibilities
The post holder for this role will be responsible for managing the operational delivery of the facilities contracts which sit under the Estates and Facilities department. The department spans all of the trusts footprint by providing building and engineering maintenance inaddition to facilities services such as cleaning, comprehensive waste services including clinical, recycling, general, confidential and workshop waste, grounds maintenance, pest control, catering, security including room and desk booking system and other relevantcontractsThey will be required to manage the contractual arrangements with thecontractors/suppliers for a portfolio of contracts/SLAs to ensure continuous improvements in terms of price, quality and delivery performance ensuring best value is delivered.To create, develop and maintain an effective working relationship with thecontractors/suppliers and ensure that day to day operational requirements are being fully met and monitored.
Please see the Job Description for further details.
Person Specification
Qualifications
Essential
- Educated to degree level or has an appropriate vocational experience relevant to the role
- FM qualification or must enrol onto FM course upon commencement of role and successfully complete
Desirable
- IOSH or NEBOSH or must be willing to undertake
Experience
Essential
- Significant experience in a contract management role preferably within an NHS setting
- Significant experience and understanding of the contract management role with demonstrable understanding of contract management and proven experience in delivering performance outcomes
- Proven track record of supplier management including contractual arrangements at a high level
- Has proven experience of business / procurement analysis, research, collation and presentation of complex, conflicting or contentious information
- General knowledge of computer systems, with a good working knowledge of MS office, MS project, MS Excel, MS Word
Knowledge
Essential
- Demonstrate strong written, oral communication and presentation skills - can present highly complex concepts, ideas and data concisely and effectively to a variety of audiences in a variety of ways
- Developed and demonstrable ability to be flexible, adaptable and use tact and diplomacy in dealing with staff at all levels, especially when barriers to change arise so that staff understand the reason for change and buy into the process
- Demonstrable ability to manage and work in a team environment effectively and with enthusiasm, providing direction and motivation to other team members
- Ability to motivate team members and build up their confidence, providing reassurance and guidance to complete their work effectively, showing enthusiasm for staff learning and development including the job holders own
- The ability to analyse and understand quantitate and qualitative data, to think logically and clearly, to make diplomatic, tactful and rational decisions and sometimes be required to respond quickly and accurately to important or contentious programme or project issues
- Skills for managing projects/business process activity ensuring they meet financial targets
Person Specification
Qualifications
Essential
- Educated to degree level or has an appropriate vocational experience relevant to the role
- FM qualification or must enrol onto FM course upon commencement of role and successfully complete
Desirable
- IOSH or NEBOSH or must be willing to undertake
Experience
Essential
- Significant experience in a contract management role preferably within an NHS setting
- Significant experience and understanding of the contract management role with demonstrable understanding of contract management and proven experience in delivering performance outcomes
- Proven track record of supplier management including contractual arrangements at a high level
- Has proven experience of business / procurement analysis, research, collation and presentation of complex, conflicting or contentious information
- General knowledge of computer systems, with a good working knowledge of MS office, MS project, MS Excel, MS Word
Knowledge
Essential
- Demonstrate strong written, oral communication and presentation skills - can present highly complex concepts, ideas and data concisely and effectively to a variety of audiences in a variety of ways
- Developed and demonstrable ability to be flexible, adaptable and use tact and diplomacy in dealing with staff at all levels, especially when barriers to change arise so that staff understand the reason for change and buy into the process
- Demonstrable ability to manage and work in a team environment effectively and with enthusiasm, providing direction and motivation to other team members
- Ability to motivate team members and build up their confidence, providing reassurance and guidance to complete their work effectively, showing enthusiasm for staff learning and development including the job holders own
- The ability to analyse and understand quantitate and qualitative data, to think logically and clearly, to make diplomatic, tactful and rational decisions and sometimes be required to respond quickly and accurately to important or contentious programme or project issues
- Skills for managing projects/business process activity ensuring they meet financial targets
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
