Clinical Team Navigator - Nurse or Paramedic (ECAS)
London Ambulance Service NHS Trust
This job is now closed
It is an exciting time to join the LAS to work in a unique clinical leader and first line manager role as part of our continually developing Clinical Hub / Emergency Clinical Assessment Service (ECAS) which provides clinical oversight and telephone assessment and validation of 999 calls. You will enhance your skills and use your clinical expertise in a vital role within the Clinical Hub / ECAS allowing you to make a difference to hundreds of patients each day.
You will provide real time shift management of your team and clinical oversight of 999 calls pending ambulance dispatch or clinical validation. In addition, you will be responsible for allocating calls to clinicians, ensuring that patients are directed to the right care at the right time in the right place.
Providing clinical support to a team of multi-disciplinary clinicians as well as non-clinical staff within the EOC is an essential part of your role. Additionally, you will provide advice to clinicians on ambulances as part of the Clinical Support Desk, as well as providing on scene leadership responding on a bespoke clinical support call sign.
Main duties of the job
Each day you will work alongside your colleagues within the EOC and Clinical Hub / ECAS, as well as liaising with the CTNs within the Urgent Clinical Assessment Service (111 service).
As a CTN, you will be responsible for various tasks when on duty:
- CTN Single Point of Contact
- Queue management
- Clinical advice and support
- Quality assurance and auditing
- Management of your team including attendance, development, productivity and compliance
- Face to face clinical shift
This role requires excellent communication skills and the ability to work as part of a team, as well as being able to make autonomous decisions.
There are a range of exciting benefits with this role, including bespoke clinical, managerial and leadership skills training including access to online modules and CPD sessions as well as informal teams-based learning. There is also the opportunity for further career progression within the department and wider service.
You will need to have a professional clinical qualification with an active NMC or HCPC registration with significant post qualification experience. You will need to evidence demonstrable experience in emergency or urgent care, in addition to showing competent current patient assessment skills.
This role requires you to be currently undertaking face to face shifts and to hold a full UK driving licence.
For further information regarding the ECAS, these roles and the recruitment process please email the team at firstname.lastname@example.org.
Successful candidates at shortlisting will be invited to attend assessment centres planned for week commencing 9th October then interviews planned for the week commencing 16th October 2023. Foundation training which includes management and leadership skills as well as initial clinical modules, is planned from 13th November 2023. Following this, clinical support and queue safety training will take place in the new year. Manchester Triage System telephone triage training will be provided if required. For external candidates who are unable to make the above dates, further dates will be available in the new year. All dates are subject to change. Training is delivered in office hours and full course attendance is mandatory.
Post course you will be required to complete shift-based mentoring at the relevant site. Please note parking is restricted at all sites but local parking is available, and all have good public transport links.
This is a 24/7 role and there is a requirement to work a variety of shifts including evenings, nights, weekends and bank holidays. Unsocial hours are payable. Part-time hours will be considered - minimum 23 hours per week across the 24/7 period.
The post holder will be based in either the 999 Clinical Hub / ECAS or 111 UCAS supporting the multidisciplinary team by providing remote clinical assessment and maintaining safety to patients by:
- Using specialist knowledge and skills to support delivery of a safe and effective service.
- Managing the clinical call-back queue in order to optimise patient safety, experience and outcomes, through appropriate prioritisation of calls and utilisation of clinician resource.
- Providing clinical support and advice to patients and the multi-disciplinary CAS team as part of a 24/7 rota.
- Identifying appropriate calls based on clinical knowledge and experience to be assessed by clinicians.
- Reviewing and maintaining clinical oversight of all calls waiting for an ambulance dispatch or assessment in the EOC or UOC.
- Supporting the team in achieving exceptional standards of patient safety and ultimate use of alternative care pathways and avoidance of unnecessary conveyances to Emergency Departments.
- To seek continuous improvement across all elements of the CAS.
- Maintaining the highest standards of professionalism in line with the Trusts vision and values.
Please refer to the JD attached for further information .
Knowledge and Skills
Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).