Clinical Team Navigator - Nurse or Paramedic (UCAS)
London Ambulance Service NHS Trust
This job is now closed
It is an exciting time to join the LAS to work in a unique clinical leader and first line manager role as part of our continually developing Urgent Clinical Assessment Service (UCAS) that provides clinical telephone assessments for patients who have called 111. You will enhance your skills and use your clinical expertise in a vital role within the UCAS allowing you to make a difference to hundreds of patients each day.
You will provide real time shift management of clinicians and clinical oversight of 111 calls awaiting telephone consultation post non-clinical NHS Pathways assessment. In addition, you will be responsible for allocating calls to clinicians, ensuring that patients are directed to the right care at the right time in the right place.
Providing clinical support to a team of multi-disciplinary clinicians as well as non-clinical staff within the UOC will be a part of your role.
Main duties of the job
Each day you will work alongside your colleagues within the UOC and UCAS, as well as liaising with the CTNs within the Emergency Clinical Assessment Service.
As a CTN, you will be responsible for various tasks when on duty:
- CTN Single Point of Contact
- Queue management
- Clinical advice and support
- Quality assurance and auditing
- Management of your team including attendance, development, productivity and compliance
This role requires excellent communication skills and the ability to work as part of a team, as well as being able to make autonomous decisions.
There are a range of exciting benefits with this role, including bespoke clinical, managerial and leadership skills training including access to online modules and CPD sessions as well as informal teams-based learning. There is also the opportunity for further career progression within the department and wider service.
You will need to have a professional clinical qualification with an active NMC or HCPC registration with significant post qualification experience. You will need to evidence demonstrable experience in emergency, urgent or primary care, in addition to showing competent current patient assessment or streaming skills.
For further information regarding the UCAS, these roles and the recruitment process join us for our virtual drop-in sessions:
12th September 2023 1000-1100
21st September 2023 1330-1430
Join on the day by clicking below on your computer or mobile app:
Click here to join the meeting
Or email us on email@example.com.
Successful candidates at shortlisting will be invited to attend assessment centres during week commencing 23rd October then interviews planned in week commencing 30th October 2023. All dates are subject to change. Training dates will be confirmed and are planned throughout the year. NHS Pathways training will be provided if required. Training is delivered Monday - Friday in office hours and full course attendance is mandatory.
The post holder will be based in either the 999 Clinical Hub / ECAS or 111 UCAS supporting the multidisciplinary team by providing remote clinical assessment and maintaining safety to patients by:
- Using specialist knowledge and skills to support delivery of a safe and effective service.
- Managing the clinical call-back queue in order to optimise patient safety, experience and outcomes, through appropriate prioritisation of calls and utilisation of clinician resource.
- Providing clinical support and advice to patients and the multi-disciplinary CAS team as part of a 24/7 rota.
- Identifying appropriate calls based on clinical knowledge and experience to be assessed by clinicians.
- Reviewing and maintaining clinical oversight of all calls waiting for an ambulance dispatch or assessment in the EOC or UOC.
- Supporting the team in achieving exceptional standards of patient safety and ultimate use of alternative care pathways and avoidance of unnecessary conveyances to Emergency Departments.
- To seek continuous improvement across all elements of the CAS.
- Maintaining the highest standards of professionalism in line with the Trusts vision and values.
Please refer to the JD attached for further information .
Knowledge and Skills
Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).