Job summary
This is a fantastic opportunity to be part of a diverse team, supporting the clinical education programmes for Ambulance Operations in one of the busiest ambulance services in the world. The Clinical Education and Standards department have moved to brand-new specialist education facilities, located at Dockside and Brentford and Barking and the Education Business Support Managers have a significant role in leading the future of education and developing the clinical workforce to support the people of London.
The successful candidate will be someone with strong communication and organisation skills. You will know how to motivate a team and will be a great problem-solver, finding innovative solutions for the day to day running of the function, while remaining flexible and adaptable in a fast-moving environment. You will take pride in your work, be proactive and will be a role-model for civility in the workplace.
Main duties of the job
Working closely with the Clinical Education Managers - Ambulance Services (East and West), the post is located at Dockside & Brentside Education Centres although pan London travel is required.
You will provide accurate, timely and reliable information to the Clinical Education Manager and their direct reports and maintain high levels of confidentiality.
You will provide appropriate managerial assistance to ensure agreed objectives are articulated and delivered through an efficient, high quality, confidential and timely service.
You will require strong influencing and assertiveness skills and be able to anticipate and identify the needs and concerns of your line manager and ensure that appropriate action is taken without instruction.
You will also be a role model of positive, inspirational and highly visible leadership, demonstrating the Service's values and adapting communication and style to match the situation and people.
About us
The Clinical Education and Standards department is a diverse team, responsible for all clinical education programmes in the London Ambulance Service. Our team is committed to educational excellence, and we strive for developing, delivering, recording and reporting the very best to ensure the clinical staff of the London Ambulance Service provide the highest patient care.
As part of our team, you will be encouraged to innovate and advance clinical education. You will be supported to maintain your own clinical and/or educational expertise, and you will have access to high quality professional development programs.
Our new centres will provide access to state-of-art digital learning, and our portfolio of education programs will ensure a variety of work that both challenges and excites. We are seeking someone with an inspirational and highly visible leadership style, demonstrating the Service's values.
Job description
Job responsibilities
Educated to masters level or equivalent professional qualification orequivalent experienceLeadership qualification or equivalent experienceFull, driving licence, valid in UK and no more than 3 penalty pointsRecognised teaching / training qualification or equivalent experienceCurrent or previous experience working in the NHS or in urgent servicesettings.Experience of working within multi disciplinary teamsDelivering and improving operational training to drive up performance Experience in teaching / educationWorking with senior managers in pressured situationsAbility to plan course programmes and create training materialsDeveloping staff within a team contextSetting and implementing long term plans to achieve objectives andtargets.Writing reports for senior managersExperience of making and justifying decisions based on limitedinformation.Managing a budget.In-depth understanding of the Ambulance ServicesKnowledge of LAS NHS 999 Services e.g. Urgent Care, communityservices, UK ambulance service clinical practice guidelines, and panLondon patient care pathwaysAbility to design and adapt training packages using a wide range ofinformation resources, including computer software programs anddigital learning modesDemonstrating continuous personal development including leadership,organisation development and change management.Maintain currency with clinical/technical developments, using appropriate reference materialsWorking to deadlines without compromising performanceEffective team workingAbility to adapt and maintain flexibility within a changing organisationAbility to work remotelyThe ability to motivate staff in a challenging environment, and the abilityto actively promote team working initiativesAwareness and understanding of the Trusts key objectives as definedin the current strategic plan for the TrustEffective written and oral communication and the ability to networksuccessfully with colleagues in other agencies and emergency servicesCultural/diversity awareness and evidence of non-discriminatory practiceAbility to manage both self and others and use initiative to problemsolve based on sound rationaleHigh level of computer literacyAbility to demonstrate and assist staff in a range of safe moving and handling practises utilising all appropriate equipmentAbility to negotiate with staff of all levels and disciplinesUnderstanding of Clinical Supervision and reflective practiceAbility to utilise digital technologies e.g Totara, ESR/OLM, GRS ,ePCR, CMC, MiDOS, mobile /electronic learning AppsResilient individual with the ability to cope under pressure within acontinually changing environment.Maintaining a professional image at all times
Job description
Job responsibilities
Educated to masters level or equivalent professional qualification orequivalent experienceLeadership qualification or equivalent experienceFull, driving licence, valid in UK and no more than 3 penalty pointsRecognised teaching / training qualification or equivalent experienceCurrent or previous experience working in the NHS or in urgent servicesettings.Experience of working within multi disciplinary teamsDelivering and improving operational training to drive up performance Experience in teaching / educationWorking with senior managers in pressured situationsAbility to plan course programmes and create training materialsDeveloping staff within a team contextSetting and implementing long term plans to achieve objectives andtargets.Writing reports for senior managersExperience of making and justifying decisions based on limitedinformation.Managing a budget.In-depth understanding of the Ambulance ServicesKnowledge of LAS NHS 999 Services e.g. Urgent Care, communityservices, UK ambulance service clinical practice guidelines, and panLondon patient care pathwaysAbility to design and adapt training packages using a wide range ofinformation resources, including computer software programs anddigital learning modesDemonstrating continuous personal development including leadership,organisation development and change management.Maintain currency with clinical/technical developments, using appropriate reference materialsWorking to deadlines without compromising performanceEffective team workingAbility to adapt and maintain flexibility within a changing organisationAbility to work remotelyThe ability to motivate staff in a challenging environment, and the abilityto actively promote team working initiativesAwareness and understanding of the Trusts key objectives as definedin the current strategic plan for the TrustEffective written and oral communication and the ability to networksuccessfully with colleagues in other agencies and emergency servicesCultural/diversity awareness and evidence of non-discriminatory practiceAbility to manage both self and others and use initiative to problemsolve based on sound rationaleHigh level of computer literacyAbility to demonstrate and assist staff in a range of safe moving and handling practises utilising all appropriate equipmentAbility to negotiate with staff of all levels and disciplinesUnderstanding of Clinical Supervision and reflective practiceAbility to utilise digital technologies e.g Totara, ESR/OLM, GRS ,ePCR, CMC, MiDOS, mobile /electronic learning AppsResilient individual with the ability to cope under pressure within acontinually changing environment.Maintaining a professional image at all times
Person Specification
Qualifications, Accreditations, Education
Essential
- Educated to masters level or equivalent professional qualification or equivalent experience
- Leadership qualification or equivalent experience
Desirable
- Recognised teaching / training qualification or equivalent experience
- Full, driving licence, valid in UK and no more than 3 penalty points
Experience
Essential
- Current or previous experience working in the NHS or in urgent service settings
- Experience of working within multi disciplinary teams
- Delivering and improving operational training to drive up performance
- Experience in teaching / education
- Working with senior managers in pressured situations
- Ability to plan course programmes and create training materials
- Developing staff within a team context
- Setting and implementing long term plans to achieve objectives and targets.
- Writing reports for senior managers
- Experience of making and justifying decisions based on limited information
Desirable
Knowledge and Skills
Essential
- In-depth understanding of the Ambulance Services
- Knowledge of LAS NHS 999 Services e.g. Urgent Care, community services, UK ambulance service clinical practice guidelines, and pan London patient care pathways
- Ability to design and adapt training packages using a wide range of information resources, including computer software programs and digital learning modes
- Demonstrating continuous personal development including leadership, organisation development and change management.
- Maintain currency with clinical/technical developments, using appropriate reference materials
- Working to deadlines without compromising performance
- Effective team working
- Ability to adapt and maintain flexibility within a changing organisation
- Ability to work remotely
- The ability to motivate staff in a challenging environment, and the ability to actively promote team working initiatives
- Awareness and understanding of the Trust's key objectives as defined in the current strategic plan for the Trust
- Effective written and oral communication and the ability to network successfully with colleagues in other agencies and emergency services
- Cultural/diversity awareness and evidence of non-discriminatory practice
- Ability to manage both self and others and use initiative to problem solve based on sound rationale
- High level of computer literacy
- Ability to demonstrate and assist staff in a range of safe moving and handling practises utilising all appropriate equipment
- Ability to negotiate with staff of all levels and disciplines
- Understanding of Clinical Supervision and reflective practice
- Ability to utilise digital technologies e.g Totara, ESR/OLM, GRS , ePCR, CMC, MiDOS, mobile /electronic learning App
Personal Abilities
Essential
- Resilient individual with the ability to cope under pressure within a continually changing environment
- Maintaining a professional image at all times
- Desire for excellence
- Sensitivity to the needs of others
- Well organised able to prioritise and respond to changing workloads
- Ability to absorb complex information
- Proven ability to problem solv
- High level of interpersonal skills including the ability to influence and be diplomatic with senior management
- Attention to detail
Person Specification
Qualifications, Accreditations, Education
Essential
- Educated to masters level or equivalent professional qualification or equivalent experience
- Leadership qualification or equivalent experience
Desirable
- Recognised teaching / training qualification or equivalent experience
- Full, driving licence, valid in UK and no more than 3 penalty points
Experience
Essential
- Current or previous experience working in the NHS or in urgent service settings
- Experience of working within multi disciplinary teams
- Delivering and improving operational training to drive up performance
- Experience in teaching / education
- Working with senior managers in pressured situations
- Ability to plan course programmes and create training materials
- Developing staff within a team context
- Setting and implementing long term plans to achieve objectives and targets.
- Writing reports for senior managers
- Experience of making and justifying decisions based on limited information
Desirable
Knowledge and Skills
Essential
- In-depth understanding of the Ambulance Services
- Knowledge of LAS NHS 999 Services e.g. Urgent Care, community services, UK ambulance service clinical practice guidelines, and pan London patient care pathways
- Ability to design and adapt training packages using a wide range of information resources, including computer software programs and digital learning modes
- Demonstrating continuous personal development including leadership, organisation development and change management.
- Maintain currency with clinical/technical developments, using appropriate reference materials
- Working to deadlines without compromising performance
- Effective team working
- Ability to adapt and maintain flexibility within a changing organisation
- Ability to work remotely
- The ability to motivate staff in a challenging environment, and the ability to actively promote team working initiatives
- Awareness and understanding of the Trust's key objectives as defined in the current strategic plan for the Trust
- Effective written and oral communication and the ability to network successfully with colleagues in other agencies and emergency services
- Cultural/diversity awareness and evidence of non-discriminatory practice
- Ability to manage both self and others and use initiative to problem solve based on sound rationale
- High level of computer literacy
- Ability to demonstrate and assist staff in a range of safe moving and handling practises utilising all appropriate equipment
- Ability to negotiate with staff of all levels and disciplines
- Understanding of Clinical Supervision and reflective practice
- Ability to utilise digital technologies e.g Totara, ESR/OLM, GRS , ePCR, CMC, MiDOS, mobile /electronic learning App
Personal Abilities
Essential
- Resilient individual with the ability to cope under pressure within a continually changing environment
- Maintaining a professional image at all times
- Desire for excellence
- Sensitivity to the needs of others
- Well organised able to prioritise and respond to changing workloads
- Ability to absorb complex information
- Proven ability to problem solv
- High level of interpersonal skills including the ability to influence and be diplomatic with senior management
- Attention to detail
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
