Job summary
***INTERNAL APPLICANTS ONLY*** - please do not apply if you are external to the Trust
We are looking for a motivated, dedicated and enthusiastic individual to join our small, friendly team. As part of its commitment to crew safety, the London Ambulance Service has developed a register of addresses to ensure crews are aware of any potential known risks about an individual location prior to attending an emergency call. Within the Operational Information and Archives Department, your main task will be to manage the Location Alert Register. This will include reviewing information to ensure that it is appropriate for inclusion on the register, entering the data onto the computer system and ensuring that information is up to date and compliant with the Data Protection Act.
Main duties of the job
As part of your role you will be expected to analyse and present statistical information in various formats including charts, spreadsheets and graphs to ensure robust management of the register. You will also liaise and maintain good working relationships with internal departments including Emergency Operations Centre, Operations, Patient Experiences, Legal Services and the Metropolitan Police Service. You will be expected to follow guidelines controlling access to documents and data in line with NHS and external guidance including Data Protection Act and Caldicott principles.Educated to degree level or equivalent experience and knowledge, you must be able to deal with a high workload. You should have relevant experience of working with complex, conflicting and contentious information plus knowledge of Excel, Word and databases.
About us
We are a supportive, friendly team of seven. We are based in a central London location and are also working remotely. At times you may be expected to attend other London sites.Working week will be Monday - Friday, predominantly 09.00 - 17.00 Annual Leave starts at 27 days a year
Applicants are advised to read all the information enclosed in the advert and the supporting information before completing and submitting an application. As you complete your application please ensure you clearly demonstrate how you meet the criteria in the person specification for this post by adequately completing the supporting information section of the application form.
'Priority consideration for this post will be given to 'at risk' candidates'
We reserve the right to close the application window early if we receive a high volume of suitable applications.
Job description
Job responsibilities
This post is specifically responsible for the following tasks:To manage all tasks associated with the Location Alert RegisterTo screen all new entries for the Location Alert Register prior to their inclusion. To liaise with operational staff for further information / clarification where appropriateTo enter appropriate information about new addressesTo send out addresses to Quality, Governance and Assurance Managers (QGAMS) for review with appropriate background information including recommendations for their continued inclusion / exclusion on the register where appropriateTo liaise with QGAMs and other operational staff regarding Location Alert Register issuesTo follow guidelines controlling access to documents in line with NHS and external guidance including Data Protection Act and patient confidentialityTo liaise with Metropolitan Police and other agencies regarding Location Alert Register documentation and issuesTo co-ordinate all enquiries for information about the Location Alert RegisterTo provide bespoke information in response to enquiries
Job description
Job responsibilities
This post is specifically responsible for the following tasks:To manage all tasks associated with the Location Alert RegisterTo screen all new entries for the Location Alert Register prior to their inclusion. To liaise with operational staff for further information / clarification where appropriateTo enter appropriate information about new addressesTo send out addresses to Quality, Governance and Assurance Managers (QGAMS) for review with appropriate background information including recommendations for their continued inclusion / exclusion on the register where appropriateTo liaise with QGAMs and other operational staff regarding Location Alert Register issuesTo follow guidelines controlling access to documents in line with NHS and external guidance including Data Protection Act and patient confidentialityTo liaise with Metropolitan Police and other agencies regarding Location Alert Register documentation and issuesTo co-ordinate all enquiries for information about the Location Alert RegisterTo provide bespoke information in response to enquiries
Person Specification
Qualifications, Accreditations, Education
Essential
- Graduate level of education or equivalent experience and knowledge
Experience
Essential
- Knowledge of the legal principles regarding the control, storage and access to sensitive information and how to apply these in a working environment
- Experience of working with complex, conflicting and contentious information
- Experience of producing, analysing and interpreting complex data in a similar work environment and presenting findings in appropriate formats
- Experience of using Microsoft Office
- Experience of using databases to research information
- Experience of developing spreadsheets to analyse and present information
- Experience of using interpersonal skills to challenge and influence decisions
Knowledge and Skills
Essential
- Knowledge of guidelines which affect access to information and patient confidentiality
- Knowledge of Excel, Word, databases and mapping systems
- Ability to develop office systems
- Ability to handle confidential information and maintain security
- Ability to solve problems and make informed recommendations based on detailed analysis
- Ability to manage own workload and act independently, and plan work according to changing priorities and deadlines
- Ability to make own decisions on how issues should be resolved and how results are best achieved, implementing those decisions as appropriate
- Excellent interpersonal skills including ability to negotiate and persuade
- Confident approach to work
- High level of personal motivation
- Ability to work as part of a team
- Excellent written and oral communication skills
- Capable of dealing with listening to highly distressing emergency calls
- Diplomatic and tactful
- Ability to deal with a high volume of paper and detail work
- Ability to acquire knowledge of the Ambulance Service and undertake training as required
Personal Abilities
Essential
- Commitment to and understanding of Equal Opportunities and Diversity both as an employee and a provider of services to the public
- Positive attitude towards learning and development demonstrated by a record of continuing professional development.
- No current or pending disciplinary sanctions
- Evidence of reliability - References
Person Specification
Qualifications, Accreditations, Education
Essential
- Graduate level of education or equivalent experience and knowledge
Experience
Essential
- Knowledge of the legal principles regarding the control, storage and access to sensitive information and how to apply these in a working environment
- Experience of working with complex, conflicting and contentious information
- Experience of producing, analysing and interpreting complex data in a similar work environment and presenting findings in appropriate formats
- Experience of using Microsoft Office
- Experience of using databases to research information
- Experience of developing spreadsheets to analyse and present information
- Experience of using interpersonal skills to challenge and influence decisions
Knowledge and Skills
Essential
- Knowledge of guidelines which affect access to information and patient confidentiality
- Knowledge of Excel, Word, databases and mapping systems
- Ability to develop office systems
- Ability to handle confidential information and maintain security
- Ability to solve problems and make informed recommendations based on detailed analysis
- Ability to manage own workload and act independently, and plan work according to changing priorities and deadlines
- Ability to make own decisions on how issues should be resolved and how results are best achieved, implementing those decisions as appropriate
- Excellent interpersonal skills including ability to negotiate and persuade
- Confident approach to work
- High level of personal motivation
- Ability to work as part of a team
- Excellent written and oral communication skills
- Capable of dealing with listening to highly distressing emergency calls
- Diplomatic and tactful
- Ability to deal with a high volume of paper and detail work
- Ability to acquire knowledge of the Ambulance Service and undertake training as required
Personal Abilities
Essential
- Commitment to and understanding of Equal Opportunities and Diversity both as an employee and a provider of services to the public
- Positive attitude towards learning and development demonstrated by a record of continuing professional development.
- No current or pending disciplinary sanctions
- Evidence of reliability - References
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
