Job summary
Clinical Hub / Emergency Clinical Assessment Service (ECAS) - based at Waterloo / Newham Emergency Operations Centres
OR
111 Urgent Clinical Assessment Service (UCAS) - based at Croydon / Barking Urgent Operations Centres
It is an exciting time to join LAS to work in a unique clinical leader and first line manager role as part of our continually developing Clinical Assessment Service that is responsible for clinical telephone assessments. You will enhance your skills and clinical expertise in a vital role within the Clinical Hub / ECAS or UCAS allowing you to make a difference to hundreds of patients each day.
You will provide real time shift management and clinical oversight of calls within the respective queues (either 999 calls pending ambulance dispatch / clinical validation or 111 calls awaiting clinical consultation post non-clinical NHS Pathways assessment). In addition, you will be responsible for allocating calls to clinicians, ensuring that patients are directed to the right care at the right time in the right place.
Providing clinical support to a team of multi-disciplinary clinicians as well as non-clinical staff within the EOC or UOC will be a part of your role. Additionally, ECAS CTNs provide advice to clinicians on ambulances as part of the Clinical Support Desk, as well as providing on scene leadership responding on a bespoke clinical support call sign.
Main duties of the job
Each day you will work alongside your colleagues within the EOC or UOC and ECAS or UCAS, as well as liaising with the other CTNs and wider Clinical Assessment Service.
As a CTN, you will be responsible for various tasks when on duty:
- CTN Single Point of Contact
- Queue management
- Clinical advice and support
- Quality assurance and auditing
- Management of your team including attendance, development, productivity and compliance
- ECAS only - face to face clinical shift
This role requires excellent communication skills and the ability to work as part of a team, as well as being able to make autonomous decisions.
There are a range of exciting benefits with this role, including bespoke clinical, managerial and leadership skills training including access to online modules and CPD sessions as well as informal teams-based learning. There is also the opportunity for further career progression with Band 8 combined clinical managerial roles within our department.
You will need to have a professional clinical qualification with an active NMC or HCPC registration with significant post qualification experience. You will need to evidence demonstrable experience in emergency, urgent or primary care, in addition to showing competent current patient assessment or streaming skills.
ECAS applications - this role requires you to be currently undertaking face to face shifts and to hold a full UK driving licence.
About us
For further information regarding the CAS, these roles and the recruitment process join us for our virtual drop-in sessions:
6th July 2023 1000-1100
11th July 2023 1330-1430
Join on the day by clicking below on your computer or mobile app:
Click here to join the meeting
Or email us on lasamb.casrecruitment@nhs.net
Successful candidates at shortlisting will be invited to attend assessment centres then interview, planned for the weeks of 31st July and 7th August 2023. Management / leadership training is planned from 11th September 2023. Following this, clinical training will take place for ECAS CTNs from 2nd to 13th October and UCAS CTNs in the week of 25th September. NHS Pathways (UCAS) / Manchester Triage System telephone triage (ECAS) training will be provided if required. For external candidates who are unable to make the above dates, further dates will be available later in the year. All dates are subject to change. Training is delivered in office hours and full course attendance is mandatory.
Post course you will be required to complete shift-based mentoring at the relevant site. Please note parking is restricted at all sites but local parking is available, and all have good public transport links.
This is a 24/7 role and there is a requirement to work a variety of shifts including evenings, nights, weekends and bank holidays. Unsocial hours are payable. Part-time hours will be considered - minimum 23 hours for ECAS / 15 hours for UCAS per week across the 24/7 period.
Job description
Job responsibilities
As part of the multi-disciplinary CAS team, the post holder will provide clinical oversight of the calls pending dispatch or consultation and provide clinical support within the EOC or UOC. They will maintain patient safety by enhanced telephone assessment and triage.
The post holder will be the first line manager for the CAS clinicians. They will be responsible for the supervision and management of the clinicians including providing advice, guidance, motivation, direction and leadership as well as managing rotas, sickness and welfare issues.
As a manager working for the Trust the post holder would be expected to undertake performance management, appraisals, grievances, disciplinaries and recruitment of members of the CAS team where required.
The post holder will be required to mentor new clinical advisors and navigators who join the CAS including identifying areas for Improvement and writing action plans where necessary.
They will be responsible for the quality assurance and call audit of telephone triage calls made by clinical advisors.
The post holder will be based in either the 999 Clinical Hub / ECAS or 111 UCAS supporting the multidisciplinary team by providing remote clinical assessment and maintaining safety to patients by:
- Using specialist knowledge and skills to support delivery of a safe and effective service.
- Managing the clinical call-back queue in order to optimise patient safety, experience and outcomes, through appropriate prioritisation of calls and utilisation of clinician resource.
- Providing clinical support and advice to patients and the multi-disciplinary CAS team as part of a 24/7 rota.
- Identifying appropriate calls based on clinical knowledge and experience to be assessed by clinicians.
- Reviewing and maintaining clinical oversight of all calls waiting for an ambulance dispatch or assessment in the EOC or UOC.
- Supporting the team in achieving exceptional standards of patient safety and ultimate use of alternative care pathways and avoidance of unnecessary conveyances to Emergency Departments.
- To seek continuous improvement across all elements of the CAS.
- Maintaining the highest standards of professionalism in line with the Trusts vision and values.
Job description
Job responsibilities
As part of the multi-disciplinary CAS team, the post holder will provide clinical oversight of the calls pending dispatch or consultation and provide clinical support within the EOC or UOC. They will maintain patient safety by enhanced telephone assessment and triage.
The post holder will be the first line manager for the CAS clinicians. They will be responsible for the supervision and management of the clinicians including providing advice, guidance, motivation, direction and leadership as well as managing rotas, sickness and welfare issues.
As a manager working for the Trust the post holder would be expected to undertake performance management, appraisals, grievances, disciplinaries and recruitment of members of the CAS team where required.
The post holder will be required to mentor new clinical advisors and navigators who join the CAS including identifying areas for Improvement and writing action plans where necessary.
They will be responsible for the quality assurance and call audit of telephone triage calls made by clinical advisors.
The post holder will be based in either the 999 Clinical Hub / ECAS or 111 UCAS supporting the multidisciplinary team by providing remote clinical assessment and maintaining safety to patients by:
- Using specialist knowledge and skills to support delivery of a safe and effective service.
- Managing the clinical call-back queue in order to optimise patient safety, experience and outcomes, through appropriate prioritisation of calls and utilisation of clinician resource.
- Providing clinical support and advice to patients and the multi-disciplinary CAS team as part of a 24/7 rota.
- Identifying appropriate calls based on clinical knowledge and experience to be assessed by clinicians.
- Reviewing and maintaining clinical oversight of all calls waiting for an ambulance dispatch or assessment in the EOC or UOC.
- Supporting the team in achieving exceptional standards of patient safety and ultimate use of alternative care pathways and avoidance of unnecessary conveyances to Emergency Departments.
- To seek continuous improvement across all elements of the CAS.
- Maintaining the highest standards of professionalism in line with the Trusts vision and values.
Person Specification
Experience
Essential
- Able to manage and develop staff performance / own or team performance)
- Experience of training / coaching staff
- Ability to make effective decisions
- Effective communication, listening and interpersonal skills
- Ability to work to deadlines & prioritise own workload
- Ability to negotiate with staff of all levels and disciplines
Knowledge and Skills
Essential
- Understanding of tele-health consultation and an understanding of associated clinical risk
- Ability to work effectively in a team, providing support and leadership as appropriate, to achieve
Person Specification
Experience
Essential
- Able to manage and develop staff performance / own or team performance)
- Experience of training / coaching staff
- Ability to make effective decisions
- Effective communication, listening and interpersonal skills
- Ability to work to deadlines & prioritise own workload
- Ability to negotiate with staff of all levels and disciplines
Knowledge and Skills
Essential
- Understanding of tele-health consultation and an understanding of associated clinical risk
- Ability to work effectively in a team, providing support and leadership as appropriate, to achieve
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
UK Registration
Applicants must have current UK professional registration. For further information please see
NHS Careers website (opens in a new window).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
UK Registration
Applicants must have current UK professional registration. For further information please see
NHS Careers website (opens in a new window).
