Job summary
Band 3 Admin Apprentice
We are seeking to recruit an enthusiastic and confident individual to work in a busy Administration Team.
The post holder will be based at Edgware Community Hospital and will be providing administration support to Barnet Talking Therapies Team in Barnet.
Barnet Talking Therapies Team provides psychological / psychotherapeutic services to residents with a GP in the borough, over the age of 16.
Theidealcandidate will have:
Excellent administration skills
Working knowledge of IT systems
Excellent competencies in managing service user requests in a professional & non-judgemental manner
Strong abilities in dealing with clients over the phone and in person and competing priorities
Have good attention to detail
Be a team player& extremely reliable
Business Administration Apprenticeship
Throughout the duration of this role, the postholder will be required to enrol onto and complete the Business Admin Level 3 Apprenticeship. This programme will be completed within working hours in which allocated study time will be agreed with the line manager of the postholder. The apprenticeship will run for 15-18 months with the postholder gaining a Level 3 Nationally recognised apprenticeship qualification.
Unfortunately, we cannot consider CVs, You will need to complete the online application form to be considered for an interview.
Main duties of the job
To prioritise and organise own workload, acting on own initiative and being proactive about change.
To open post/ emails and action appropriately e.g. prioritising referrals that indicate risk; ensuring important information is sent to senior members of in a timely manner.
To organise and maintain office stationery supplies.
To organise and take notes at meetings as required.
To provide a general administrative function for the team members as directed by senior management.
To work collaboratively with other team members.
To welcome clients attending appointments and respond to any queries.
To be able to manage difficult situations in a calm and empathetic manner in person and on the telephone.
To maintain and operate the client clinical data systems.
To contact clients to arrange appointments.
To be flexible in approach to work.
To undertake annual appraisal with Line Manager and to attend meetings and training courses as required.
About us
North London NHS Foundation Trust (NLFT) is committed to improving mental health care across North London to deliver excellent services to our local people.Our Five-Year Strategy:
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We will provide consistently high-quality care closer to home.
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With our partners in North London and each borough we will ensure equity of outcome for all
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We will offer great places to work, providing staff with supportive environment to deliver outstanding care.
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We will be more effective as an organisation by pioneering research, quality improvement and technology.
Why NLFT?
The postholder will be aligned with our Values:
In order to meet the needs of the Trust you may be required from time to time to work at different locations to your normal place of work. This may mean that you are required to work at any location that fall under Barnet, Camden, Enfield, Haringey or Islington.
Job description
Job responsibilities
To prioritise and organise own workload, acting on own initiative and being proactive about change.
To open post/ emails and action appropriately e.g. prioritising referrals that indicate risk; ensuring important information is sent to senior members of in a timely manner.
To organise and maintain office stationery supplies.
To organise and take notes at meetings as required.
To provide a general administrative function for the team members as directed by senior management.
To work collaboratively with other team members.
To welcome clients attending appointments and respond to any queries.
To be able to manage difficult situations in a calm and empathetic manner in person and on the telephone.
To maintain and operate the client clinical data systems.
To contact clients to arrange appointments.
To be flexible in approach to work.
To undertake annual appraisal with Line Manager and to attend meetings and training courses as required.
- Good written & verbal communication
-
Ability to efficiently maintain administrative systems
-
Ability to prioritise own workload
-
Experience of working with databases
- Experience of working with diverse range of people over the telephone and in person
- Ability to work independently on own initiative as well as in a team
- Ability to work flexibly and be able to problem solve
- To be able to manage difficult situations on the telephone and in person in calm and empathic manner
- To be able to multi-task
-
Knowledge and understanding of mental health difficulties
-
Good knowledge of word, excel, PowerPoint
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Evidence of understanding and experience of working with diverse communities
-
Working knowledge of IAPTUS & RiO or able to learn IT systems proficiently
Job description
Job responsibilities
To prioritise and organise own workload, acting on own initiative and being proactive about change.
To open post/ emails and action appropriately e.g. prioritising referrals that indicate risk; ensuring important information is sent to senior members of in a timely manner.
To organise and maintain office stationery supplies.
To organise and take notes at meetings as required.
To provide a general administrative function for the team members as directed by senior management.
To work collaboratively with other team members.
To welcome clients attending appointments and respond to any queries.
To be able to manage difficult situations in a calm and empathetic manner in person and on the telephone.
To maintain and operate the client clinical data systems.
To contact clients to arrange appointments.
To be flexible in approach to work.
To undertake annual appraisal with Line Manager and to attend meetings and training courses as required.
- Good written & verbal communication
-
Ability to efficiently maintain administrative systems
-
Ability to prioritise own workload
-
Experience of working with databases
- Experience of working with diverse range of people over the telephone and in person
- Ability to work independently on own initiative as well as in a team
- Ability to work flexibly and be able to problem solve
- To be able to manage difficult situations on the telephone and in person in calm and empathic manner
- To be able to multi-task
-
Knowledge and understanding of mental health difficulties
-
Good knowledge of word, excel, PowerPoint
-
Evidence of understanding and experience of working with diverse communities
-
Working knowledge of IAPTUS & RiO or able to learn IT systems proficiently
Person Specification
Qualifications/ Registrations
Essential
- Literate and numerate GCSE (or equivalent) English and Maths
Skills/ Abilities
Essential
- Good written & verbal communication
- Ability to efficiently maintain administrative systems
- Ability to prioritise own workload
Desirable
- Working knowledge of IAPTUS & RiO or able to learn IT systems proficiently
- Evidence of understanding and experience of working with diverse communities.
- Proficient keyboard skills
Experience/ Knowledge
Essential
- Excellent telephone and face to face communication skills
- Experience of working with databases
- Experience of working with diverse range of people over the telephone and in person
- Understanding of Confidentiality and Data Protection Act
Desirable
- Competent in use of Microsoft Packages and other software's Good knowledge of word, excel, PowerPoint
- Knowledge and understanding of mental health difficulties
Personal Qualities
Essential
- Ability to work independently on own initiative as well as in a team
- Ability to work flexibly and be able to problem solve
- To be able to manage difficult situations on the telephone and in person in calm and empathic manner
- Positive "can do" attitude and a positive attitude to change
- Good Communicator, able to deal sensitively with others
- Good timekeeping ability
- Works well with others, is positive and helpful, listens, involves, respects and learns from the contribution of others.
Desirable
Other Requirements
Essential
- Understanding of the Trust values
- Commitment and adherence to the Equality Act
- Positive approach to learning
Person Specification
Qualifications/ Registrations
Essential
- Literate and numerate GCSE (or equivalent) English and Maths
Skills/ Abilities
Essential
- Good written & verbal communication
- Ability to efficiently maintain administrative systems
- Ability to prioritise own workload
Desirable
- Working knowledge of IAPTUS & RiO or able to learn IT systems proficiently
- Evidence of understanding and experience of working with diverse communities.
- Proficient keyboard skills
Experience/ Knowledge
Essential
- Excellent telephone and face to face communication skills
- Experience of working with databases
- Experience of working with diverse range of people over the telephone and in person
- Understanding of Confidentiality and Data Protection Act
Desirable
- Competent in use of Microsoft Packages and other software's Good knowledge of word, excel, PowerPoint
- Knowledge and understanding of mental health difficulties
Personal Qualities
Essential
- Ability to work independently on own initiative as well as in a team
- Ability to work flexibly and be able to problem solve
- To be able to manage difficult situations on the telephone and in person in calm and empathic manner
- Positive "can do" attitude and a positive attitude to change
- Good Communicator, able to deal sensitively with others
- Good timekeeping ability
- Works well with others, is positive and helpful, listens, involves, respects and learns from the contribution of others.
Desirable
Other Requirements
Essential
- Understanding of the Trust values
- Commitment and adherence to the Equality Act
- Positive approach to learning
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
