Job summary
JOB SUMMARY:
An exciting opportunity has arisen within Enfield Crisis Resolution Home Treatment Team (ECRHTT) for a Band 7 Clinical Lead/Deputy Manager secondment post.
The Enfield CRHTT is a 24 hour per day, 7 day per week service which provides urgent care for people experiencing mental health crisis as an alternative to hospital admission. The team views crisis as meaningful, a crossroads in someone's life. We draw on several different models to understand this including family/systemic perspectives and the recovery model. The CRHT is crucial in delivering urgent crisis resolution assessments and treatment for service users by assessing their needs and caring for them in the least restrictive environment. The service will also ensure effective gatekeeping of all service users referred to the service for admission to Hospital. The post holder will ensure a high-quality responsive service to service users and referrers.
Main duties of the job
Key Responsibilities:
To manage the single point of contact of referrals for people who are in mental health crisis within the London boroughs of Barnet Enfield and Haringey.
1.1 Have managerial accountability for the delivery of quality service for users of the ECRHTT
1.2 Participate in the recruitment, selection & retention of staff
1.3 Managing CRHTT roster to ensure CRHTT is adequately staffed from within agreed establishment.
1.4 Assist team manager with line management and budgetary responsibility for clinicians and admin staff working in CRHTT
1.5 Be responsible for effective clinical and managerial communication systems to, from and within the CRHTT.
1.6 Ensure effective Triaging and screening of referrals and management of inappropriate referrals.
1.7 Provide expert clinical leadership to ensure a high standard of service to referrers and guidance to CRHTT
1.8 Work Closely and alongside all trust inpatient wards, DIT, Patient Flow, Psychiatric Liaison Teams and community services to ensure the best use of resources
1.9 Work in partnership with the Internal Teams across the Trust as well as external referrers
1.10 Liaising with professional external referrers and developing relationships e.g., GP's, police etc.
1.11 Ensure that there are effective support and supervision processes for staff working in ECRHTT
1.12 Ensuring that there are robust Clinical Governance processes in CRHTT
About us
Working for North London Mental Health Partnership
The partnership between Barnet, Enfield and Haringey Mental Health NHS Trust (BEH) and Camden and Islington NHS Foundation Trust (C&I) is going from strength to strength since it was originally established in 2021 forming the North London Mental Health Partnership.
Why choose to join the Partnership?
We believe that by working together, our two Trusts can achieve more for the residents of North Central London and our patients than we can by working apart.
Deliver the best care using the most up-to-date practise in supporting those with mental health illnesses.
Transforming and creating a positive environment for our service users, staff and visitors.
Creating and working together to become a great place to work for all our staff.
We offer flexible working, a wide range of health and wellbeing initiatives, NHS Pension and so much more.
Generous Annual Leave Allowance
NHS Discounts in a large variety of retail stores and services.
We have excellent internal staff network support groups.
The postholder will need to be comfortable working in an environment of complex matrix management arrangements and will at all times behave and align with our Trusts' values and cultural pillars:
Job description
Job responsibilities
The Clinical Lead/Deputy team manager post is central to delivering development and effective operational management of the CRHTT.
The post holder will be expected to collaborate closely with the Team Manager, Service Manager, Consultant Psychiatrist and Psychological Therapies Lead.
The post holder is accountable for supporting the team manager with the allocation, deployment, prioritization and delivery of the service and for implementing and reviewing systems, policies, standards and procedures that ensure the provision of high-quality services within frameworks agreed by the Trust.
The post holder will work closely with the Team Manager to maintain the day to day running of the service, providing senior clinical input and support to the team, playing a key role in building internal and external interfaces with the Acute Inpatient wards, Psychiatric Liaison Teams, the AMPH service, Core Teams, the MHCAS , and contributing to the ongoing development of the Crisis Telephone Service to further improve patient experience and outcomes.
As a Clinical Lead/Deputy Manager, you will provide and develop a working environment and culture of trust, openness and effective team working, which fosters high morale, commitment and optimum performance among all staff and promotes their well-being, professional and personal development in line with service needs.
You will be expected to work a flexible shift pattern across 7 days including weekends and nights
Job description
Job responsibilities
The Clinical Lead/Deputy team manager post is central to delivering development and effective operational management of the CRHTT.
The post holder will be expected to collaborate closely with the Team Manager, Service Manager, Consultant Psychiatrist and Psychological Therapies Lead.
The post holder is accountable for supporting the team manager with the allocation, deployment, prioritization and delivery of the service and for implementing and reviewing systems, policies, standards and procedures that ensure the provision of high-quality services within frameworks agreed by the Trust.
The post holder will work closely with the Team Manager to maintain the day to day running of the service, providing senior clinical input and support to the team, playing a key role in building internal and external interfaces with the Acute Inpatient wards, Psychiatric Liaison Teams, the AMPH service, Core Teams, the MHCAS , and contributing to the ongoing development of the Crisis Telephone Service to further improve patient experience and outcomes.
As a Clinical Lead/Deputy Manager, you will provide and develop a working environment and culture of trust, openness and effective team working, which fosters high morale, commitment and optimum performance among all staff and promotes their well-being, professional and personal development in line with service needs.
You will be expected to work a flexible shift pattern across 7 days including weekends and nights
Person Specification
Qualifications/ Registrations
Essential
- Registered with NMC as RMN, or Dip SW, or registered with HPC
- Mentorship qualification or equivalent
- First or higher degree in appropriate subject area to specialisation or equivalent
- Evidence of relevant post registration training
Skills/ Abilities
Essential
- Ability to identify health needs and facilitate appropriate access to relevant Trust services
- Monitoring and evaluation skills
- Possession and evidence of effective leadership skills
- Ability and experience in managing/implementing local quality assurance systems in particular audit process
- Evidence of excellent record keeping, experience of writing reports and acting as an advocate for service users
- Ability to use appropriate strategies for managing performance
- Ability to evidence current practice and knowledge of clinical, managerial and policy issues related to the clinical specialty and the wider NHS
- Ability to develop and implement Policies and Procedures, leading on their implementation
- Demonstrable ability to network internal and external to the Trust including the wider Health Service and health care providers including GPs
Experience/ Knowledge
Essential
- Significant experience working within Mental Health Services at Band 6
- Experience of working within a Mental Health Crisis service
- Experience of working in a multi -cultural environment and of involving users and carers ensuring culturally sensitive practice
- Experience of identifying, initiating, implementing and managing effective practice
- Knowledge of a full range of therapeutic skills and approaches
- Experience of working in a multi -cultural environment and of involving users and carers ensuring that nursing practice is culturally sensitive
- Effective screening/triage skills in relation to care needs of service users and their carers
- Experience of developing and maintaining effective links with external agencies to enhance patient care
- Experience of promoting and developing multidisciplinary team working within the team and working in a multi -agency environment
Personal Qualities
Essential
- Ability to communicate effectively with patients and their carers
- Ability to communicate with colleagues and senior staff internal and external to the Trust
- Flexible approach to work
- Excellent Customer Care skills
- Excellent communication skills including verbal and written skills
- Ability to organise and prioritise own and others workload to balance clinical and other service priorities
- Ability to show leadership and co -ordination
- Ability to facilitate effective teamwork
- Ability to act as an advocate as and when necessary
- To make balanced judgements and decisions
- Ability to work under pressure while remaining calm and maintaining quality
- Ability to develop effective links with external agencies
- To have a flexible and creative approach to problem solving
- Ability to negotiate and influence, including conflict resolution and mediation
Other Requirements
Essential
- Experience in the use of IMT skills including keyboard skills
- Car driver with access to own car
- Ability to travel across a geographical area and various locations within the Trust
Person Specification
Qualifications/ Registrations
Essential
- Registered with NMC as RMN, or Dip SW, or registered with HPC
- Mentorship qualification or equivalent
- First or higher degree in appropriate subject area to specialisation or equivalent
- Evidence of relevant post registration training
Skills/ Abilities
Essential
- Ability to identify health needs and facilitate appropriate access to relevant Trust services
- Monitoring and evaluation skills
- Possession and evidence of effective leadership skills
- Ability and experience in managing/implementing local quality assurance systems in particular audit process
- Evidence of excellent record keeping, experience of writing reports and acting as an advocate for service users
- Ability to use appropriate strategies for managing performance
- Ability to evidence current practice and knowledge of clinical, managerial and policy issues related to the clinical specialty and the wider NHS
- Ability to develop and implement Policies and Procedures, leading on their implementation
- Demonstrable ability to network internal and external to the Trust including the wider Health Service and health care providers including GPs
Experience/ Knowledge
Essential
- Significant experience working within Mental Health Services at Band 6
- Experience of working within a Mental Health Crisis service
- Experience of working in a multi -cultural environment and of involving users and carers ensuring culturally sensitive practice
- Experience of identifying, initiating, implementing and managing effective practice
- Knowledge of a full range of therapeutic skills and approaches
- Experience of working in a multi -cultural environment and of involving users and carers ensuring that nursing practice is culturally sensitive
- Effective screening/triage skills in relation to care needs of service users and their carers
- Experience of developing and maintaining effective links with external agencies to enhance patient care
- Experience of promoting and developing multidisciplinary team working within the team and working in a multi -agency environment
Personal Qualities
Essential
- Ability to communicate effectively with patients and their carers
- Ability to communicate with colleagues and senior staff internal and external to the Trust
- Flexible approach to work
- Excellent Customer Care skills
- Excellent communication skills including verbal and written skills
- Ability to organise and prioritise own and others workload to balance clinical and other service priorities
- Ability to show leadership and co -ordination
- Ability to facilitate effective teamwork
- Ability to act as an advocate as and when necessary
- To make balanced judgements and decisions
- Ability to work under pressure while remaining calm and maintaining quality
- Ability to develop effective links with external agencies
- To have a flexible and creative approach to problem solving
- Ability to negotiate and influence, including conflict resolution and mediation
Other Requirements
Essential
- Experience in the use of IMT skills including keyboard skills
- Car driver with access to own car
- Ability to travel across a geographical area and various locations within the Trust
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
UK Registration
Applicants must have current UK professional registration. For further information please see
NHS Careers website (opens in a new window).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
UK Registration
Applicants must have current UK professional registration. For further information please see
NHS Careers website (opens in a new window).
