Barnet, Enfield & Haringey Mental Health NHS Trust

Band 4 Referrals Co-Ordinator

Information:

This job is now closed

Job summary

The Referrals coordinator will provide administrative support to the service. They will work within service level standards to deliver an efficient and effective service; dealing with telephone and personal enquiries from patients, carers and members of the public, GP's and other healthcare professionals.

Main duties of the job

  • Opening of internal and external referrals. Checking the referral has been correctly completed with all relevant information.
  • Signposting referrals to the appropriate services.
  • Send the referral through to the Screening team.
  • Attend the Multidisciplinary Team meeting to accurately record the outcome of the discussion.
  • Monitor the onward plan for the referral.
  • Update and monitor the tracking of the referral on the screening and initial assessment pathway.
  • Manage the referral in-box, actioning all requests sent through.
  • Take personal responsibility for all tasks involved in the role.

About us

  • We believe that by working together, our Trusts can achieve more for the residents of North Central London and our patients than we can by working apart.
  • Deliver the best care using the most up-to-date practise in supporting those with mental health illnesses.
  • Transforming and creating a positive environment for our service users, staff and visitors.
  • Creating and working together to become a great place to work for all our staff.
  • We offer flexible working, a wide range of health and wellbeing initiatives, NHS Pension and so much more.
  • Generous Annual Leave Allowance
  • NHS Discounts in a large variety of retail stores and services.
  • We have excellent internal staff network support groups.

Details

Date posted

29 February 2024

Pay scheme

Agenda for change

Band

Band 4

Salary

£29,460 to £31,909 a year per annum pro rata inclusive of Outer London HCAS

Contract

Permanent

Working pattern

Part-time

Reference number

306-BEH-1768

Job locations

St Ann's Hospital

St Ann's Road

London

N15 3TH


Job description

Job responsibilities

Please see attached Job Description and the person specification for a more detailed view of the role and it's duties

Job description

Job responsibilities

Please see attached Job Description and the person specification for a more detailed view of the role and it's duties

Person Specification

Essential Criteria

Essential

  • oNVQ3 or equivalent or relevant practical experience

Desirable

  • Minute taking skills
  • Experience of working within a healthcare/NHS enviroment

Skills and Abilities

Essential

  • Good knowledge and proficiency of Microsoft packages to include Word, Excel, Outlook
  • Good knowledge and proficiency of Trust systems - eProcurement/Clares/eRostering to include RiO.
  • Excellent verbal and written communication
  • Keyboard skills to ensure accuracy, speed, and optimum use of functions
  • Maintains confidentiality and observes Information Governance and Data Protection rules
  • Work supportively within a team

Experience and knowledge

Essential

  • Learn full range of administrative procedures, software programmes (training provided).
  • Managing busy workload and conflicting priorities
  • Handling confidential and sensitive information in accordance with the Data Protection Act

Personnal Qualities

Essential

  • Enthusiastic/supportive team player
  • Empathetic, friendly approach - calm when working under pressure
  • Ability to use own initiative when necessary
  • Ability to escalate to Manager occasional exposure to distressing or emotional circumstances for support
Person Specification

Essential Criteria

Essential

  • oNVQ3 or equivalent or relevant practical experience

Desirable

  • Minute taking skills
  • Experience of working within a healthcare/NHS enviroment

Skills and Abilities

Essential

  • Good knowledge and proficiency of Microsoft packages to include Word, Excel, Outlook
  • Good knowledge and proficiency of Trust systems - eProcurement/Clares/eRostering to include RiO.
  • Excellent verbal and written communication
  • Keyboard skills to ensure accuracy, speed, and optimum use of functions
  • Maintains confidentiality and observes Information Governance and Data Protection rules
  • Work supportively within a team

Experience and knowledge

Essential

  • Learn full range of administrative procedures, software programmes (training provided).
  • Managing busy workload and conflicting priorities
  • Handling confidential and sensitive information in accordance with the Data Protection Act

Personnal Qualities

Essential

  • Enthusiastic/supportive team player
  • Empathetic, friendly approach - calm when working under pressure
  • Ability to use own initiative when necessary
  • Ability to escalate to Manager occasional exposure to distressing or emotional circumstances for support

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Additional information

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Employer details

Employer name

Barnet, Enfield & Haringey Mental Health NHS Trust

Address

St Ann's Hospital

St Ann's Road

London

N15 3TH


Employer's website

http://www.beh-mht.nhs.uk/ (Opens in a new tab)

Employer details

Employer name

Barnet, Enfield & Haringey Mental Health NHS Trust

Address

St Ann's Hospital

St Ann's Road

London

N15 3TH


Employer's website

http://www.beh-mht.nhs.uk/ (Opens in a new tab)

Employer contact details

For questions about the job, contact:

Interim Admin Manager

Jennifer Corbin

Jennifer.Corbin3@nhs.net

02087024917

Details

Date posted

29 February 2024

Pay scheme

Agenda for change

Band

Band 4

Salary

£29,460 to £31,909 a year per annum pro rata inclusive of Outer London HCAS

Contract

Permanent

Working pattern

Part-time

Reference number

306-BEH-1768

Job locations

St Ann's Hospital

St Ann's Road

London

N15 3TH


Supporting documents

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