Job summary
Haringey Mental Health Services for Older People
Part-time Band 4 Administrator
An exciting opportunity has arisen for a Part-Time (2.5 days) Team Administrator in the Mental Health Older Peoples Service based at St Ann's Hospital.
The successful applicant will use RiO patient information system; therefore, previous experience of this application would beneficial but not essential as training will be arranged.
Previous experience in a secretarial/administrative role within the NHS, or similar is desirable. You will have the ability to work under your own initiative as well as in collaboration with colleagues in a small team to meet deadlines. You will also have the ability to update and/or implement new systems in line with Trust and service requirements.
If you fit the profile and would like to find out more about the role please contact:
Due to the high number of applications that are received for some posts, we will close vacancies before the stated closing date once the first 30 applications are received. Therefore, please apply as soon as possible.
Bobs Rochester, Administration Manager, on 020 8702 5056/ 6300.
bobsrochester@nhs.net
Main duties of the job
You will have the ability to work under your own initiative as well as in collaboration with colleagues in a small team to meet deadlines. You will also have the ability to update and/or implement new systems in line with Trust and service requirements.
About us
The post holder will join a small supportive administrative team, supporting a busy multi-disciplinary team, providing high quality care to Haringey People's Service. The successful applicant will be based at the Victoria Unit, St Ann's Hospital in Haringey, a busy, multicultural area of London.
Job description
Job responsibilities
MAIN TASKS AND RESPONSIBILITIES:
Communication
- To receive telephone calls and emails from outside agencies, deal with them if possible or refer on as appropriate.
- To plan and coordinate your workload to ensure all deadlines are met and objectives achieved.
- To provide a comprehensive secretarial service to the service / department.
- Deal with correspondence on behalf of the admin manager when required.
- To process office stationery and procurement orders
Patient/Customer Care (if applicable) (both direct and indirect)
- Deal with issues that arise appropriately, including enquiries or complaints from members of the public and patients. Where appropriate refer or escalate to the admin manager, ensuring that no issue is inappropriately delayed in being actioned.
- Ensure good working relationships with all staff across the organisation and external agencies.
People (HR) Management
- Supervise junior team members
- To undertake ongoing personal development through participation in appraisal and supervision, and participate in relevant training identified.
Policy Development
- Ensure compliance with local policies and maintain accurate records.
Job description
Job responsibilities
MAIN TASKS AND RESPONSIBILITIES:
Communication
- To receive telephone calls and emails from outside agencies, deal with them if possible or refer on as appropriate.
- To plan and coordinate your workload to ensure all deadlines are met and objectives achieved.
- To provide a comprehensive secretarial service to the service / department.
- Deal with correspondence on behalf of the admin manager when required.
- To process office stationery and procurement orders
Patient/Customer Care (if applicable) (both direct and indirect)
- Deal with issues that arise appropriately, including enquiries or complaints from members of the public and patients. Where appropriate refer or escalate to the admin manager, ensuring that no issue is inappropriately delayed in being actioned.
- Ensure good working relationships with all staff across the organisation and external agencies.
People (HR) Management
- Supervise junior team members
- To undertake ongoing personal development through participation in appraisal and supervision, and participate in relevant training identified.
Policy Development
- Ensure compliance with local policies and maintain accurate records.
Person Specification
PERSONAL QUALITIES
Essential
- Excellent verbal and written communication. Works without supervision, advice available from line manager when required. Ability to work as part of a team. Should include team working, interpersonal skills and written and verbal skills, importance of a positive "can do" attitude and a positive attitude to change Excellent attention to detail
- Works without supervision, advice available from line manager when required.
- Ability to work as part of a team
Desirable
- Negotiation and persuasion skills
EDUCATION AND QUALIFICATIONS
Essential
- NVQ3 / A-levels or equivalent or relevant practical experience
Desirable
EXPERIENCE AND KNOWLEDGE
Essential
- Managing busy workload and conflicting priorities.
- Handling confidential and sensitive information in accordance with the Data Protection Act
- Full range of administrative procedures, software programs
Person Specification
PERSONAL QUALITIES
Essential
- Excellent verbal and written communication. Works without supervision, advice available from line manager when required. Ability to work as part of a team. Should include team working, interpersonal skills and written and verbal skills, importance of a positive "can do" attitude and a positive attitude to change Excellent attention to detail
- Works without supervision, advice available from line manager when required.
- Ability to work as part of a team
Desirable
- Negotiation and persuasion skills
EDUCATION AND QUALIFICATIONS
Essential
- NVQ3 / A-levels or equivalent or relevant practical experience
Desirable
EXPERIENCE AND KNOWLEDGE
Essential
- Managing busy workload and conflicting priorities.
- Handling confidential and sensitive information in accordance with the Data Protection Act
- Full range of administrative procedures, software programs
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
UK Registration
Applicants must have current UK professional registration. For further information please see
NHS Careers website (opens in a new window).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
UK Registration
Applicants must have current UK professional registration. For further information please see
NHS Careers website (opens in a new window).
