Job summary
Responsible to lead, manage and coordinate the ongoing work and development of all business administrative staff in the Haringey Division: using business and operational skills to ensure that services areas meet their required performance targets, in line with national requirements, local strategies and objectives.
To ensure that services are high quality and best practice. To interpret government and Trust policies and initiatives into local best practice. To liaise with other Borough Business Administration Managers within the Trust to ensure there is parity and consistency across Directorates/Localities. The role requires change management skill and an ability to develop others.
Directly impact on patient experience and outcome and the role is essential to the functioning of the service by working as part of a team to ensure we deliver the highest standards of administrative support possible.
The post holder will also be responsible for overseeing governance arrangements within the division (including records/complaints/incident management), supporting data and performance management within the admin team, IT services (including digital dictation/EPR, etc), and local induction procedures.
Interview Date TBC
Main duties of the job
Responsible to lead, manage and coordinate the ongoing work and development of all business administrative staff in the Haringey Division: using business and operational skills to ensure that services areas meet their required performance targets, in line with national requirements, local strategies and objectives.
To ensure that services are high quality and best practice. To interpret government and Trust policies and initiatives into local best practice. To liaise with other Borough Business Administration Managers within the Trust to ensure there is parity and consistency across Directorates/Localities. The role requires change management skill and an ability to develop others.
Directly impact on patient experience and outcome and the role is essential to the functioning of the service by working as part of a team to ensure we deliver the highest standards of administrative support possible.
The post holder will also be responsible for overseeing governance arrangements within the division (including records/complaints/incident management), supporting data and performance management within the admin team, IT services (including digital dictation/EPR, etc), and local induction procedures.
About us
Barnet, Enfield and Haringey Mental Health NHS Trust provides local, regional and national award-winning healthcare services. We have more than 3.300 staff working out of 20 main sites serving a population of 1.2 million people.We provide community health services and mental health services for young people, adults and older people. Our North London Forensic Service treats and cares for people in the criminal justice system who have mental health conditions. We also provide one of the largest eating disorders services in England, as well as drug and alcohol services.
We are an organisation that is passionate about equality, diversity and inclusion; one that prides itself in developing the leadership capabilities of its employees, looking after their health and wellbeing, creating safe spaces for staff to speak up and providing opportunities to mentor and be mentored.Our employees are the reason for delivering Good CQC ratings, excellent outcomes and outstanding patient experiences, so it is our aim to create a happy and healthy working environment where youcan thrive and succeed.
Job description
Job responsibilities
- Please refer to the attached Job description and Person Specification for main responsibilities of the role.
Job description
Job responsibilities
- Please refer to the attached Job description and Person Specification for main responsibilities of the role.
Person Specification
EDUCATION AND QUALIFICATIONS
Essential
- Degree level education or equivalent experience
- Leadership and Management qualification
Desirable
- Project management qualification
- QI knowledge
EXPERIENCE AND KNOWLEDGE
Essential
- Demonstrate relevant knowledge gained in previous employment or elsewhere.
- Managerial and leadership experience within a relevant setting
- Knowledge and experience of leading change in services, delivering tangible and sustained improvements.
- Experience and responsible for managing a large number of staff.
SKILLS AND ABILITIES
Essential
- Organisation skills - able to deliver objectives in a set timeframe.
- Leadership - developed leadership and influencing skills with the ability to motivate and involve individuals.
- Mentoring/Coaching - relevant training or experience for mentoring or coaching staff.
- Able to build rapport and credibility with senior and management teams in the delivery of performance targets and service programmes.
- Communication - relates to and communicates with all levels of staff delivering often sensitive information.
- Strong sense of personal and team accountability and has a clear understanding of boundaries across teams
- IT Skills - Advanced knowledge of relevant IT systems and software packages e.g. Excel Microsoft office
PERSONAL QUALITIES
Essential
- Self-confidence - states own position on issues. Makes decisions within area and commits to the team.
- Flexibility - adapts to ensure achievements of objectives within a constantly changing situations and environments.
- Strong sense of commitment to openness, honesty and integrity in undertaking the role. Commitment to on-going learning and personal development.
- Motivation - driven by a genuine interest and concern for the quality and appropriateness of patient services
- Team working, interpersonal skills and written and verbal skills, importance of a positive "can do" attitude and a positive attitude to change
Person Specification
EDUCATION AND QUALIFICATIONS
Essential
- Degree level education or equivalent experience
- Leadership and Management qualification
Desirable
- Project management qualification
- QI knowledge
EXPERIENCE AND KNOWLEDGE
Essential
- Demonstrate relevant knowledge gained in previous employment or elsewhere.
- Managerial and leadership experience within a relevant setting
- Knowledge and experience of leading change in services, delivering tangible and sustained improvements.
- Experience and responsible for managing a large number of staff.
SKILLS AND ABILITIES
Essential
- Organisation skills - able to deliver objectives in a set timeframe.
- Leadership - developed leadership and influencing skills with the ability to motivate and involve individuals.
- Mentoring/Coaching - relevant training or experience for mentoring or coaching staff.
- Able to build rapport and credibility with senior and management teams in the delivery of performance targets and service programmes.
- Communication - relates to and communicates with all levels of staff delivering often sensitive information.
- Strong sense of personal and team accountability and has a clear understanding of boundaries across teams
- IT Skills - Advanced knowledge of relevant IT systems and software packages e.g. Excel Microsoft office
PERSONAL QUALITIES
Essential
- Self-confidence - states own position on issues. Makes decisions within area and commits to the team.
- Flexibility - adapts to ensure achievements of objectives within a constantly changing situations and environments.
- Strong sense of commitment to openness, honesty and integrity in undertaking the role. Commitment to on-going learning and personal development.
- Motivation - driven by a genuine interest and concern for the quality and appropriateness of patient services
- Team working, interpersonal skills and written and verbal skills, importance of a positive "can do" attitude and a positive attitude to change
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
