The Royal Orthopaedic Hospital NHS Foundation Trust

Team Administrative Assistant

The closing date is 28 April 2026

Job summary

An exciting opportunity has arisen within the Therapy Services Team at the Royal Orthopaedic Hospital NHS Foundation Trust for a Team Administrative Assistant.

To work as part of a team, providing junior administrative support to the Department.

Main duties of the job

  • Ensure all medical records are tracked in and out of the department.

  • Uploading clinical information to the clinical portal

  • Enquire using PAS and e-mail to query patient appointments.

  • Collecting and deliver medical records from all departments.

  • Answering telephone queries and supplying general information, referring to senior team members for advice where necessary.

  • Liaising with Medical Records,Appointmentsand relevant departments.

  • Confirming appointment detailswith the patients

  • Ensuring forms are scanned to theappropriate departments

  • Request radiology images as required by clinicians, usingIEPelectronic system.

  • Undertake training on new systems
  • Toparticipatein personal appraisals and personal reviews and work to achieve agreed setobjectives.

  • Comply withthe appraisal programme for the Trust and work towards training standards required by the NHS.

  • Adhere to departmental and Trust policies and procedures including completing mandatory training.

This is not an exhaustive list of duties and a regular review will take place with the postholder as part of their ongoing development and performance management.

About us

The Royal Orthopaedic Hospital was founded in 1817. In its early years, the hospital was actually known as the Royal Orthopaedic and Spinal Hospital. The Royal Orthopaedic Hospital became a National Health Service NHS Foundation Trust on 1 February 2007. It has an income base of £70m, making it one of the largest providers of elective orthopaedic surgery in the United Kingdom.

The hospital is the major provider of elective orthopaedic surgery for its host Clinical Commissioning Group, Birmingham Cross City CCG and it has significant contracts with several surrounding CCGs and NHS England Area Team. Its various specialist services receive a significant number of referrals from further afield including many outside the West Midlands region. During its first few years as an NHS Trust the hospital has been very successful in financial terms and it is now undertaking a significant building programme.

The hospital currently has around 160 beds, including a 12-bed High Dependency Unit for the postoperative care of patients after complex surgery or with medical problems. Children were cared for on a dedicated 25 bed children's ward, but in-patient services for under 16-year-olds have now been transferred to Birmingham Children's Hospital. There are currently 14 operating theatres available at the Royal Orthopaedic Hospital.

Details

Date posted

14 April 2026

Pay scheme

Agenda for change

Band

Band 2

Salary

£25,272 a year per annum, pro rata if part time

Contract

Permanent

Working pattern

Part-time

Reference number

303-7884995

Job locations

The Royal Orthopaedic Hospital NHS Foundation Trust

Bristol Road South

Birmingham

B31 2AP


Job description

Job responsibilities

  • Ensure all medical records are tracked in and out of the department.

  • Uploading clinical information to the clinical portal

  • Enquire using PAS and e-mail to query patient appointments.

  • Collecting and deliver medical records from all departments.

  • Answering telephone queries and supplying general information, referring to senior team members for advice where necessary.

  • Liaising with Medical Records,Appointmentsand relevant departments.

  • Confirming appointment detailswith the patients

  • Ensuring forms are scanned to theappropriate departments

  • Request radiology images as required by clinicians, usingIEPelectronic system.

  • Undertake training on new systems
  • Toparticipatein personal appraisals and personal reviews and work to achieve agreed setobjectives.

  • Comply withthe appraisal programme for the Trust and work towards training standards required by the NHS.

  • Adhere to departmental and Trust policies and procedures including completing mandatory training.

This is not an exhaustive list of duties and a regular review will take place with the postholder as part of their ongoing development and performance management.

Job description

Job responsibilities

  • Ensure all medical records are tracked in and out of the department.

  • Uploading clinical information to the clinical portal

  • Enquire using PAS and e-mail to query patient appointments.

  • Collecting and deliver medical records from all departments.

  • Answering telephone queries and supplying general information, referring to senior team members for advice where necessary.

  • Liaising with Medical Records,Appointmentsand relevant departments.

  • Confirming appointment detailswith the patients

  • Ensuring forms are scanned to theappropriate departments

  • Request radiology images as required by clinicians, usingIEPelectronic system.

  • Undertake training on new systems
  • Toparticipatein personal appraisals and personal reviews and work to achieve agreed setobjectives.

  • Comply withthe appraisal programme for the Trust and work towards training standards required by the NHS.

  • Adhere to departmental and Trust policies and procedures including completing mandatory training.

This is not an exhaustive list of duties and a regular review will take place with the postholder as part of their ongoing development and performance management.

Person Specification

Education

Essential

  • Able to demonstrate good basic education (English language and Maths GCSE Grade 4 or above)

Skills and Knowledge

Essential

  • Knowledge of Microsoft Office Packages
  • Good communication skills
  • Working within a Team
  • Customer Care Skills
  • Good organisational skills
  • Ability to prioritise own workload

Experience

Essential

  • Relevant practical experience working in an administrative role
  • Experience of communication at varying levels within an organisation.
  • Working within in a team structure in a busy environment

Desirable

  • Previous experience of working in an NHS environment

Other job requirements

Essential

  • Conscientious and hard working
  • Flexible
  • Reliable
  • Ability to identify changing priorities
Person Specification

Education

Essential

  • Able to demonstrate good basic education (English language and Maths GCSE Grade 4 or above)

Skills and Knowledge

Essential

  • Knowledge of Microsoft Office Packages
  • Good communication skills
  • Working within a Team
  • Customer Care Skills
  • Good organisational skills
  • Ability to prioritise own workload

Experience

Essential

  • Relevant practical experience working in an administrative role
  • Experience of communication at varying levels within an organisation.
  • Working within in a team structure in a busy environment

Desirable

  • Previous experience of working in an NHS environment

Other job requirements

Essential

  • Conscientious and hard working
  • Flexible
  • Reliable
  • Ability to identify changing priorities

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

The Royal Orthopaedic Hospital NHS Foundation Trust

Address

The Royal Orthopaedic Hospital NHS Foundation Trust

Bristol Road South

Birmingham

B31 2AP


Employer's website

https://www.roh.nhs.uk/ (Opens in a new tab)


Employer details

Employer name

The Royal Orthopaedic Hospital NHS Foundation Trust

Address

The Royal Orthopaedic Hospital NHS Foundation Trust

Bristol Road South

Birmingham

B31 2AP


Employer's website

https://www.roh.nhs.uk/ (Opens in a new tab)


Employer contact details

For questions about the job, contact:

Team Leader for MSK and Pain

Kelle Trivett

kelle.trivett2@nhs.net

01218123600

Details

Date posted

14 April 2026

Pay scheme

Agenda for change

Band

Band 2

Salary

£25,272 a year per annum, pro rata if part time

Contract

Permanent

Working pattern

Part-time

Reference number

303-7884995

Job locations

The Royal Orthopaedic Hospital NHS Foundation Trust

Bristol Road South

Birmingham

B31 2AP


Supporting documents

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