Job summary
Lead specialist required to promote Facilities management practices in line with legislation ensuring compliance across the Trust. Provide specialist advice and guidance exchanging complex information related to the Facilities management portfolio where barriers to understanding exist.
Accountable for the day-to-day provision of Facilities Services, ensuring that all are flexible, cost effective and meet the changing needs of the Trust, our patients, staff and visitors.
Ensure that national, regional, local policy directives and any statutory obligations in relation to the facilities departments portfolio are implemented and strictly adhered to where appropriate, particularly in relation to Infection Control, Health and Safety, COSHH, Healthcare technical memorandums, and national standards.
Review, implement, and monitor facilities management policies and provide compliance assurance within legal requirements, and best practice.
Demonstrate own judgment, and initiative to navigate complex or uncertain situations and resolve problems using professional judgment to determine the best course of action
Responsible for:
Catering (patient feeding and retail).
Environmental cleaning
Portering & Transport
Linen & laundry
Post
Pest Control
Window Cleaning
Facilities Administration
Waste Management & Washroom Services
PLACE
Soft FM contracts
Main duties of the job
Perform a key role in the auditing and monitoring of support services in line with internal and external monitoring and reporting systems.
The Facilities Management (FM) and multi-disciplinary team, approximately 92 whole time equivalent (WTE) staff with direct line management of 4 (WTE) Facilities Officers and 1.60 WTe Facilities administration. Providing strong and effective leadership to the operational delivery across Trust Soft FM Services. Staff reporting to the Deputy Facilities Manager.
The post holder will have an operational oversite of budget for the department, exercising delegated budgetary control ensuring expenditure is constrained within allocation, taking remedial action as necessary. This may directly impact staffing resources and roles and include resource rationalisation.
Oversee and track financial control expenditure through effective financial management. Authorised financial signatory responsibilities in line with local purchasing ledger (Integra).
Support the facilities manager with annual service improvement and Cost Improvement Projection (CIP) savings consistent with the Trust Values.
About us
The Royal Orthopaedic Hospital NHS Foundation Trust is one of the largest specialist orthopaedic units in Europe. We offer planned orthopaedic surgery to people locally, nationally and internationally.
Our Trust is a very special hospital; big enough to deliver world class services and small enough to offer exceptional patient and staff experience. We offer a working experience unique in the West Midlands and we're always on the lookout for passionate people to join our award-winning team.
The ROH is an equal opportunities employer. We employ people of difference and are committed to growing an inclusive culture, where difference is celebrated, and people feel able to bring their whole and authentic self to work.
We are a Disability Confident Leader and offer a range of inclusive, family friendly and flexible working arrangements and policies, to support our people in the workplace. Flexible working requests will be considered.
The Trust is committed to the Disability Confident Interview Scheme and will offer an interview to disabled applicants who meet the minimum criteria for a vacancy and consider them on their abilities.
If you have a disability and need any support with your application or require any reasonable adjustments to be implemented please do get in touch with the Recruiting Manager for this position so that the team can support you.
Job description
Job responsibilities
In support of clinical teams, ensure the best possible care for patients, by providingsuitable Soft FM Services, maintaining an appropriate physical care environment across the complete estate.
Provide assurance to the Facilities Manager that the Trust is fully compliant against:
HTM 01-04: Decontamination of linen for health and social care.
HTM 07-01 Safe and sustainable management of healthcare waste.
NHS National cleaning Standards
NHS National food and drinks standards.
PLACE Assessment.
ERIC Return.
Matrons Charter.
CQC outcomes, including all categories of cleaning activity, including routine cleaning and rapid/deep clean response.
Ensure that Trust staff are aware of the classification of function risk areas, and the commitment to cleanliness charter in conjunction with the national standards of healthcare cleanliness. Agree classification risk related cleaning activities and workforce accordingly. Monitoring of the functional risk areas throughout the Trust.
Responsible for ensuring that the storage and handling of Healthcare related Laundry and soiled linen is undertaken in accordance with the Department of Healths HTM 01-04: Decontamination of linen for health and social care, and local policy.
Responsible for the management, monitoring and control of waste throughout the Trust, provide assurance to the Facilities Manager the Trust is fully compliant against the HTM 07/01 Safe Management of Healthcare Waste and other waste legislative requirements. Including Recycling, WEEE (Waste Electronic Electrical Equipment), Hazardous, Confidential and Domestic waste. This list is not exhaustive.
Ensure patient feeding and catering retail services are provided in line with legal and statutory compliance requirements (Food safety).National Standards for healthcare food and drink.
Operating independently, you will be responsible for the full range of managerial duties relating to the management of Soft FM Facilities. This includes Human Resource and workforce management, Sickness absence, performance management, investigation and disciplinary issues relating to the directly employed workforce and contracted service providers. Undertake management of change processes, if required, ensuring all stakeholders and employees are included and that processes/ systems are clearly communicated at all levels.
Lead the operational management of a defined portfolio of contracts, ensuringcompliance with Trust policies, Standing Financial Instructions (SFIs) andprocurement legislation, utilising key communication and negotiation skills
Support the Facilities manager to develop governance arrangements that clearly identify Facilities risks, implementing mitigating actions where possible.
Contribute and support the Facilities Manager in the quality transformation of in-house Soft FM Facilities Services.
Provide mentoring of managerial and supervisory staff to ensure Trust HR policies relating to organisational development and personal development plans are embedded in operational practice across all the services managed.
To effectively plan and oversea departmental healthroster to ensure an adequate number of staff are available to enable responsive service delivery. Which requires moderate levels concentration required.
The post holder will be required to maintain up to date knowledge about changes in legislative requirements, Undertake occasional research and attend national and regional forums as part of personal continuing professional development and to facilitate ongoing development of the Soft FM Facilities workforce to ensure they remain competent in the performance of their duties., and provide the facilities manager with recommendations when required.
Drive increased levels of productivity and efficiency through improved use of IT andlean systems, and other FM specialised digital systems, such as audit tools, digital patient meal ordering and Portering tracking systems. Manage, input, manipulate and interpret computer data using word, Excel, Access, PowerPoint systems specific to Facilities Services and Financial Management.
Ensure compliance with all legislation affecting the services managed. Responsible for Health and Safety risk assessments and specialist departmental assurance audits, monitoring and reviewing practices. Implement changes as required to meet audit, CQC and other requirements.
Regularly attend senior management and patient engagement meetings and forums, liaising with service users and patients as appropriate. Produce reports in sufficient detail to enable conclusions to be drawn and recommendations to be made as to areas of non-compliance with statutory, mandatory and best practice guidance (Infection Control and Health & Safety Committees).
To use all available methods of communication, including verbal, written and electronic to communicate with staff at all levels across the Trust as well as outside agencies and companies. Demonstrate key communication expertise through effective; Persuasive, motivational and Negotiating skills.
Use motivational skills to encourage collaborative working where the challenge of change may be evident. This may involve the presentation of motivational workshops to large groups, to demonstrate why changes need to be implemented, using national service examples/case studies/priorities
Job description
Job responsibilities
In support of clinical teams, ensure the best possible care for patients, by providingsuitable Soft FM Services, maintaining an appropriate physical care environment across the complete estate.
Provide assurance to the Facilities Manager that the Trust is fully compliant against:
HTM 01-04: Decontamination of linen for health and social care.
HTM 07-01 Safe and sustainable management of healthcare waste.
NHS National cleaning Standards
NHS National food and drinks standards.
PLACE Assessment.
ERIC Return.
Matrons Charter.
CQC outcomes, including all categories of cleaning activity, including routine cleaning and rapid/deep clean response.
Ensure that Trust staff are aware of the classification of function risk areas, and the commitment to cleanliness charter in conjunction with the national standards of healthcare cleanliness. Agree classification risk related cleaning activities and workforce accordingly. Monitoring of the functional risk areas throughout the Trust.
Responsible for ensuring that the storage and handling of Healthcare related Laundry and soiled linen is undertaken in accordance with the Department of Healths HTM 01-04: Decontamination of linen for health and social care, and local policy.
Responsible for the management, monitoring and control of waste throughout the Trust, provide assurance to the Facilities Manager the Trust is fully compliant against the HTM 07/01 Safe Management of Healthcare Waste and other waste legislative requirements. Including Recycling, WEEE (Waste Electronic Electrical Equipment), Hazardous, Confidential and Domestic waste. This list is not exhaustive.
Ensure patient feeding and catering retail services are provided in line with legal and statutory compliance requirements (Food safety).National Standards for healthcare food and drink.
Operating independently, you will be responsible for the full range of managerial duties relating to the management of Soft FM Facilities. This includes Human Resource and workforce management, Sickness absence, performance management, investigation and disciplinary issues relating to the directly employed workforce and contracted service providers. Undertake management of change processes, if required, ensuring all stakeholders and employees are included and that processes/ systems are clearly communicated at all levels.
Lead the operational management of a defined portfolio of contracts, ensuringcompliance with Trust policies, Standing Financial Instructions (SFIs) andprocurement legislation, utilising key communication and negotiation skills
Support the Facilities manager to develop governance arrangements that clearly identify Facilities risks, implementing mitigating actions where possible.
Contribute and support the Facilities Manager in the quality transformation of in-house Soft FM Facilities Services.
Provide mentoring of managerial and supervisory staff to ensure Trust HR policies relating to organisational development and personal development plans are embedded in operational practice across all the services managed.
To effectively plan and oversea departmental healthroster to ensure an adequate number of staff are available to enable responsive service delivery. Which requires moderate levels concentration required.
The post holder will be required to maintain up to date knowledge about changes in legislative requirements, Undertake occasional research and attend national and regional forums as part of personal continuing professional development and to facilitate ongoing development of the Soft FM Facilities workforce to ensure they remain competent in the performance of their duties., and provide the facilities manager with recommendations when required.
Drive increased levels of productivity and efficiency through improved use of IT andlean systems, and other FM specialised digital systems, such as audit tools, digital patient meal ordering and Portering tracking systems. Manage, input, manipulate and interpret computer data using word, Excel, Access, PowerPoint systems specific to Facilities Services and Financial Management.
Ensure compliance with all legislation affecting the services managed. Responsible for Health and Safety risk assessments and specialist departmental assurance audits, monitoring and reviewing practices. Implement changes as required to meet audit, CQC and other requirements.
Regularly attend senior management and patient engagement meetings and forums, liaising with service users and patients as appropriate. Produce reports in sufficient detail to enable conclusions to be drawn and recommendations to be made as to areas of non-compliance with statutory, mandatory and best practice guidance (Infection Control and Health & Safety Committees).
To use all available methods of communication, including verbal, written and electronic to communicate with staff at all levels across the Trust as well as outside agencies and companies. Demonstrate key communication expertise through effective; Persuasive, motivational and Negotiating skills.
Use motivational skills to encourage collaborative working where the challenge of change may be evident. This may involve the presentation of motivational workshops to large groups, to demonstrate why changes need to be implemented, using national service examples/case studies/priorities
Person Specification
QUALIFICATIONS AND TRAINING
Essential
- Degree or equivalent level 5 facilities management qualification in relevant field specialism or Evidenced equivalent knowledge gained through relevant experience at a senior level in health and/or social care.
- Can evidence continuing professional development
- Excellent literacy and numeracy skills
Desirable
- Qualification or equivalent Waste management experience (CPD).
- Advanced food Safety (Level 4) accreditation
- Relevant IOSH or NEBOSH qualification.
EXPERIENCE
Essential
- Extensive relevant experience of managing multi-disciplinary teams
- Extensive experience of managing and monitoring Facilities contracts
- In-depth knowledge of Healthcare National Cleaning Standards
- In-depth knowledge of Healthcare Food and Drinks Standards
- Budget management experience
Desirable
- Knowledge of associated legislation PUWER,COSHH and The health & Social Care act
- Lead for annual PLACE inspections
KNOWLEDGE
Essential
- Highly developed specialist knowledge of Trust Soft FM Services including Patient Catering, Retail, Portering, Housekeeping/ Domestic Services, Linen, Waste Management and soft FM Contracts
- Knowledge of management of budgets and meeting specified targets
- Knowledgeable and competent in leadership and people management Skills
- Competent in report writing skills
Desirable
- Developed specialist knowledge and relevant practical experience Knowledge of associated legislation / COSHH Waste Management, and food safety
- Knowledge of CQC standards that apply to Facilities Services
SKILLS
Essential
- Excellent interpersonal, written and verbal communication skills to be able to communicate effectively across a wide range of people internally and externally.
- Able to articulate information clearly when communicating in relation to areas of specialism.
- Developed IT skills working knowledge of MS Office, Outlook, Word, Excel, and Power Point.
Desirable
- Strong negotiation and influencing skills.
- Use of NHS related electronic reporting systems.
- Knowledge of current Soft FM Digital audit systems
OTHER JOB REQUIREMENTS
Essential
- Be flexible in working hours to meet the demands of the post.
- Visits to contractors' sites undertaking Duty of Care inspections.
- Hold a valid Driving Licence
- Able to work across all Wards & Departments within the Trust.
Desirable
- Evidence new learning skills achieved
Person Specification
QUALIFICATIONS AND TRAINING
Essential
- Degree or equivalent level 5 facilities management qualification in relevant field specialism or Evidenced equivalent knowledge gained through relevant experience at a senior level in health and/or social care.
- Can evidence continuing professional development
- Excellent literacy and numeracy skills
Desirable
- Qualification or equivalent Waste management experience (CPD).
- Advanced food Safety (Level 4) accreditation
- Relevant IOSH or NEBOSH qualification.
EXPERIENCE
Essential
- Extensive relevant experience of managing multi-disciplinary teams
- Extensive experience of managing and monitoring Facilities contracts
- In-depth knowledge of Healthcare National Cleaning Standards
- In-depth knowledge of Healthcare Food and Drinks Standards
- Budget management experience
Desirable
- Knowledge of associated legislation PUWER,COSHH and The health & Social Care act
- Lead for annual PLACE inspections
KNOWLEDGE
Essential
- Highly developed specialist knowledge of Trust Soft FM Services including Patient Catering, Retail, Portering, Housekeeping/ Domestic Services, Linen, Waste Management and soft FM Contracts
- Knowledge of management of budgets and meeting specified targets
- Knowledgeable and competent in leadership and people management Skills
- Competent in report writing skills
Desirable
- Developed specialist knowledge and relevant practical experience Knowledge of associated legislation / COSHH Waste Management, and food safety
- Knowledge of CQC standards that apply to Facilities Services
SKILLS
Essential
- Excellent interpersonal, written and verbal communication skills to be able to communicate effectively across a wide range of people internally and externally.
- Able to articulate information clearly when communicating in relation to areas of specialism.
- Developed IT skills working knowledge of MS Office, Outlook, Word, Excel, and Power Point.
Desirable
- Strong negotiation and influencing skills.
- Use of NHS related electronic reporting systems.
- Knowledge of current Soft FM Digital audit systems
OTHER JOB REQUIREMENTS
Essential
- Be flexible in working hours to meet the demands of the post.
- Visits to contractors' sites undertaking Duty of Care inspections.
- Hold a valid Driving Licence
- Able to work across all Wards & Departments within the Trust.
Desirable
- Evidence new learning skills achieved
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
The Royal Orthopaedic Hospital NHS Foundation Trust
Address
The Royal Orthopaedic Hospital NHS Trust
Bristol Road South
Northfield, Birmingham
B31 2AP
Employer's website
https://www.roh.nhs.uk/ (Opens in a new tab)
