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The Royal Orthopaedic Hospital NHS Foundation Trust

Oncology Clerical Assistant

The closing date is 01 April 2026

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Job summary

Our very busy Oncology department is offering the opportunity for an experienced Band 2 clerical support assistant to provide support to our highly cohesive team for 37.5 hours per week, worked over 5 days.

Please note previous applicants need not apply.

Main duties of the job

The successful applicant will be a diligent and organised worker, with the ability to be flexible within a small team and at times work alone, managing their own workload and using their own initiative. Candidates are required to be confident in liaising with people at all levels, as well as communicating sensitive information with an understanding of patient confidentiality, adhering to all NHS policies and procedures.

Previous experience working within the NHS and knowledge of the hospital PAS system is essential to this role.

We are looking for a patient-centred individual with excellent interpersonal skills. If you are enthusiastic, self-motivated and are ready for a new and exciting challenge, please apply.

About us

The Royal Orthopaedic Hospital NHS Foundation Trust is one of the largest specialist orthopaedic units in Europe. We offer planned orthopaedic surgery to people locally, nationally and internationally.

Our Trust is a very special hospital; big enough to deliver world class services and small enough to offer exceptional patient and staff experience. We offer a working experience unique in the West Midlands and we're always on the lookout for passionate people to join our award-winning team.

The ROH is an equal opportunities employer. We employ people of difference and are committed to growing an inclusive culture, where difference is celebrated, and people feel able to bring their whole and authentic self to work.

We are a Disability Confident Leader and offer a range of inclusive, family friendly and flexible working arrangements and policies, to support our people in the workplace. Flexible working requests will be considered.

The Trust is committed to the Disability Confident Interview Scheme and will offer an interview to disabled applicants who meet the minimum criteria for a vacancy and consider them on their abilities.

If you have a disability and need any support with your application or require any reasonable adjustments to be implemented please do get in touch with the Recruiting Manager for this position so that the team can support you.

Details

Date posted

18 March 2026

Pay scheme

Agenda for change

Band

Band 2

Salary

£24,465 a year per annum

Contract

Fixed term

Duration

12 months

Working pattern

Full-time, Flexible working

Reference number

303-7819049

Job locations

The Royal Orthopaedic Hospital

Bristol Road South

Birmingham

B31 2AP


Job description

Job responsibilities

  1. Posting of all correspondence, internally and externally for the secretarial team.
  2. Copy typing/pasting of digital files and the typing of patients results correspondence.
  3. Ensure all medical records are tracked in and out of the department.
  4. Enquire using PAS and e-mail to query patient appointments.
  5. Collecting medical records from all departments including the Health Records Library.
  6. Answering telephone queries, telephoning patients and supplying general information, referring to Senior Team Secretary for advice where necessary.
  7. Liaising with Medical Records, Appointments and relevant departments.
  8. Collating pathology forms for the relevant clinics and filing pathology forms as necessary.
  9. Requesting x-rays both within and outside the Trust, as required.
  10. Tracking referral letters using PAS.
  11. Opening and dealing with all incoming mail and e-mail.
  12. Photocopying and faxing.
  13. Liaising with secretarial team for schedule of day-to-day tasks.
  14. To provide cross cover with other Secretarial Support Clerks within team for annual leave and sick leave.
  15. Co-operating in the introduction of new procedures, policies or technology, including any technology associated with the Patient Administration System, and assisting managers in its implementation.
  16. To cover for Team Secretaries when competence achieved.

Job description

Job responsibilities

  1. Posting of all correspondence, internally and externally for the secretarial team.
  2. Copy typing/pasting of digital files and the typing of patients results correspondence.
  3. Ensure all medical records are tracked in and out of the department.
  4. Enquire using PAS and e-mail to query patient appointments.
  5. Collecting medical records from all departments including the Health Records Library.
  6. Answering telephone queries, telephoning patients and supplying general information, referring to Senior Team Secretary for advice where necessary.
  7. Liaising with Medical Records, Appointments and relevant departments.
  8. Collating pathology forms for the relevant clinics and filing pathology forms as necessary.
  9. Requesting x-rays both within and outside the Trust, as required.
  10. Tracking referral letters using PAS.
  11. Opening and dealing with all incoming mail and e-mail.
  12. Photocopying and faxing.
  13. Liaising with secretarial team for schedule of day-to-day tasks.
  14. To provide cross cover with other Secretarial Support Clerks within team for annual leave and sick leave.
  15. Co-operating in the introduction of new procedures, policies or technology, including any technology associated with the Patient Administration System, and assisting managers in its implementation.
  16. To cover for Team Secretaries when competence achieved.

Person Specification

Qualifications

Essential

  • oAble to demonstrate good basic education (English & Maths language GCSE)

Experience

Essential

  • oExperience working in a clerical background

Skills

Essential

  • oWord processing/keyboard skills
Person Specification

Qualifications

Essential

  • oAble to demonstrate good basic education (English & Maths language GCSE)

Experience

Essential

  • oExperience working in a clerical background

Skills

Essential

  • oWord processing/keyboard skills

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

The Royal Orthopaedic Hospital NHS Foundation Trust

Address

The Royal Orthopaedic Hospital

Bristol Road South

Birmingham

B31 2AP


Employer's website

https://www.roh.nhs.uk/ (Opens in a new tab)

Employer details

Employer name

The Royal Orthopaedic Hospital NHS Foundation Trust

Address

The Royal Orthopaedic Hospital

Bristol Road South

Birmingham

B31 2AP


Employer's website

https://www.roh.nhs.uk/ (Opens in a new tab)

Employer contact details

For questions about the job, contact:

Oncology

Rachel Harris

r.harris12@nhs.net

Details

Date posted

18 March 2026

Pay scheme

Agenda for change

Band

Band 2

Salary

£24,465 a year per annum

Contract

Fixed term

Duration

12 months

Working pattern

Full-time, Flexible working

Reference number

303-7819049

Job locations

The Royal Orthopaedic Hospital

Bristol Road South

Birmingham

B31 2AP


Supporting documents

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