Job summary
The purpose of this role is to provide management support to the Division, with responsibility for the administrative and clerical staff and will ensure that services are delivered within budget to agreed quality standards.
The post holder will work with Directorate & Divisional staff and other senior managers in the strategic development of the services provided by the Division. This will include operational business planning and monitoring, supporting the delivery of key projects, and the continuous improvement of the services we provide.
Main duties of the job
Responsible for ensuring robust systems are in place to achieve the safe and timely delivery of administrative processes related to patients being referred and /or treated by clinicians and promote good and effective practice in the department by example and instruction.
Responsible for cascading and implementation of new procedures and policies affecting Administrative, Clerical and Operational staff. Taking an active role in the
monitoring of compliancy to these policies, procedures, and standards across all administrative, access and clerical functions carried out in the Division and wider Trust.
To provide assurance to the Clinical Service Manager for Spinal and Paediatric Services, the Trust that the governance of all systems, processes, policies and procedures carried out by staff within the Division and wider Trust in relation to patient access and are safe and fit for purpose.
To work with colleagues within the Division in achieving the aims of the Division.
About us
The Royal Orthopaedic Hospital NHS Foundation Trust is one of the largest specialist orthopaedic units in Europe. We offer planned orthopaedic surgery to people locally, nationally and internationally.
Our Trust is a very special hospital; big enough to deliver world class services and small enough to offer exceptional patient and staff experience. We offer a working experience unique in the West Midlands and we're always on the lookout for passionate people to join our award-winning team.
The ROH is an equal opportunities employer. We employ people of difference and are committed to growing an inclusive culture, where difference is celebrated, and people feel able to bring their whole and authentic self to work.
We are a Disability Confident Leader and offer a range of inclusive, family friendly and flexible working arrangements and policies, to support our people in the workplace. Flexible working requests will be considered.
The Trust is committed to the Disability Confident Interview Scheme and will offer an interview to disabled applicants who meet the minimum criteria for a vacancy and consider them on their abilities.
If you have a disability and need any support with your application or require any reasonable adjustments to be implemented please do get in touch with the Recruiting Manager for this position so that the team can support you.
Job description
Job responsibilities
Utilising service improvement tools and techniques, provide diagnostics to existing system and processes, working with teams to implement new and innovative systems aimed at improving patient wait times and offer a more responsive administrative service for patients and other service users.
Job description
Job responsibilities
Utilising service improvement tools and techniques, provide diagnostics to existing system and processes, working with teams to implement new and innovative systems aimed at improving patient wait times and offer a more responsive administrative service for patients and other service users.
Person Specification
Qualifications
Essential
- Educated to masters degree level or equivalent experience Evidence of continuing professional development Management qualification or equivalent experience
Desirable
- PRINCE 2 or equivalent management experience.
Experience
Essential
- EXPERIENCE What level of experience is required for this post?Proven experience of project management and successful project completionExperience of being a budget holder or responsible for budget setting forApplication / Interview Experience of working in the NHS with demonstrable experience of operational management in a multi professional environmenta department/service Producing reports from numerous data sets and forming clear and concise recommendations for senior management to consider Improving services either clinical or administrative demonstrating sustained change Working in complex, externally regulated politically sensitive public sector organisation Experience of process or pathway mapping Experience of providing formal training or development to a range of audiences Experience of using MS office packages
Desirable
- Experience of being a budget holder or responsible for budget setting for a department/service
Knowledge
Essential
- Understanding the NHS Constitution, National patient access guidelines and applying these to the delivery of patient care Knowledge of the working of the NHS, wider healthcare system, understanding of the NHS modernisation agenda Knowledge and application of key policies and procedures to include access targets; electronic referrals system (eRS)
Skills
Essential
- SKILLS E.g. time management Ability to work under pressure Team memberEffective communication skills, negotiating,Application / Interview influencing and diplomacy Excellent presentation skills, oral, written Ability to present complex information and ideas to a range of audiences Excellent facilitation and collaborative skills Ability to work under pressure and to tight deadlines An effective leader of change, a team player with the ability to work flexibly in a diverse and highly demanding organisation Excellent attention to detail and accuracy Adaptive and flexible, able to prioritise work efficiently and effectively in the face of competing demands
Other Job Requirements
Essential
- OTHER JOB REQUIREMENTS Are there any other requirements specific to this job role that have not been included elsewhere in the PS?Able to act independently on own initiative and use own judgement withinApplication / Interview agreed boundaries Attention to detail with a thorough and systematic approach to tasks and high standards of accuracy Commitment to keep up to date with developments in own specialist area and to ensure that work reflects current knowledge Calm under pressure Willingness to learn and develop further in key areas of the job Polite, professional, and friendly approach to work Enthusiastic and motivated Ability to demonstrate discretion and diplomacy
Person Specification
Qualifications
Essential
- Educated to masters degree level or equivalent experience Evidence of continuing professional development Management qualification or equivalent experience
Desirable
- PRINCE 2 or equivalent management experience.
Experience
Essential
- EXPERIENCE What level of experience is required for this post?Proven experience of project management and successful project completionExperience of being a budget holder or responsible for budget setting forApplication / Interview Experience of working in the NHS with demonstrable experience of operational management in a multi professional environmenta department/service Producing reports from numerous data sets and forming clear and concise recommendations for senior management to consider Improving services either clinical or administrative demonstrating sustained change Working in complex, externally regulated politically sensitive public sector organisation Experience of process or pathway mapping Experience of providing formal training or development to a range of audiences Experience of using MS office packages
Desirable
- Experience of being a budget holder or responsible for budget setting for a department/service
Knowledge
Essential
- Understanding the NHS Constitution, National patient access guidelines and applying these to the delivery of patient care Knowledge of the working of the NHS, wider healthcare system, understanding of the NHS modernisation agenda Knowledge and application of key policies and procedures to include access targets; electronic referrals system (eRS)
Skills
Essential
- SKILLS E.g. time management Ability to work under pressure Team memberEffective communication skills, negotiating,Application / Interview influencing and diplomacy Excellent presentation skills, oral, written Ability to present complex information and ideas to a range of audiences Excellent facilitation and collaborative skills Ability to work under pressure and to tight deadlines An effective leader of change, a team player with the ability to work flexibly in a diverse and highly demanding organisation Excellent attention to detail and accuracy Adaptive and flexible, able to prioritise work efficiently and effectively in the face of competing demands
Other Job Requirements
Essential
- OTHER JOB REQUIREMENTS Are there any other requirements specific to this job role that have not been included elsewhere in the PS?Able to act independently on own initiative and use own judgement withinApplication / Interview agreed boundaries Attention to detail with a thorough and systematic approach to tasks and high standards of accuracy Commitment to keep up to date with developments in own specialist area and to ensure that work reflects current knowledge Calm under pressure Willingness to learn and develop further in key areas of the job Polite, professional, and friendly approach to work Enthusiastic and motivated Ability to demonstrate discretion and diplomacy
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Employer details
Employer name
The Royal Orthopaedic Hospital NHS Foundation Trust
Address
The Royal Orthopaedic Hospital NHS Foundation Trust
Bristol Road South
Northfield
B31 2AP
Employer's website
https://www.roh.nhs.uk/ (Opens in a new tab)
