Job summary
To provide admin support to the POAC team, including both clinical and admin staff to ensure effective communication with patients and the multidisciplinary team and contributing to a positive patient experience throughout the Unit.
Please be aware that this job vacancy may close earlier than the advertised date if we receive a sufficient number of applications. To avoid disappointment, we encourage you to submit your application as soon as possible.
Main duties of the job
Provide administrative support to the POAC Ward Manager, Admin Team and Admin Manager.
Incorporating printing, photocopying and filing..
Provide accurate information for the POAC admin manager and Ward Manager.
Attend and participate in Team meetings.
Adhere to Trust policies and procedures.
Update Synopsis entries to provide the minimum level of information needed.
Assist patients, if required, in order for them to complete their Health Questionnaire on Synopsis
Contacting patients by telephone to remind them to complete their Health Questionnaire and assisting them with this if required to enable triage nurses to make decision on level of assessment required.
Checking and cross referencing upcoming clinics to ensure the majority of patients have completed Health Questionnaires prior to their assessments to assist with patient flow through the department.
Based on nurses station or main reception answering incoming calls - taking messages as and when needed and liaising with appropriate staff to action those messages.
Ensure case notes are available for all patients attending the pre-operative assessment centre. This may include retrieving notes form medical records library, secretaries offices etc.
About us
The Royal Orthopaedic Hospital NHS Foundation Trust is one of the largest specialist orthopaedic units in Europe. We offer planned orthopaedic surgery to people locally, nationally and internationally.
Our Trust is a very special hospital; big enough to deliver world class services and small enough to offer exceptional patient and staff experience. We offer a working experience unique in the West Midlands and we're always on the lookout for passionate people to join our award-winning team.
The ROH is an equal opportunities employer. We employ people of difference and are committed to growing an inclusive culture, where difference is celebrated, and people feel able to bring their whole and authentic self to work.
We are a Disability Confident Leader and offer a range of inclusive, family friendly and flexible working arrangements and policies, to support our people in the workplace. Flexible working requests will be considered.
The Trust is committed to the Disability Confident Interview Scheme and will offer an interview to disabled applicants who meet the minimum criteria for a vacancy and consider them on their abilities.
If you have a disability and need any support with your application or require any reasonable adjustments to be implemented please do get in touch with the Recruiting Manager for this position so that the team can support you.
Job description
Job responsibilities
MAIN DUTIES AND RESPONSIBILITIES
Provide administrative support to the POAC Ward Manager, Admin Team and Admin Manager.
Incorporating printing and photocopying.
Work as a team providing cover for annual and sick leave. Including main reception.
Provide accurate information for the POAC admin manager and Ward Manager.
Attend and participate in Team meetings.
Adhere to Trust policies and procedures.
Update Synopsis entries to provide the minimum level of information needed.
Assist patients, if required, in order for them to complete their Health Questionnaire on Synopsis
Printing patients SCRs.
Contacting patients by telephone to remind them to complete their Health Questionnaire and assisting them with this if required to enable triage nurses to make decision on level of assessment required.
Checking and cross referencing upcoming clinics to ensure the majority of patients have completed Health Questionnaires prior to their assessments to assist with patient flow through the department.
Photocopying information for the nurses to disseminate to patients.
Filing.
Based on nurses station or main reception answering incoming calls taking messages as and when needed and liaising with appropriate staff to action those messages.
Ensure case notes are available for all patients attending the pre-operative assessment centre. This may include retrieving notes form medical records library, secretaries offices etc.
Liaise with staff and service users.
Provide excellent telephone skills, accurately record telephone messages and other enquiries, and refer as appropriate.
Attend admin team/departmental meetings on a regular basis. Contribute to building effective teamwork in exchanging views, ideas and communicating effectively.
Ability to make decisions and take actions within the team relating to routine enquiries, whilst receiving support and supervision
Ability to recognise situations that should be referred onto line manger and take prompt and appropriate action.
Work collaboratively as part of an integrated team.
Work within and keep up to date with National and Trust legislation, guidelines, policies, procedures and code of conduct relating to own role.
Be responsible for confidentiality in line with Trust policy and procedures.
Accurately input data using a variety of Trust IT systems in a timely way. Strictly adhere to Caldicott and the Data Protection Act.
Ensure all information held is kept up to date.
Shred and destroy confidential documentation in line with Trust policy.
This job description is not intended to be a complete list of duties, but is expected to act as a guide to the main areas of key responsibility and as such will include any duties appropriate to the role. This job description may be reviewed and revised where appropriate.is not an exhaustive list of duties and a regular review will take place with the post holder as part of their ongoing development and performance management.
Job description
Job responsibilities
MAIN DUTIES AND RESPONSIBILITIES
Provide administrative support to the POAC Ward Manager, Admin Team and Admin Manager.
Incorporating printing and photocopying.
Work as a team providing cover for annual and sick leave. Including main reception.
Provide accurate information for the POAC admin manager and Ward Manager.
Attend and participate in Team meetings.
Adhere to Trust policies and procedures.
Update Synopsis entries to provide the minimum level of information needed.
Assist patients, if required, in order for them to complete their Health Questionnaire on Synopsis
Printing patients SCRs.
Contacting patients by telephone to remind them to complete their Health Questionnaire and assisting them with this if required to enable triage nurses to make decision on level of assessment required.
Checking and cross referencing upcoming clinics to ensure the majority of patients have completed Health Questionnaires prior to their assessments to assist with patient flow through the department.
Photocopying information for the nurses to disseminate to patients.
Filing.
Based on nurses station or main reception answering incoming calls taking messages as and when needed and liaising with appropriate staff to action those messages.
Ensure case notes are available for all patients attending the pre-operative assessment centre. This may include retrieving notes form medical records library, secretaries offices etc.
Liaise with staff and service users.
Provide excellent telephone skills, accurately record telephone messages and other enquiries, and refer as appropriate.
Attend admin team/departmental meetings on a regular basis. Contribute to building effective teamwork in exchanging views, ideas and communicating effectively.
Ability to make decisions and take actions within the team relating to routine enquiries, whilst receiving support and supervision
Ability to recognise situations that should be referred onto line manger and take prompt and appropriate action.
Work collaboratively as part of an integrated team.
Work within and keep up to date with National and Trust legislation, guidelines, policies, procedures and code of conduct relating to own role.
Be responsible for confidentiality in line with Trust policy and procedures.
Accurately input data using a variety of Trust IT systems in a timely way. Strictly adhere to Caldicott and the Data Protection Act.
Ensure all information held is kept up to date.
Shred and destroy confidential documentation in line with Trust policy.
This job description is not intended to be a complete list of duties, but is expected to act as a guide to the main areas of key responsibility and as such will include any duties appropriate to the role. This job description may be reviewed and revised where appropriate.is not an exhaustive list of duties and a regular review will take place with the post holder as part of their ongoing development and performance management.
Person Specification
EXPERIENCE
Essential
- Administration experience
- Experience of filing systems.
- Experience of using and entering information in to databases.
- Experience of working as part of a team.
Desirable
- NHS Administration experience.
- Understanding of and familiarity with using PAS (Patient Administration System) within the NHS.
QUALIFICATIONS AND TRAINING
Essential
- Maths and English GCSE - Grade C/4 or equivalent.
KNOWLEDGE
Essential
- Understanding of client/patient confidentiality and The Data Protection Act 2018.
OTHER SKILLS AND ATTRIBUTES
Essential
- Excellent verbal and written communication skills in a very visible and busy professional environment. Able to communicate with patients and staff of all levels internally and external to the Trust.
- Ability to work to policies and protocols within the Pre - operative assessment department to ensure the safe pre - assessment of patients before surgery.
- Enthusiastic, friendly, polite and willing to learn and adapt to process change
- Able to work as part of a team and use own initiative.
- Able to prioritise own workload guided by standard operating procedures and policies under the supervision of the POAC Admin Manager.
Person Specification
EXPERIENCE
Essential
- Administration experience
- Experience of filing systems.
- Experience of using and entering information in to databases.
- Experience of working as part of a team.
Desirable
- NHS Administration experience.
- Understanding of and familiarity with using PAS (Patient Administration System) within the NHS.
QUALIFICATIONS AND TRAINING
Essential
- Maths and English GCSE - Grade C/4 or equivalent.
KNOWLEDGE
Essential
- Understanding of client/patient confidentiality and The Data Protection Act 2018.
OTHER SKILLS AND ATTRIBUTES
Essential
- Excellent verbal and written communication skills in a very visible and busy professional environment. Able to communicate with patients and staff of all levels internally and external to the Trust.
- Ability to work to policies and protocols within the Pre - operative assessment department to ensure the safe pre - assessment of patients before surgery.
- Enthusiastic, friendly, polite and willing to learn and adapt to process change
- Able to work as part of a team and use own initiative.
- Able to prioritise own workload guided by standard operating procedures and policies under the supervision of the POAC Admin Manager.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
The Royal Orthopaedic Hospital NHS Foundation Trust
Address
The Royal Orthopaedic Hospital NHS Foundation Trust
Bristol Road South
Birmingham
B31 2AP
Employer's website
https://www.roh.nhs.uk/ (Opens in a new tab)
