The Royal Orthopaedic Hospital NHS Foundation Trust

Imaging Clerical Officer

The closing date is 23 October 2025

Job summary

PLEASE NOTE: This vacancy may close earlier than the expected closing date if high numbers of applications received.

To contribute to the delivery of a comprehensive administrative and clerical service within Radiology.

To ensure patients Imaging appointments are booked in a timely manner and patients queries are dealt with effectively and efficiently to ensure that patients have a positive experience when attending the department.

To work with other team members in implementing any improvements to the efficiency, and quality of the service, and develop competencies in all areas, whilst keeping up-to-date in their role and providing on-going support to colleagues.

To work flexibly within the to provide administrative support to patients, clinicians and other Trust Staff.

The department operates weekdays from 8am to 8pm, and weekends 8am to 5pm. All staff members will be required to work shifts within this time frame, shifts will vary, and flexibility is required to ensure coverage during all operating hours.

Duties are rotated during the shift.

Main duties of the job

Greeting and attending patients on the MRI reception desk, this will include ensuring safety screening questionnaires are completed.

Greeting and attending patients on the X-Ray reception desk. Additional duties also performed whilst working on x-ray reception desk also include; booking in-patient appointments, tracking and attending "walk-in" patients ensuring they go back to the Outpatient Department (when necessary), attending CT patients, taking calls from theatres ensuring theatre patients are booked and attended.

Pending paper referrals (e.g. private patient and GP) imaging referral forms onto the CRIS waiting list.

To ensure that Ultrasound and CT clinics are processed in a timely manner to ensure that the correct activity is captured.

To ensure that any forms (i.e. LMP forms, CT procedure forms, Undertaking To Pay forms etc) are scanned into CRIS on a daily basis.

Report equipment faults to line manager.

Operate IT systems - ensuring correct data is held on the Trust systems, and update as necessary.

Ability to work independently with minimal supervision and within Trust Policy/guidelines. Referring to manager when necessary.

About us

The Royal Orthopaedic Hospital NHS Foundation Trust is one of the largest specialist orthopaedic units in Europe. We offer planned orthopaedic surgery to people locally, nationally and internationally.

Our Trust is a very special hospital; big enough to deliver world class services and small enough to offer exceptional patient and staff experience. We offer a working experience unique in the West Midlands and we're always on the lookout for passionate people to join our award-winning team.

The ROH is an equal opportunities employer. We employ people of difference and are committed to growing an inclusive culture, where difference is celebrated, and people feel able to bring their whole and authentic self to work.

We are a Disability Confident Leader and offer a range of inclusive, family friendly and flexible working arrangements and policies, to support our people in the workplace.

The Trust is committed to the Disability Confident Interview Scheme and will offer an interview to disabled applicants who meet the minimum criteria for a vacancy and consider them on their abilities.

If you have a disability and need any support with your application or require any reasonable adjustments to be implemented please do get in touch with the Recruiting Manager for this position so that the team can support you.

To find more about our staff benefits, please visit our website

Date posted

22 October 2025

Pay scheme

Agenda for change

Band

Band 2

Salary

£24,465 a year per annum

Contract

Permanent

Working pattern

Full-time

Reference number

303-7141742

Job locations

Royal Orthopaedic Hospital

Bristol Road South

Birmingham

B31 2AP

Job description

Job responsibilities

JOB PURPOSE

Greeting and attending patients on the MRI reception desk, this will include ensuring safety screening questionnaires are completed.

Greeting and attending patients on the X-Ray reception desk. Additional duties also performed whilst working on x-ray reception desk also include; booking in-patient appointments, tracking and attending walk-in patients ensuring they go back to the Outpatient Department (when necessary), attending CT patients, taking calls from theatres ensuring theatre patients are booked and attended.

Pending paper referrals (e.g. private patient and GP) imaging referral forms onto the CRIS waiting list.

To ensure that Ultrasound and CT clinics are processed in a timely manner to ensure that the correct activity is captured.

To ensure that any forms (i.e. LMP forms, CT procedure forms, Undertaking To Pay forms etc) are scanned into CRIS on a daily basis.

To be familiar with and adhere to Trust and departmental policies and operational procedures. To partake in feedback in departmental and Trust wide/departmental policies, procedures and guidelines.

Participate in Trust appraisal system and staff survey.

The post holder will ensure the proper use of the Trusts resources such as stationery, telephone usage, photocopying and other consumables in the course of business, ensuring minimal waste and minimal cost

Report equipment faults to line manager.

Operate IT systems ensuring correct data is held on the Trust systems, and update as necessary.

Ability to work independently with minimal supervision and within Trust Policy/guidelines. Referring to manager when necessary.

Full job description available as a supporting document.

Job description

Job responsibilities

JOB PURPOSE

Greeting and attending patients on the MRI reception desk, this will include ensuring safety screening questionnaires are completed.

Greeting and attending patients on the X-Ray reception desk. Additional duties also performed whilst working on x-ray reception desk also include; booking in-patient appointments, tracking and attending walk-in patients ensuring they go back to the Outpatient Department (when necessary), attending CT patients, taking calls from theatres ensuring theatre patients are booked and attended.

Pending paper referrals (e.g. private patient and GP) imaging referral forms onto the CRIS waiting list.

To ensure that Ultrasound and CT clinics are processed in a timely manner to ensure that the correct activity is captured.

To ensure that any forms (i.e. LMP forms, CT procedure forms, Undertaking To Pay forms etc) are scanned into CRIS on a daily basis.

To be familiar with and adhere to Trust and departmental policies and operational procedures. To partake in feedback in departmental and Trust wide/departmental policies, procedures and guidelines.

Participate in Trust appraisal system and staff survey.

The post holder will ensure the proper use of the Trusts resources such as stationery, telephone usage, photocopying and other consumables in the course of business, ensuring minimal waste and minimal cost

Report equipment faults to line manager.

Operate IT systems ensuring correct data is held on the Trust systems, and update as necessary.

Ability to work independently with minimal supervision and within Trust Policy/guidelines. Referring to manager when necessary.

Full job description available as a supporting document.

Person Specification

Qualifications and Training

Essential

Able to demonstrate good basic education (English & Maths language GCSE)

Desirable

NVQ Level 3 or relevant practical experience

Experience

Essential

Experience working in a clerical background, preferably in Health Records
Working within a team structure in a busy environment
Experience organising own workload

Skills and Knowledge

Essential

Word processing/keyboard skills
Customer care experience

Personal Qualities

Essential

Team player
Conscientious and hard working
Pleasant and Professional telephone manner
Flexible
Reliable
Organised and able to work on own initiative

Person Specification

Qualifications and Training

Essential

Able to demonstrate good basic education (English & Maths language GCSE)

Desirable

NVQ Level 3 or relevant practical experience

Experience

Essential

Experience working in a clerical background, preferably in Health Records
Working within a team structure in a busy environment
Experience organising own workload

Skills and Knowledge

Essential

Word processing/keyboard skills
Customer care experience

Personal Qualities

Essential

Team player
Conscientious and hard working
Pleasant and Professional telephone manner
Flexible
Reliable
Organised and able to work on own initiative

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

The Royal Orthopaedic Hospital NHS Foundation Trust

Address

Royal Orthopaedic Hospital

Bristol Road South

Birmingham

B31 2AP

Employer's website

https://www.roh.nhs.uk/ (Opens in a new tab)

Employer details

Employer name

The Royal Orthopaedic Hospital NHS Foundation Trust

Address

Royal Orthopaedic Hospital

Bristol Road South

Birmingham

B31 2AP

Employer's website

https://www.roh.nhs.uk/ (Opens in a new tab)