Job summary
To work flexibly within the Imaging Department providing administrative support to patients, clinicians and other Trust Staff.
To ensure patients interactions are delivered to the highest standard, appointments and supporting correspondence sent to patients in a timely way and patients are dealt with effectively and efficiently when attending the Trust.
Main duties of the job
- Greeting and attending patients on department reception desk. (A patient focused approach should be adopted at all times when working in reception areas, providing a friendly and welcoming environment).
- Booking imaging appointments
- Responding to queries via email and telephone (whilst upholding the highest standard of customer care at all times).
- Ensure queries from Patients, GP's and outside agencies are responded to in a timely fashion, upholding the highest standard of customer care at all times. Queries that cannot be resolved should be discussed with team leaders immediately for advice and support.
- Clinics should be 'cashed up' at the end of each session.
- Imaging request forms scanned on a daily basis.
- Instructions and preparation for imaging appointments should be sent in a timely manner, as per departmental protocols.
- Participate in Trust appraisal system.
- Attend mandatory training annually.
About us
The Royal Orthopaedic Hospital NHS Foundation Trust is one of the largest specialist orthopaedic units in Europe. We offer planned orthopaedic surgery to people locally, nationally and internationally.
Our Trust is a very special hospital; big enough to deliver world class services and small enough to offer exceptional patient and staff experience. We offer a working experience unique in the West Midlands and we're always on the lookout for passionate people to join our award-winning team.
The ROH is an equal opportunities employer. We employ people of difference and are committed to growing an inclusive culture, where difference is celebrated, and people feel able to bring their whole and authentic self to work.
We are a Disability Confident Leader and offer a range of inclusive, family friendly and flexible working arrangements and policies, to support our people in the workplace.
The Trust is committed to the Disability Confident Interview Scheme and will offer an interview to disabled applicants who meet the minimum criteria for a vacancy and consider them on their abilities.
If you have a disability and need any support with your application or require any reasonable adjustments to be implemented please do get in touch with the Recruiting Manager for this position so that the team can support you.
To find more about our staff benefits, please visit our website.
Job description
Job responsibilities
JOB PURPOSE
To work flexibly within the Imaging Department providing administrative support to patients, clinicians and other Trust Staff.
To ensure patients interactions are delivered to the highest standard, appointments and supporting correspondence sent to patients in a timely way and patients are dealt with effectively and efficiently when attending the Trust.
MAIN DUTIES AND RESPONSIBILITIES
- Greeting and attending patients on department reception desk. (A patient focused approach should be adopted at all times when working in reception areas, providing a friendly and welcoming environment).
- Booking imaging appointments
- Responding to queries via email and telephone (whilst upholding the highest standard of customer care at all times).
- Ensure queries from Patients, GPs and outside agencies are responded to in a timely fashion, upholding the highest standard of customer care at all times. Queries that cannot be resolved should be discussed with team leaders immediately for advice and support.
- Clinics should be cashed up at the end of each session.
- Imaging request forms scanned on a daily basis.
- Instructions and preparation for imaging appointments should be sent in a timely manner, as per departmental protocols.
- Participate in Trust appraisal system.
- Attend mandatory training annually.
This is not an exhaustive list of duties and a regular review will take place with the potholder as part of their ongoing development and performance management.
Full job description available as a supporting document.
Job description
Job responsibilities
JOB PURPOSE
To work flexibly within the Imaging Department providing administrative support to patients, clinicians and other Trust Staff.
To ensure patients interactions are delivered to the highest standard, appointments and supporting correspondence sent to patients in a timely way and patients are dealt with effectively and efficiently when attending the Trust.
MAIN DUTIES AND RESPONSIBILITIES
- Greeting and attending patients on department reception desk. (A patient focused approach should be adopted at all times when working in reception areas, providing a friendly and welcoming environment).
- Booking imaging appointments
- Responding to queries via email and telephone (whilst upholding the highest standard of customer care at all times).
- Ensure queries from Patients, GPs and outside agencies are responded to in a timely fashion, upholding the highest standard of customer care at all times. Queries that cannot be resolved should be discussed with team leaders immediately for advice and support.
- Clinics should be cashed up at the end of each session.
- Imaging request forms scanned on a daily basis.
- Instructions and preparation for imaging appointments should be sent in a timely manner, as per departmental protocols.
- Participate in Trust appraisal system.
- Attend mandatory training annually.
This is not an exhaustive list of duties and a regular review will take place with the potholder as part of their ongoing development and performance management.
Full job description available as a supporting document.
Person Specification
Qualifications and Training
Essential
- Able to demonstrate good basic education (English & Maths language GCSE)
- OCR/NVQ Level II or Relevant practical experience
Experience
Essential
- Experience working in a clerical background, preferably in Health Records
- Working within a team structure in a busy environment
- Experience organising own workload
Skills and Knowledge
Essential
- Word processing/keyboard skills
- Customer care experience
Personal Qualities
Essential
- Team player
- Conscientious and hard working
- Pleasant and Professional telephone manner
- Flexible
- Reliable
- Organised and able to work on own initiative
Person Specification
Qualifications and Training
Essential
- Able to demonstrate good basic education (English & Maths language GCSE)
- OCR/NVQ Level II or Relevant practical experience
Experience
Essential
- Experience working in a clerical background, preferably in Health Records
- Working within a team structure in a busy environment
- Experience organising own workload
Skills and Knowledge
Essential
- Word processing/keyboard skills
- Customer care experience
Personal Qualities
Essential
- Team player
- Conscientious and hard working
- Pleasant and Professional telephone manner
- Flexible
- Reliable
- Organised and able to work on own initiative
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
