POAC Administration Support Clerk
This job is now closed
Job summary
To provide administration support to the POAC team, including both clinical and administration staff groups. Ensuring effective communication with patients and the multidisciplinary team and contributing to a positive patient experience throughout the Unit.
Please be aware that individuals who have previously applied for this role in the last six months should not reapply.
Main duties of the job
To provide admin support to the POAC team, including both clinical and admin staff to ensure effective communication with patients and the multidisciplinary team and contributing to a positive patient experience throughout the Unit.
Provide administrative support to the POAC Ward Manager and Admin Manager.
Incorporating printing and photocopying.
Provide accurate information for the POAC admin manager and Ward Manager.
Adhere to Trust policies and procedures
Update Synopsis entries to provide the minimum level of information needed.
Assist patients, if required, in order for them to complete their Health Questionnaire on Synopsis
Printing patients SCR's.
Contacting patients by telephone to remind them to complete their Health Questionnaire and assisting them with this if required to enable triage nurses to make decision on level of assessment required.
Checking and cross referencing upcoming clinics to ensure the majority of patients have completed Health Questionnaires prior to their assessments to assist with patient flow through the department.
Photocopying information for the nurses to disseminate to patients.
Based on nurses station answering incoming calls - taking messages as and when needed and liaising with appropriate staff to action those messages.
Ensure case notes are available for all patients attending the pre-operative assessment centre. This may include retrieving notes form medical records library, secretaries offices etc.
About us
The Royal Orthopaedic Hospital NHS Foundation Trust is one of the largest specialist orthopaedic units in Europe. We offer planned orthopaedic surgery to people locally, nationally and internationally.
Our Trust is a very special hospital; big enough to deliver world class services and small enough to offer exceptional patient and staff experience. We offer a working experience unique in the West Midlands and we're always on the lookout for passionate people to join our award-winning team.
The ROH is an equal opportunities employer. We employ people of difference and are committed to growing an inclusive culture, where difference is celebrated, and people feel able to bring their whole and authentic self to work.
We are a Disability Confident Leader and offer a range of inclusive, family friendly and flexible working arrangements and policies, to support our people in the workplace. Flexible working requests will be considered.
The Trust is committed to the Disability Confident Interview Scheme and will offer an interview to disabled applicants who meet the minimum criteria for a vacancy and consider them on their abilities.
If you have a disability and need any support with your application or require any reasonable adjustments to be implemented please do get in touch with the Recruiting Manager for this position so that the team can support you.
Details
Date posted
28 May 2024
Pay scheme
Agenda for change
Band
Band 2
Salary
£22,383 a year per annum, pro rata if part-time.
Contract
Permanent
Working pattern
Full-time
Reference number
303-6222424-A
Job locations
The Royal Orthopaedic Hospital NHS Foundation Trust
Bristol Road South
Birmingham
B31 2AP
Employer details
Employer name
The Royal Orthopaedic Hospital NHS Foundation Trust
Address
The Royal Orthopaedic Hospital NHS Foundation Trust
Bristol Road South
Birmingham
B31 2AP
Employer's website
https://www.roh.nhs.uk/ (Opens in a new tab)
Employer contact details
For questions about the job, contact:
Supporting documents
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