Health Care Assistant Outpatients

Job description

Job responsibilities

Communication & relationship skills:

Maintain confidentiality at all times.

Promote effective and efficient communication with all members of the multi-professional team.

Provide effective working relationships with patients/relatives/carers/ nursing team/medical and multi-disciplinary teams.

Contribute to effective communication and minimise barriers where there are communication differences.

Report any complaints to the registered practitioner in charge immediately.

Provide and receive routine information.

Exhibit professional behaviour and attitude at all times.

Demonstrate excellent customer service skills.

Knowledge, training & experience:

Demonstrate knowledge of personal care and related procedures.

Undertake all training and development courses deemed appropriate for the role as specified by Trust policy and procedure.

Recognise own level of competence and limitations to ensure safe practice.

Adhere to the Trusts uniform policy.

Actively participate in the Trusts appraisal system.

Responsibility for patient care:

Support nurses and healthcare professionals in assisting patients in maintaining their personal hygiene needs prescribed in their individual plan of care (e.g. washing, bathing, dressing, toileting, care of nails, hair care etc).

Support and observe the patient, reporting to the registered nurse/healthcare professional any changes that might affect the patients health and well-being.

Provide care with due compassion and respect to patients customs, culture, rights and choices.

Provide assistance and support to ensure the psychological/emotional and physical needs of patients are met, responding and reporting appropriately.

Promote patient involvement in own care-no decision about me, without me.

Support the maintenance of privacy and dignity.

Support and assist patients with their nutritional/dietary needs including fluid intake.

Work with registered nurses and healthcare professionals to assess patients activities of daily living and the care required to promote independence.

Assist in the preparation of patients for procedures/investigations and to collect/deliver specimens as required.

Support the registered nurse/health professionals with carrying out duties e.g. chaperoning and observations and other delegated tasks whilst recognising own limitations.

Report any safeguarding or other concerns immediately to the registered nurse/healthcare professional or via the Trusts Speak out Safely process.

Preparation and cleaning of patient bed areas/rooms, cleaning equipment following discharge and transfer, safe disposal of soiled linen and tidying of general area.

Responsibility for Financial & Physical Resources:

Ensure careful use of ward/department equipment; handling of patient valuables; order ward supplies.

Maintain stock controls.

Responsibility for Information Resources:

Contribute to the updating of patient records, ensuring accuracy and confidentiality at all times and in line with the Data Protection Act (1998).

This is not an exhaustive list of duties and a regular review will take place with the postholder as part of their ongoing development and performance management.

Person Specification

Skills

Essential

• oDemonstrate an appreciation of patient needs and the role of the HCA
• Effective communication with the wider multi disciplinary team

Desirable

• understanding of holistic care

Experience

Essential

• oExperience of customer facing work

Desirable

• experience of working in a care environment
• experience of working in a hospital environment

Personal Qualities

Essential

• Reliable, punctual & able to work shifts
• Good Attendance record
• Professional appearance

Qualifications

Essential

• oCompleted the Care Certificate or willingness to work towards qualification
• Successful completion of Trust Numeracy & Literacy Test

Desirable

• Basic Computer Skills
• English & Math's GCSE grade C or equivalent

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Employer details

Employer name

The Royal Orthopaedic Hospital NHS Foundation Trust

Address

The Royal Orthopaedic Hospital

Bristol Road South

Birmingham

B31 2AP

Employer's website

https://www.roh.nhs.uk/ (Opens in a new tab)