Job summary
Are you interested in joining our Specialist Services Team as a valued team member?
If you are an amazing person who wants to make a difference in healthcare and people's lives, then please keep reading. A fantastic new opportunity has arisen for an enthusiastic, caring and positive person who wants to join our team and work on projects that ensure Specialist Services perform to their full potential.
The Division of Specialist Services at Wrightington, Wigan and Leigh NHS Foundation Trust are looking for a Project Support Officer to support the management of projects through to completion which support services to achieve specific goals, enabling a smooth and resilient running of our services, and facilitate the health of our Wigan population.The Project Support Officer will work with multiple clinical services, facilitating projects, supporting in varied activities pertaining to transformation, business development and performance.The post is varied and offers exciting opportunities to focus on the improvement of clinical services.
Evidence of qualifications will be requested at interview and during the onboarding process.
Please note that this vacancy may close early if a high number of applications are received. We encourage interested candidates to apply promptly to avoid disappointment.
Main duties of the job
Duties and Responsibilities
- Give project support on designated performance improvement projects.
- Monitor and report on project activities as required.
- Provide support in the drafting of reports, interpretation or data, and collating relevant information where necessary.
- Support implementation of projects, services and initiatives through timely and relevant information analysis and administrative support, in accordance with the agreed priorities of the Team.
- Support service improvement initiatives and contribute to proposals for service improvements, including delivering training to varied audiences to facilitate change, as required.
- Preparation of general presentation materials as appropriate such as posters, PowerPoint, Excel and Word documents.
- To support procurement activities as appropriate.
- Gather, analyse and interpret complex data to support production of detailed, concise reports and documents, suitable for formal presentation.
About us
Choose Well - Choose WWLWrightington, Wigan and Leigh Teaching Hospitals NHS Foundation Trust are the proud providers of acute hospital and community services to the people of the Wigan Borough and surrounding areas. At WWL, we value our staff believing that 'happy staff, makes for happy patients'. We have a recognised track record in staff engagement and living our values. People at the Heart Listen and Involve Kind and Respectful ONE TeamWWL are committed to placing the patient at the heart of everything we do, and in the provision of safe, effective care that acknowledges and ensures dignity. We are seeking to recruit people who share our values and beliefs.At WWL we value the benefits a rich and diverse workforce brings to our community and therefore welcome applications from all sections of society.
Job description
Job responsibilities
Key results from the job holder
- Support Service Managers with delivery of milestones through proactive monitoring, ensuring any gaps, risks and issues are escalated in a timely manner.
- Ensure that change management is supported effectively by working with relevant stakeholders within directorates.
- Work with members of the team to develop and implement project data collection systems that will provide accurate and timely data.
- Take action to highlight performance information, specifically relating to non-compliance with programme standards and processes.
- Support the Specialist Services Transformation Management Office in the production of information and reports, ensuring content is accurate and in the correct format, taking initiative to follow up on any gaps in information with relevant leads from Services.
- The post-holder will develop their own knowledge and skills with the requirements of the post.
Planning and Organisational Duties
- Maintain accurate and up to date plans, pertaining to projects and team activities.
- Support the use of service improvement methodologies, in conjunction with clear and agreed project plans.
- Undertake auditing of projects, services and initiatives.
Communications and Key Working Relationships
- Maintain professional relationships with internal and external stakeholders.
- Deal with routine enquiries confidently and relay information and instructions concisely.
- Liaising with staff and key stakeholders to ensure all plans, actions and risks logs are kept up to date.
- Provide first point of contact for a range of project and business initiatives requiring excellent customer service communication skills.
- Develop excellent relationships across all clinical and corporate support teams within the trust, seeking co-operation and enabling effective co-ordination and delivery.
- Manage and communicate sensitive information in a secure manner.
- Attend a range of meetings with senior staff to present data or information gathered, take questions or find information to further strengthen plans.
Job description
Job responsibilities
Key results from the job holder
- Support Service Managers with delivery of milestones through proactive monitoring, ensuring any gaps, risks and issues are escalated in a timely manner.
- Ensure that change management is supported effectively by working with relevant stakeholders within directorates.
- Work with members of the team to develop and implement project data collection systems that will provide accurate and timely data.
- Take action to highlight performance information, specifically relating to non-compliance with programme standards and processes.
- Support the Specialist Services Transformation Management Office in the production of information and reports, ensuring content is accurate and in the correct format, taking initiative to follow up on any gaps in information with relevant leads from Services.
- The post-holder will develop their own knowledge and skills with the requirements of the post.
Planning and Organisational Duties
- Maintain accurate and up to date plans, pertaining to projects and team activities.
- Support the use of service improvement methodologies, in conjunction with clear and agreed project plans.
- Undertake auditing of projects, services and initiatives.
Communications and Key Working Relationships
- Maintain professional relationships with internal and external stakeholders.
- Deal with routine enquiries confidently and relay information and instructions concisely.
- Liaising with staff and key stakeholders to ensure all plans, actions and risks logs are kept up to date.
- Provide first point of contact for a range of project and business initiatives requiring excellent customer service communication skills.
- Develop excellent relationships across all clinical and corporate support teams within the trust, seeking co-operation and enabling effective co-ordination and delivery.
- Manage and communicate sensitive information in a secure manner.
- Attend a range of meetings with senior staff to present data or information gathered, take questions or find information to further strengthen plans.
Person Specification
Qualifications
Essential
- Project Management qualification (e.g. Prince 2 / MSP) or equivalent experience/training
- Educated to diploma level (or equivalent experience/training)
Desirable
- Prince 2
- ITIL Foundation
- ECDL or equivalent skills in operating Microsoft office applications
Experience
Essential
- Project management experience.
- Change management experience.
- Experience of working effectively with senior managers and leaders.
- Experience of supporting meetings, including minute-taking and following-up actions.
Desirable
- An excellent understanding of hospital processes and practices, with experience of working within a Clinical environment.
Skills
Essential
- Proven ability to analyse, interrogate, assimilate, disseminate and present complex information.
- Knowledge of project principles, techniques and tools.
- Demonstrable ability to recognise potential sensitivities in collaborative working with others and to use a range of styles accordingly and as appropriate.
- Ability to prioritise workload, as work will be managed rather than supervised.
- Able to use motivational skills to encourage collaborative working to increase the chances of success and improve outcomes.
- Proven ability to gather information, analysis of data and performance to inform improvement recommendations.
- Excellent IT skills across range of IT packages (including Word, Excel, PowerPoint, and Outlook).
- Good analytical and problem solving skills.
- Excellent time management skills with the ability to re-prioritise.
- Ability to work unsupervised, with results / outcomes assessed at regular intervals
- An enthusiastic team player.
- Able to work under pressure and to deadlines.
- Able to work and engage constructively with stakeholders on a range of business sensitive issues.
- Excellent communication skills, both verbal and written with a wide range of people across the organisation.
- Ability to negotiate with colleagues and to use persuasive skills to positively influence project delivery
Knowledge
Essential
- Confidentiality
- Information Governance
Desirable
- Knowledge of NHS is not essential but would be an advantage, particularly in relation to project / change management / service improvement
Additional
Essential
- Speak English to an appropriate standard relevant to their role, i.e. with confidence and accuracy, using correct sentence structures and vocabulary, and without hesitation
Person Specification
Qualifications
Essential
- Project Management qualification (e.g. Prince 2 / MSP) or equivalent experience/training
- Educated to diploma level (or equivalent experience/training)
Desirable
- Prince 2
- ITIL Foundation
- ECDL or equivalent skills in operating Microsoft office applications
Experience
Essential
- Project management experience.
- Change management experience.
- Experience of working effectively with senior managers and leaders.
- Experience of supporting meetings, including minute-taking and following-up actions.
Desirable
- An excellent understanding of hospital processes and practices, with experience of working within a Clinical environment.
Skills
Essential
- Proven ability to analyse, interrogate, assimilate, disseminate and present complex information.
- Knowledge of project principles, techniques and tools.
- Demonstrable ability to recognise potential sensitivities in collaborative working with others and to use a range of styles accordingly and as appropriate.
- Ability to prioritise workload, as work will be managed rather than supervised.
- Able to use motivational skills to encourage collaborative working to increase the chances of success and improve outcomes.
- Proven ability to gather information, analysis of data and performance to inform improvement recommendations.
- Excellent IT skills across range of IT packages (including Word, Excel, PowerPoint, and Outlook).
- Good analytical and problem solving skills.
- Excellent time management skills with the ability to re-prioritise.
- Ability to work unsupervised, with results / outcomes assessed at regular intervals
- An enthusiastic team player.
- Able to work under pressure and to deadlines.
- Able to work and engage constructively with stakeholders on a range of business sensitive issues.
- Excellent communication skills, both verbal and written with a wide range of people across the organisation.
- Ability to negotiate with colleagues and to use persuasive skills to positively influence project delivery
Knowledge
Essential
- Confidentiality
- Information Governance
Desirable
- Knowledge of NHS is not essential but would be an advantage, particularly in relation to project / change management / service improvement
Additional
Essential
- Speak English to an appropriate standard relevant to their role, i.e. with confidence and accuracy, using correct sentence structures and vocabulary, and without hesitation
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
