Job summary
The Medicine Department are looking to recruit an Administrative Receptionist within the Urgent Treatment Centre, Leigh Health Centre, Leigh.
This is an exciting and challenging department which provides support 14 hours / 7 days per week. The post holder will be expected to work under pressure, adapting positively to a busy and demanding workplace. A flexible approach is necessary as this post involves working unsociable hours, i.e. Weekends & Bank Holidays.
Previous NHS experience would be advantageous.
We are recruiting for 1 x 16.5 hr position.
This vacancy may close early if a sufficient number of applications are received.
Main duties of the job
The main duties of this post are to provide a professional administrative service in the Urgent Treatment Centre (formerly Leigh Walk In Centre). To meet and greet people attending the Reception Area with dignity and respect ascertaining their requirement and respond to those requirements accordingly, reflecting high quality customer care in all daily activities.
Excellent communication skills are essential, as the post holder will deal with distressed patients and relatives. The post involves registration of patients onto the computer system so excellent keyboard skills are required.
About us
Choose Well - Choose WWL
Wrightington, Wigan and Leigh Teaching Hospitals, NHS Foundation Trust are the proud providers of acute hospital and community services to the people of the Wigan Borough and surrounding areas. At WWL, we value our staff believing that 'happy staff, makes for happy patients'. We have a recognised track record in staff engagement, and living our values.
WWL are committed to placing the patient at the heart of everything we do, and in the provision of safe, effective care that acknowledges and ensures dignity. With this in mind we are seeking to recruit people who share our values and beliefs.
Job description
Job responsibilities
The main duties of this role are
- To receive and accurately record onto System One all related data for new and follow up attendances to the Urgent Care Treatment Centre. Update and revise information where necessary.
- Liaise with personnel from the Ambulance Service or appropriate external agency to obtain patient information as and when required, ensuring confidentiality is maintained at all times.
- Monitor the Adastra system to record the arrival of patients referred by the 111 service and upload the patients documented history to Systemone.
- Decide based on the patients presentation and information provided and using your initiative, liaise with / summon Triage Nurse where concern exists over the condition of the patient.
- Effectively deal with all enquiries, via telephone, email and face to face with regard to patients, staff, internal and external agencies, with the exception of medical advice.
- Responsible for scanning of patient documentation and complete full audit on all scanned documents on a daily basis.
- Forward patients documents / details to appropriate departments for follow up appointments for example, Fracture clinics, Ophthalmology and physiotherapy.
- Ensure all GP discharge letters are printed and sent out on a daily basis whilst adhering to Caldicott Guidelines.
- During out of office hours receive and deal with telephone enquiries to ascertain where patients have been admitted to for Royal Albert Edward Infirmary , Wrightington and Leigh Hospitals.
- To plan and organise own workload whilst assisting colleagues to meet the Departmental needs of the service.
- To support and evaluate changes to working practice whilst actively seeking ways to improve the service.
- Maintain daily contact with colleagues working within the team to ensure priorities are met and targets achieved.
- Regularly update management team regarding outstanding issues, potential areas of concern and any other associated problem.
- Use multiple systems in order to process requests and communicate information to job related stakeholders.
- Use initiative when dealing with general public in order to manage people expectations and overcome barriers.
- Work effectively as part of the multi-disciplinary Urgent Care Treatment Centre
Job description
Job responsibilities
The main duties of this role are
- To receive and accurately record onto System One all related data for new and follow up attendances to the Urgent Care Treatment Centre. Update and revise information where necessary.
- Liaise with personnel from the Ambulance Service or appropriate external agency to obtain patient information as and when required, ensuring confidentiality is maintained at all times.
- Monitor the Adastra system to record the arrival of patients referred by the 111 service and upload the patients documented history to Systemone.
- Decide based on the patients presentation and information provided and using your initiative, liaise with / summon Triage Nurse where concern exists over the condition of the patient.
- Effectively deal with all enquiries, via telephone, email and face to face with regard to patients, staff, internal and external agencies, with the exception of medical advice.
- Responsible for scanning of patient documentation and complete full audit on all scanned documents on a daily basis.
- Forward patients documents / details to appropriate departments for follow up appointments for example, Fracture clinics, Ophthalmology and physiotherapy.
- Ensure all GP discharge letters are printed and sent out on a daily basis whilst adhering to Caldicott Guidelines.
- During out of office hours receive and deal with telephone enquiries to ascertain where patients have been admitted to for Royal Albert Edward Infirmary , Wrightington and Leigh Hospitals.
- To plan and organise own workload whilst assisting colleagues to meet the Departmental needs of the service.
- To support and evaluate changes to working practice whilst actively seeking ways to improve the service.
- Maintain daily contact with colleagues working within the team to ensure priorities are met and targets achieved.
- Regularly update management team regarding outstanding issues, potential areas of concern and any other associated problem.
- Use multiple systems in order to process requests and communicate information to job related stakeholders.
- Use initiative when dealing with general public in order to manage people expectations and overcome barriers.
- Work effectively as part of the multi-disciplinary Urgent Care Treatment Centre
Person Specification
Qualifications
Essential
- To be educated to GCSE Standard or equivalent experience
Experience
Essential
- Experience of working in a busy, pressurised customer focused environment dealing with frequent interruptions
- Recent work experience within an administration / office setting
- Experience of using IT systems in the workplace
Skills
Essential
- Able to demonstrate keyboard skills with attention to accuracy
- To demonstrate a good telephone manner
- Must work well as part of a team but also able to work on own initiative
- To demonstrate excellent communication skills with all disciplines of staff
- Good organisational skills
- To work efficiently to targets and deadlines and able to prioritise and manage workloads
- Ability to learn quickly and adapt to change in circumstances
Knowledge
Essential
- Knowledge of general office systems and protocols in a customer related environment
- Ability to follow guidelines and procedure
- Knowledge of IT systems and packages within the workplace
- Good understanding of customer care practices and procedures
Additional
Essential
- Flexible / ability to work 24 hour rotational shift pattern
- Provide cover for annual leave, sickness and bank holidays.
- Professional appearance and approach
- Speak English to an appropriate standard relevant to their role, i.e. with confidence and accuracy, using correct sentence structures and vocabulary, and without hesitation
Person Specification
Qualifications
Essential
- To be educated to GCSE Standard or equivalent experience
Experience
Essential
- Experience of working in a busy, pressurised customer focused environment dealing with frequent interruptions
- Recent work experience within an administration / office setting
- Experience of using IT systems in the workplace
Skills
Essential
- Able to demonstrate keyboard skills with attention to accuracy
- To demonstrate a good telephone manner
- Must work well as part of a team but also able to work on own initiative
- To demonstrate excellent communication skills with all disciplines of staff
- Good organisational skills
- To work efficiently to targets and deadlines and able to prioritise and manage workloads
- Ability to learn quickly and adapt to change in circumstances
Knowledge
Essential
- Knowledge of general office systems and protocols in a customer related environment
- Ability to follow guidelines and procedure
- Knowledge of IT systems and packages within the workplace
- Good understanding of customer care practices and procedures
Additional
Essential
- Flexible / ability to work 24 hour rotational shift pattern
- Provide cover for annual leave, sickness and bank holidays.
- Professional appearance and approach
- Speak English to an appropriate standard relevant to their role, i.e. with confidence and accuracy, using correct sentence structures and vocabulary, and without hesitation
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
Wrightington Wigan & Leigh Teaching Hospitals NHS Foundation Trust
Address
Urgent Treatment Centre
The Avenue
Leigh
WN7 1HR
Employer's website
http://www.wwl.nhs.uk/ (Opens in a new tab)
