Job summary
We are looking for an enthusiastic, organised individual to join our clerical team for 22.5 hours on a permanent basis.
The role involves providing administrative and clerical support to the Musculoskeletal Physiotherapy Service and participating in the organisation and monitoring of the office workload. This post will be based at Leigh HC on Mondays and Fridays and Platt Bridge HC on either a Wednesday or Thursday.
This vacancy may close earlier than the specified closing date if a high volume of suitable applications are received.
Evidence of qualifications listed on the person specification will be required and interview and during the on-boarding process.
Main duties of the job
- Duties will include manning reception and dealing with telephone enquiries as well as using the SystmOne, Choose and Book, Patient Centre and HIS computer systems to input referrals and manage clinic appointments.
- To provide administrative and clerical support to the physiotherapy service.
- To participate in the organisation and monitoring of the office workload
About us
Wrightington, Wigan and Leigh Teaching Hospitals NHS Foundation Trust are the proud providers of acute hospital and community services to the people of the Wigan Borough and surrounding areas. At WWL, we value our staff believing that 'happy staff, makes for happy patients'. We have a recognised track record in staff engagement and living our values.
People at the Heart
Listen and Involve
Kind and Respectful
ONE Team
WWL are committed to placing the patient at the heart of everything we do, and in the provision of safe, effective care that acknowledges and ensures dignity. We are seeking to recruit people who share our values and beliefs.
At WWL we value the benefits a rich and diverse workforce brings to our community and therefore welcome applications from all sections of society.
Job description
Job responsibilities
- To provide a confidential, administrative and clerical service to the Physiotherapy team
- To carry out general reception duties, including checking in patients, answering the telephone, arranging interpreter services and dealing with routine enquiries etc
- To be responsible for the registration and referring of patient details, including data collection, inputting and data cleansing on computer systems.
- To be responsible for gathering and dealing with referrals.
- To take delegated responsibility for the allocation of physiotherapy appointments for patients referred to the physiotherapy service.
Job description
Job responsibilities
- To provide a confidential, administrative and clerical service to the Physiotherapy team
- To carry out general reception duties, including checking in patients, answering the telephone, arranging interpreter services and dealing with routine enquiries etc
- To be responsible for the registration and referring of patient details, including data collection, inputting and data cleansing on computer systems.
- To be responsible for gathering and dealing with referrals.
- To take delegated responsibility for the allocation of physiotherapy appointments for patients referred to the physiotherapy service.
Person Specification
Qualifications
Essential
- Good general education
- Basic level qualification in English and Mathematics
Desirable
- ECDL or Microsoft/Lotus qualification
Experience
Essential
- Experience of working with the general public
- Experience of using computer systems including Microsoft Office at a basic level
- Experience of general office procedures, including: -Filing -Photocopying -Answering telephone enquiries -Data inputting
Desirable
- Minimum of 2 years experience in an administrative position
- Experience of using Patient Administration system, e.g. SystmOne
Skills
Essential
- Forward thinking
- Good organisational skills
- Excellent inter-personal skills
- Ability to use own initiative and work under direction
- Able to work collaboratively within a team
- Motivation / drive / enthusiasm
- Able to communicate clearly
Knowledge
Essential
- Have an understanding of office skills
- Awareness of data protection
Desirable
- Knowledge of NHS policies and procedures
- Knowledge of medical terminology
Additional
Essential
- Able to work flexibly across locations and shift patterns
- Speak English to an appropriate standard relevant to their role, i.e. with confidence and accuracy, using correct sentence structures and vocabulary, and without hesitation
Person Specification
Qualifications
Essential
- Good general education
- Basic level qualification in English and Mathematics
Desirable
- ECDL or Microsoft/Lotus qualification
Experience
Essential
- Experience of working with the general public
- Experience of using computer systems including Microsoft Office at a basic level
- Experience of general office procedures, including: -Filing -Photocopying -Answering telephone enquiries -Data inputting
Desirable
- Minimum of 2 years experience in an administrative position
- Experience of using Patient Administration system, e.g. SystmOne
Skills
Essential
- Forward thinking
- Good organisational skills
- Excellent inter-personal skills
- Ability to use own initiative and work under direction
- Able to work collaboratively within a team
- Motivation / drive / enthusiasm
- Able to communicate clearly
Knowledge
Essential
- Have an understanding of office skills
- Awareness of data protection
Desirable
- Knowledge of NHS policies and procedures
- Knowledge of medical terminology
Additional
Essential
- Able to work flexibly across locations and shift patterns
- Speak English to an appropriate standard relevant to their role, i.e. with confidence and accuracy, using correct sentence structures and vocabulary, and without hesitation
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
Wrightington Wigan & Leigh Teaching Hospitals NHS Foundation Trust
Address
Leigh Health Centre/Platt Bridge Health Centre
The Avenue/Rivington Avenue
Leigh/Platt Bridge
WN7 1HR
Employer's website
http://www.wwl.nhs.uk/ (Opens in a new tab)
