Overseas Visiting Officer

Job description

Job responsibilities

Duties and ResponsibilitiesKey results from the job holder

• Conduct 1:1 interviews (either face-to-face, virtual or using translation services) with overseas visitors to analyse the situation and assess eligibility for free NHS treatment, securing the necessary documentary evidence and recording the key points discussed and conclusions reached.
• Assess patients against eligibility criteria and discuss complex cases with the Overseas Visitors/Private Patient Officer, Directorate Manager or other senior manager as appropriate e.g. Trust solicitor.
• Show appropriate sensitivity in dealing with patients and their relatives in difficult circumstances
• Coordinate arrangements for billing overseas patients for diagnostic tests, procedures etc.
• In cases here immediate necessary treatment is declined, obtain written justification from the clinical staff concerned
• Monitor patient episodes of care to ensure that invoices are raised regularly and reflect the overall care package
• Ensure the timely collection of Undertaking to Pay forms
• Liaise with the UK Border Agency and Home Office regarding the residency status of patients
• Support the Overseas Visitors/Private Patient Officer in research to keep abreast of overseas visitors issues as they arise nationally and in other NHS Trusts
• Support the Overseas Visitors/Private Patient Officer in the development of the Trusts Overseas Visitors policies and procedures
• Support the Overseas Visitors/Private Patient Officer respond to responses to Freedom of Information requests and the development of Patient Information Leaflets
• Use various IT systems as required and input required data accurately e.g. Oracle, Patient Centre, HIS, Healhcode, MESH, local overseas visitors spreadsheet
• Plan own workload to ensure effective prioritisation

• Have full knowledge and understanding of the complex DHSC Guidance on Implementing the Overseas Visitor Charging regulations
• Utilise the DHSC portal for advice and guidance as required
• Timely submission of overseas patient activity to the DWP Overseas patient portal (EHIP)
• To deputise for the Overseas Visitors/ Private Patient Officer on attendance at meetings including regional/national Overseas Manager Meetings and feedback to Trust representatives as requested by the Overseas Visitors/Private Patient Officer
• Deal with queries from clinical and corporate teams, as well as external agencies, over the phone, by email and in person in a calm and polite manner and in accordance with Trust policy.
• Maintenance of patient records and preparation of clinic/admission notes where necessary
• Maintain appropriate records for audit purposes

• The post holder has a wide range of working relationships includingo Patients and their familieso Trust Clinicianso Trust staffo Finance including SBSo NHS Counterfraudo UK Border Agencyo Home Officeo Department of Work and Pensionso Safeguarding teamo Other Trusts

• The post holds no budget responsibility but the post holder has a responsibility to ensure that Trust income is not lost due to ineligible overseas visitors being given treatment.
• To raise estimated costs of treatment in accordance with NHS Upfront tariff
• Securing cash/credit card deposits/payments for treatment of Overseas Visitors in advance of treatment where practicable or prior to discharge
• Raise appropriate invoices on Oracle for

• The post has no line management responsibilities for staff but will be involved in training and advising members of the wider administrative team.

• The post holder is expected to teach basic principles of the management of overseas visitors to members of the wider administrative team to facilitate service resilience.
• The post holder will contribute to Trust wide education programmes to raise the profile of the Overseas Visitors team.

Person Specification

Qualifications

Essential

• Good standard of general education to NVQ level 3 or equivalent
• GCSE Maths and English or equivalent

Experience

Essential

• Previous public facing/customer service experience

Desirable

• Previous patient facing experience
• Experience of effective communication when dealing with people/situations involving distressed or agitated individuals

Skills

Essential

• Good interpersonal skills
• Excellent communication skills
• Use of Microsoft Office
• Motivational and persuasive skills
• Effective time management and prioritisation skills

Desirable

• Tenacity and an enquiring approach

Knowledge

Essential

• Understanding of the basic functioning of the NHS

Desirable

• Knowledge of Overseas Visitor Charging Regulations

Additional

Essential

• Able to facilitate multi-site working
• Flexibility and adaptabiliy
• Speak English to an appropriate standard relevant to their role, i.e. with confidence and accuracy, using correct sentence Page 2 of 2 structures and vocabulary, and without hesitation

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Wrightington Wigan & Leigh Teaching Hospitals NHS Foundation Trust

Address

Wrightington Hospital

Hall Lane

Wrightington

WN6 9EP

Employer's website

http://www.wwl.nhs.uk/ (Opens in a new tab)