Job summary
Administration and reception at Fertility Fusion
Provide Administrative and clerical/ reception support to the Administration Team at Fertility Fusion
Main duties of the job
To provide a confidential, administrative and clerical service to the Fertility Fusion team.
To cover general reception duties including booking patients in and out of clinics, arranging follow-up appointments as required and coding of outcomes.
Have a good knowledge of the basic computer packages.
Responsible for pulling, preparing and filing notes for clinics.
Ensuring all patient details are correct, including checking the central SPINE and updating as necessary.
Registering new patients and allocation of appropriate appointments and/or cancellation and re-booking as per patient choice.
Maintaining confidentiality as per GDPR and HFEA regulations.
Supporting the service with a flexible attitude and provide cover for colleagues during annual leave and sickness
About us
Wrightington, Wigan and Leigh Teaching Hospitals NHS Foundation Trust are the proud providers of acute hospital and community services to the people of the Wigan Borough and surrounding areas. At WWL, we value our staff believing that 'happy staff, makes for happy patients'. We have a recognised track record in staff engagement, and living our values.
WWL are committed to placing the patient at the heart of everything we do, and in the provision of safe, effective care that acknowledges and ensures dignity. With this in mind we are seeking to recruit people who share our values and beliefs.
At WWL we value the benefits a rich and diverse workforce brings to our community and therefore welcome applications from all sections of society.
Job description
Job responsibilities
To participate in the organisation of the busy reception and administration office within the fertility centre
First point of contact at reception, greeting patients, organising patient notes for clinic. booking patients on to clinic
Job description
Job responsibilities
To participate in the organisation of the busy reception and administration office within the fertility centre
First point of contact at reception, greeting patients, organising patient notes for clinic. booking patients on to clinic
Person Specification
Qualifications
Essential
- Good standard of education including 5 GCSE's or equivalent
- ECDL or equivalent knowledge and experience
Experience
Essential
- Previous admin experience within NHS
- Experience of working with the public
- Experience of using Patient Centre (CSC), Electronic Patient Record (EPR) Central spine, Choose & Book (CAB)
- Experience of office procedure
- Previous experience of working within a multi-disciplinary team
Desirable
- 3-5 years experience within NHS
- Previous knowledge of working within a clinic setting
Skills
Essential
- Well developed organisational skills with ability to prioritise workload
- Excellent verbal communication
- Excellent telephone manner
- Ability to work using own initiative and take direction
- Well developed interpersonal skills to enable working autonomously as well as part of a developed team.
Desirable
- IT skills
- Commitment to CPD
Knowledge
Essential
- Trust systems
- High level of understanding of office skills
- Data Protection Act, GDPR
- In-depth understanding of patient confidentiality
- Freedom of information
Additional
Essential
- Clear vision of role
- Willing to adopt a flexible approach to working hours including evenings
- Calm under pressure
- Willingness to meet the performance criteria set out in the job description and professional development
- Speak English to an appropriate standard relevant to their role, i.e. with confidence and accuracy, using correct sentence structure and vocabulary and without hesitation.
Person Specification
Qualifications
Essential
- Good standard of education including 5 GCSE's or equivalent
- ECDL or equivalent knowledge and experience
Experience
Essential
- Previous admin experience within NHS
- Experience of working with the public
- Experience of using Patient Centre (CSC), Electronic Patient Record (EPR) Central spine, Choose & Book (CAB)
- Experience of office procedure
- Previous experience of working within a multi-disciplinary team
Desirable
- 3-5 years experience within NHS
- Previous knowledge of working within a clinic setting
Skills
Essential
- Well developed organisational skills with ability to prioritise workload
- Excellent verbal communication
- Excellent telephone manner
- Ability to work using own initiative and take direction
- Well developed interpersonal skills to enable working autonomously as well as part of a developed team.
Desirable
- IT skills
- Commitment to CPD
Knowledge
Essential
- Trust systems
- High level of understanding of office skills
- Data Protection Act, GDPR
- In-depth understanding of patient confidentiality
- Freedom of information
Additional
Essential
- Clear vision of role
- Willing to adopt a flexible approach to working hours including evenings
- Calm under pressure
- Willingness to meet the performance criteria set out in the job description and professional development
- Speak English to an appropriate standard relevant to their role, i.e. with confidence and accuracy, using correct sentence structure and vocabulary and without hesitation.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Employer details
Employer name
Wrightington Wigan & Leigh Teaching Hospitals NHS Foundation Trust
Address
Wrightington Hospital
Hall Lane, Appley Bridge
Wigan
WN6 9EP
Employer's website
http://www.wwl.nhs.uk/ (Opens in a new tab)
