Senior Network Analyst

Job responsibilities

Duties and Responsibilities

Key results from the job holder

Undertakes & analyses site surveys reports and develops specifications of requirements and plans for installation and commissioning of hardware and software

Analyse, monitor and reviews performance, throughput, availability and exceptional incidents and proposes and implements consequent improvements

Reviews network topology configuration, assessing effectiveness, and if applicable advises the Technical Support Manager on the optimum configuration

Selects appropriate procedures and tools and carries out specialist tasks associated with the planning, installation, upgrade, operation, control and maintenance of the Trusts computer data network

Planning and Organisational Duties

Advises & assists the Service Delivery Manager in the planning, design & development of Trust computer data network installations to meet the requirements of data network projects, recommending network devices, protocols & media type

Work closely with the Telecom Manager to ensure that converged architecture is fully maintained and support

Manage the availability & delivery of the IT services data network to the Trusts 4000+ users/staff spread over a wide geographical area, adhering to Service Level Agreements.

Investigates diagnoses and rectifies complex network problems, working with other team members, department managers, users, suppliers and other Trusts IT Departments.

Assist the Systems Development Manager with the planning and implementation of the departments Disaster Recovery Policy

Deal with frequent interruptions to respond to requests for assistance and / or a decision, returning to original duty and being able to continue effectively

Provides technical/skills assistance during the planning and development of new working areas throughout the Trust

Determine network architecture, topology & media type appropriate for the installation of new technologies throughout the trust.

Continually developing sufficient business skills in order to play an active part in the wider policy making and overall management of IM&T within the Trust

Evaluates and produces reports on new and emerging products and technologies that may be of use to the IT Services Department

Keep data network skills & knowledge up to date through appropriate training courses.

Communications and Key Working Relationships

Liaises with external suppliers during the installation of new network cabling infrastructure

Responsible for maintaining the trust data network security, by administration of the Trusts Firewall, newly adapted Cisco Remote Access Solution & inter-site switch port access.

Compliance with all IT Services Policies and Procedures, especially those covering IM&T Security which includes Internet Access, Email etc

Monitor and produce Network quality measurements to support the service delivery of the IM&T team

Responsibility for Finance

Ensures assigned resources (staff, equipment etc) are properly utilised and accounted for and that up to date information on usage/status is maintained

Responsibility for Human Resources

Manages the Network Analyst on a day to day basis and deals with all HR issues that may arise including appraisals, IPR, discipline, sickness & absence etc.

Deputise in the absence of the technical support manager for any network project meetings & enquiries.

Responsibility for Teaching

Develop and maintain status as a IT professional

Train, coach and mentor team members including training them in how to do on the job coaching, document procedures for configuring new devices.

Maintain compliance with mandatory training policy

Actively participate in Performance Development Reviews

Contribute to the training of new members of the Team as appropriate

Qualifications

Essential

• Educated to Degree level or equivalent qualification or experience
• Professional qualification e.g. MCP/MCSE
• ITIL Foundation Qualification
• PRINCE 2 Foundation Qualification

Desirable

• CISSP (Certified Information Systems Security Professional) or other relevant qualification

Experience

Essential

• Experience in designing, developing, supporting, and maintaining core infrastructure services
• Specific Networking principals including LAN, WAN and networking protocols e.g. TCP/IP, SNMP, Routing and Switching
• Working in a pressured environment with conflicting demands on time and resource management
• Planning and Directing projects
• Experience in team leadership

Desirable

• NHS Experience in IM&T
• Experience of Security related tools, processes and procedures

Skills

Essential

• Ability to think strategically in order to produce long term strategic solutions and plans
• Effective application of PRINCE2 methodology for projects. Ability to deliver projects in line with deadlines
• Ability to work under own initiative
• Ability to analyse highly complex situations and solve problems
• Ability to work in a pressured environment, with ever-changing work patterns
• Ability to manage, develop and work as part of a team
• Ability to communicate technical concepts and terms to a non-technical audience
• Good interpersonal skills; must be able to communicate to a high standard, both verbally and in writing
• Initiative and creative - Being proactive, taking action and anticipating opportunities
• Analytical Thinking - Acquiring an understanding of a problem or situation by braking it down systematically into its component parts and identifying the relationships between these parts
• Business Continuity Planning - proficient with the methods and techniques for risk management, business impact analysis, countermeasures and contingency

Desirable

• Ability to develop and implement IT policies in a strategic context
• Leadership - Ability to identify goals and objectives, motivate and lead others towards their achievement

Knowledge

Essential

• In-depth specialist infrastructure software and proven hardware skills in servers and client devices operating in a 24/7 environment
• Operating System skills to include all variations of Unix and Microsoft Desktop and Server software
• Networking skills to include TCP/IP, Switching and Routing, Firewalls and Anti-Virus Protection. Desktop to include all versions of MS Office

Desirable

• Knowledge of the use of information and information systems in the NHS
• Knowledge of ISO27001, Cyber Essentials, Cyber Essentials Plus

Additional

Essential

• Able to travel across Trust independently
• Ability to work to deadlines, under pressure
• Takes responsibility rather than simply performing tasks
• Well organised and motivated
• Able to act on own initiative within given parameters of responsibility
• Ability to prioritise workload
• Ability to multi-task
• Understanding of the confidential nature of the post
• Able to work flexible hours at times
• Speak English to an appropriate standard relevant to their role, i.e. with confidence and accuracy, using correct sentence structures and vocabulary, and without hesitation

Other

Essential

• Supporting an on-call Rota
• working unsociable hours
• working across multiple sites

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).