Job summary
This is an exciting opportunity to become a member of the WWL Maternity Team.
The postholder will be responsible for supporting the clinical area by providing general clerical assistance as determined by the needs of the service and team.
Main duties of the job
General clerical duties as deemed as appropriate by the area manager.
Effective verbal, written and electronic communication.
Confident use of relevant IT systems.
Act as the first point of contact for the clinical area, appropriately managing all communications and tasks allocated.
About us
Wrightington, Wigan and Leigh Teaching Hospitals NHS Foundation Trust are the proud providers of acute hospital and community services to the people of the Wigan Borough and surrounding areas. At WWL, we value our staff believing that 'happy staff, makes for happy patients'. We have a recognised track record in staff engagement, and living our values.
WWL are committed to placing the patient at the heart of everything we do, and in the provision of safe, effective care that acknowledges and ensures dignity. With this in mind we are seeking to recruit people who share our values and beliefs.
At WWL we value the benefits a rich and diverse workforce brings to our community and therefore welcome applications from all sections of society.
Job description
Job responsibilities
- Provides effective verbal, written and electronic communications by receiving and passing on clear messages and seeking assistance when needed.
- Acts as first point of contact for clinical area, dealing appropriately with all communications and tasks allocated, including sensitive issues.
- Liaises with patients, relatives and visitors providing directions and information as required. Also obtaining the appropriate support when needed from the Multidisciplinary Team.
- Maintain and photocopy records, prepare forms and make appointments as requested, this may include organising transport arrangements, ensuring that the information given is accurate and up to date.
- Prepares and checks patients records completing the relevant documentation as instructed, filing reports and storing in correct place.
- Liaises with the Multidisciplinary Team assisting in following up procedures and practice.
- Requesting and obtaining investigation reports informing staff of the results.
- Receives and processes mail and specimens, delivering to the correct place and carrying out errands between Departments.
- Maintain stationary stock levels needed this includes ordering, receiving and checking deliveries are accurate and reporting discrepancies.
- Deal with enquiries and direct appropriately to the most appropriate person/location.
- Establish and maintain an effective filing system.
- Maintain spreadsheets for accurate data collection.
Job description
Job responsibilities
- Provides effective verbal, written and electronic communications by receiving and passing on clear messages and seeking assistance when needed.
- Acts as first point of contact for clinical area, dealing appropriately with all communications and tasks allocated, including sensitive issues.
- Liaises with patients, relatives and visitors providing directions and information as required. Also obtaining the appropriate support when needed from the Multidisciplinary Team.
- Maintain and photocopy records, prepare forms and make appointments as requested, this may include organising transport arrangements, ensuring that the information given is accurate and up to date.
- Prepares and checks patients records completing the relevant documentation as instructed, filing reports and storing in correct place.
- Liaises with the Multidisciplinary Team assisting in following up procedures and practice.
- Requesting and obtaining investigation reports informing staff of the results.
- Receives and processes mail and specimens, delivering to the correct place and carrying out errands between Departments.
- Maintain stationary stock levels needed this includes ordering, receiving and checking deliveries are accurate and reporting discrepancies.
- Deal with enquiries and direct appropriately to the most appropriate person/location.
- Establish and maintain an effective filing system.
- Maintain spreadsheets for accurate data collection.
Person Specification
Qualifications
Essential
- GCSE or equivalent in Maths and English
Desirable
- Keyboard and IT skills
- NVQ Level 2 or above
Experience
Essential
- Ability to work as a member of a team or independently
- Effective communicator - verbal, written and electronic
Desirable
- Previous clerical experience
- Previous experience of using maternity systems e.g. HIS/CRIS
Skills
Essential
- Communication skills - verbal, written and electronic
Desirable
- Knowledge of spreadsheets for data collection
- Previous experience of working with the public
Knowledge
Essential
- Good knowledge of clerical skills required
Desirable
- Experience of working within the NHS
Additional
Essential
- Flexible and hard working
- Enthusiastic and proactive
- Speak English to an appropriate standard relevant to their role
Person Specification
Qualifications
Essential
- GCSE or equivalent in Maths and English
Desirable
- Keyboard and IT skills
- NVQ Level 2 or above
Experience
Essential
- Ability to work as a member of a team or independently
- Effective communicator - verbal, written and electronic
Desirable
- Previous clerical experience
- Previous experience of using maternity systems e.g. HIS/CRIS
Skills
Essential
- Communication skills - verbal, written and electronic
Desirable
- Knowledge of spreadsheets for data collection
- Previous experience of working with the public
Knowledge
Essential
- Good knowledge of clerical skills required
Desirable
- Experience of working within the NHS
Additional
Essential
- Flexible and hard working
- Enthusiastic and proactive
- Speak English to an appropriate standard relevant to their role
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
Wrightington Wigan & Leigh Teaching Hospitals NHS Foundation Trust
Address
Royal Albert Edward Infirmary / Thomas Linacre Centre
Wigan Lane / Parsons Walk
Wigan
WN1 2NN
Employer's website
http://www.wwl.nhs.uk/ (Opens in a new tab)
