Job summary
This job has a key role within Endoscopy Unit providing clerical, reception and administration support to the Unit.
The successful candidate will be able to deal face to face and on the telephone with a wide range of public and professional staff in a courteous and professional manner and will be able to maintain confidentiality at all times.
The ideal candidate will be well organised, flexible and possess excellent keyboard skills.
Please note this vacancy may close before the specified closing date if a sufficient number of suitable applications are received.
Main duties of the job
Providing reception and clerical support to the unit, working on reception admitting patients to the unit for their procedure, discharging patients and arranging follow up, also includes office duties.
About us
Wrightington, Wigan and Leigh Teaching Hospitals NHS Foundation Trust are the proud providers of acute hospital and community services to the people of the Wigan Borough and surrounding areas. At WWL, we value our staff believing that 'happy staff, makes for happy patients'.
WWL are committed to placing the patient at the heart of everything we do, and in the provision of safe, effective care that acknowledges and ensures dignity. With this in mind we are seeking to recruit people who share our values and beliefs.
At WWL we value the benefits a rich and diverse workforce brings to our community and therefore welcome applications from all sections of society.
Job description
Job responsibilities
Duties and Responsibilities
- Provides effective verbal, written and electronic communications by receiving and passingon clear messages and seeking assistance when required
- Answer telephones and relay messages and enquires in a timely manner e.g. to nurse,doctors and patients.
- Acts as first point of contact for the person in charge dealing appropriately with allcommunications and tasks allocated, including sensitive issues.
- Work closely with and support the Co-ordinator.
- Liaises with patients, relatives and visitors on the department providing directions andinformation as required. Also obtaining the appropriate support when needed form themulti-disciplinary team
- Maintain and photocopy records, prepare forms and make appointments as requested. Thismay include organising transport arrangements, ensuring that information give is accurateand up to date.
- Ensure patients pathway is printed and available for nursing/medical staff
- Scan all pathways for admission.
- Ensure name beds are printed out for all patients.
- Uses the PAS /MSS system effectively inputting data, checking the recorded personaldemographic details are correct. Updating demographic details as needed.
- Liaising with the multi-disciplinary team and assisting in chasing up procedures. Requestingand obtaining investigation reports and informing the relevant staff member the results areavailable.
- Receives and processes mail and specimens, delivering to the correct ward/department.
- Carrying out errands between departments.
- Maintaining stationary and stock levels. This would include ordering, receiving andchecking deliveries are accurate and reporting any discrepancies.
- Maintain the tidiness of the nurses station ensuring adequate stock is at hand that may berequired by the multi-disciplinary team.
- Establish and maintain an effective filing system
Planning and Organisational Duties
- Use initiative to promote new ideas and to improve service in consultation with thedepartmental manager and team.
- Plans and organises own day to day activities to achieve duties specified and to meet departmental requirements.
Job description
Job responsibilities
Duties and Responsibilities
- Provides effective verbal, written and electronic communications by receiving and passingon clear messages and seeking assistance when required
- Answer telephones and relay messages and enquires in a timely manner e.g. to nurse,doctors and patients.
- Acts as first point of contact for the person in charge dealing appropriately with allcommunications and tasks allocated, including sensitive issues.
- Work closely with and support the Co-ordinator.
- Liaises with patients, relatives and visitors on the department providing directions andinformation as required. Also obtaining the appropriate support when needed form themulti-disciplinary team
- Maintain and photocopy records, prepare forms and make appointments as requested. Thismay include organising transport arrangements, ensuring that information give is accurateand up to date.
- Ensure patients pathway is printed and available for nursing/medical staff
- Scan all pathways for admission.
- Ensure name beds are printed out for all patients.
- Uses the PAS /MSS system effectively inputting data, checking the recorded personaldemographic details are correct. Updating demographic details as needed.
- Liaising with the multi-disciplinary team and assisting in chasing up procedures. Requestingand obtaining investigation reports and informing the relevant staff member the results areavailable.
- Receives and processes mail and specimens, delivering to the correct ward/department.
- Carrying out errands between departments.
- Maintaining stationary and stock levels. This would include ordering, receiving andchecking deliveries are accurate and reporting any discrepancies.
- Maintain the tidiness of the nurses station ensuring adequate stock is at hand that may berequired by the multi-disciplinary team.
- Establish and maintain an effective filing system
Planning and Organisational Duties
- Use initiative to promote new ideas and to improve service in consultation with thedepartmental manager and team.
- Plans and organises own day to day activities to achieve duties specified and to meet departmental requirements.
Person Specification
Qualifications
Essential
- Educated to GCSE including Maths and English or equivalent experience
Experience
Essential
- To be able to work with frequent interruptions in a busy environment
- To work efficiently to targets and deadlines.
- Must work well as part of a team but also able to work on own initiative.
- To be able to prioritise and manage workloads
Skills
Essential
- To have keyboard skills
- To demonstrate a good telephone manner
- To demonstrate excellent communication skills with all disciplines of staff
- Good organisational skills
- To be able to prioritise and manage workloads.
- Ability to learn quickly and adapt to change in circumstances
Knowledge
Essential
- Knowledge of general office systems and protocols in a customer related environment
- Ability to follow guidelines and procedure
Additional
Essential
- Must be able to work flexibly and where appropriate cover annual leave or sickness
- Speak English to an appropriate standard relevant to their role, i.e. with confidence and accuracy, using correct sentence structures and vocabulary, and without hesitation.
Person Specification
Qualifications
Essential
- Educated to GCSE including Maths and English or equivalent experience
Experience
Essential
- To be able to work with frequent interruptions in a busy environment
- To work efficiently to targets and deadlines.
- Must work well as part of a team but also able to work on own initiative.
- To be able to prioritise and manage workloads
Skills
Essential
- To have keyboard skills
- To demonstrate a good telephone manner
- To demonstrate excellent communication skills with all disciplines of staff
- Good organisational skills
- To be able to prioritise and manage workloads.
- Ability to learn quickly and adapt to change in circumstances
Knowledge
Essential
- Knowledge of general office systems and protocols in a customer related environment
- Ability to follow guidelines and procedure
Additional
Essential
- Must be able to work flexibly and where appropriate cover annual leave or sickness
- Speak English to an appropriate standard relevant to their role, i.e. with confidence and accuracy, using correct sentence structures and vocabulary, and without hesitation.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
