Ward Clerk - SDEC

Job description

Job responsibilities

Provides effective verbal, written and electronic communications by receiving and passing on clear messages and seeking assistance when required.

Provide a high level of Patient Administration System assistance to clinic, including attending, coding of outcomes and disposals, data collection, checking the NHS central spine GP system.

Answer telephones and relay messages and enquires in a timely manner e.g. to other depts, nurses, doctors and patients.

Acts as first point of contact for the person in charge dealing appropriately with all communications and tasks allocated, including sensitive issues.

Work closely with and support the Co-ordinator.

Liaises with patients, relatives and visitors on the department providing directions and information as required. Also obtaining the appropriate support when needed form the multi-disciplinary team.

Maintain and photocopy records, prepare forms and make appointments as requested. This may include organising transport arrangements, ensuring that information give is accurate and up to date.

Ensure patients pathway is printed and available for nursing/medical staff.

Using Onbase Scan all pathways for admission.

Ensure name beds are printed out for all patients.

Uses the CSC system effectively inputting data, checking the recorded personal demographic details are correct. Updating demographic details as needed.

Liaising with the multi-disciplinary team and assisting in chasing up procedures. Requesting and obtaining investigation reports and informing the relevant staff member the results are available.

Receives and processes mail and specimens, delivering to the correct ward/department.

Carrying out errands between departments.

Maintaining stationery and stock levels. This would include ordering, receiving and checking deliveries are accurate and reporting any discrepancies.

Maintain the tidiness of the nurses station ensuring adequate stock is at hand that may be required by the multi-disciplinary team.

Establish and maintain an effective filing system.

Person Specification

Qualifications

Essential

• Basic numeracy & literacy qualifications (or equivalent experience)

Desirable

• Other IT qualification.

Experience

Essential

• Experience in working in an administrative role. Experience of inputting data and obtaining reports from the software. Experience of working in a busy office environment.

Desirable

• Experience of working within the NHS or Social Services. Knowledge of NHS (

skills

Essential

• Good organisational skills Computer literate Good written and verbal communication skills. Ability to relate to people of all levels both internally and externally with tact and diplomacy. Ability to organise work, to work as part of a team or unsupervised, adapting to changing priorities Ability to handle enquiries appropriately and use initiative to solve problems as delegated.

Desirable

• Evidence of self-development. Minute taking Draft letters / e-mails

Knowledge

Essential

• Good knowledge of Microsoft packages especially Word, Excel and MS Teams

Desirable

• and more

Additional

Essential

• Flexible and positive approach to work
• Speak English to an appropriate standard relevant to their role, i.e. with confidence and accuracy, using correct sentence structures and vocabulary, and without hesitation

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Wrightington Wigan & Leigh Teaching Hospitals NHS Foundation Trust

Address

Royal Albert Edward Infimaru

Wigan Lane

Wigan

WN1 2NN

Employer's website

http://www.wwl.nhs.uk/ (Opens in a new tab)