Job summary
Provide an efficient Pension service to all Trust and client employees.
Provide information and guidance to staff in connection with the NHS Pension Scheme, the alternative National Employment Savings Trust (NEST) or another workplace pension scheme.
Working as part of a team to undertake the preparation, calculation and updating of NHS Pension, NEST or other workplace pension scheme records and payments via ESR and POL in accordance with the pension scheme regulations, the Pension Regulator legislation, Trust's SFI's, internal procedures and statutory obligations.
Main duties of the job
Maintain knowledge and understanding of National and local terms and conditions of service in relation to pensionable pay, escalating any areas requiring clarification as required.
Process pension contributions correctly in accordance with required timescales and guidance procedures.
Maintain pension records for payment and deductions.
Provide advice and guidance on the correct completion of pension documentation when appropriate.
Process all retirement benefits which may include age, early retirement, ill health, injury, redundancy, death benefits etc.
Process complex manual calculations when appropriate.
Calculate Mutually Agreed Resignation Scheme (MARS) entitlement payments in accordance with National Framework and local policies.
Process pensions opt out and refund forms accurately and within the published timescales.
Process the monthly/weekly Auto Enrolment as required in line with agreed procedures.
About us
Wrightington, Wigan and Leigh Teaching Hospitals NHS Foundation Trust are the proud providers of acute hospital and community services to the people of the Wigan Borough and surrounding areas. At WWL, we value our staff believing that 'happy staff, makes for happy patients'. We have a recognised track record in staff engagement and living our values.
WWL are committed to placing the patient at the heart of everything we do, and in the provision of safe, effective care that acknowledges and ensures dignity. With this in mind we are seeking to recruit people who share our values and beliefs.
At WWL we value the benefits a rich and diverse workforce brings to our community and therefore welcome applications from all sections of society.
Job description
Job responsibilities
Provide information to the Pensions Team Leader, when required to support and ensure the reconciliation of pension records. Ensure queries and requests for information received by employees, internal and external stakeholders in relation to pensions are dealt with in a prompt manner and fully resolved, escalating for advice when appropriate. Ensure all documentation is filed in accordance with agreed procedures and available for resolving future queries or for audit purposes. Maintain understanding of statutory regulations in relation to pensions. Provide information, excluding financial advice, to employees on all matters relating to their pension contributions and the NHS Pension Schemes, accurately in a prompt and courteous manner. Provide support with pension presentations and awareness sessions to support an increase in employees pension knowledge and understanding. Identify and report any areas of improvement along with making suggestions and ideas for further consideration
Job description
Job responsibilities
Provide information to the Pensions Team Leader, when required to support and ensure the reconciliation of pension records. Ensure queries and requests for information received by employees, internal and external stakeholders in relation to pensions are dealt with in a prompt manner and fully resolved, escalating for advice when appropriate. Ensure all documentation is filed in accordance with agreed procedures and available for resolving future queries or for audit purposes. Maintain understanding of statutory regulations in relation to pensions. Provide information, excluding financial advice, to employees on all matters relating to their pension contributions and the NHS Pension Schemes, accurately in a prompt and courteous manner. Provide support with pension presentations and awareness sessions to support an increase in employees pension knowledge and understanding. Identify and report any areas of improvement along with making suggestions and ideas for further consideration
Person Specification
Qualifications
Essential
- 5 GCSE's grades A-C including Maths and English or equivalent level experience
- NVQ Level 4, Certificate in Payroll Management or equivalent level of experience
Desirable
- CIPP Level 3 or equivalent level of experience
- Qualification in Public Sector Pensions Admin
Experience
Essential
- Minimum of 1 Year working with NHS Pension Schemes
- Electronic Staff Record (ESR) Experience
- Pensions Online (POL) Experience
- Customer service environment experience
Desirable
- Knowledge of NEST Policy & Procedures
- NHS Payroll Experience
Skills
Essential
- Ability to Produce Pension Calculations
- Provide advice and guidance on pension legislation and processes
- Accurate data entry
- Analytical ability to resolve queries
- Produce pension data reports
- Customer service focussed
- Prioritise own workload to ensure deadlines are achieved
- Ability to present and explain complex information to employees at all levels
- Word, Excel, Outlook, and Access
- Maintain confidentiality
Desirable
- Ability to handle difficult and emotional situations
Knowledge
Essential
- Auto Enrolment Knowledge and Experience
- GDPR
- Workplace pension regulations
- NHS Terms and Conditions of Service
- Pension processes and procedures
- HMRC pension legislation
Additional
Essential
- Able to work on own initiative and an effective team player
- Diplomatic, empathetic, and tactful
- Flexible attitude to work
Desirable
- Creative and innovative
- Continuous improvement attitude
Person Specification
Qualifications
Essential
- 5 GCSE's grades A-C including Maths and English or equivalent level experience
- NVQ Level 4, Certificate in Payroll Management or equivalent level of experience
Desirable
- CIPP Level 3 or equivalent level of experience
- Qualification in Public Sector Pensions Admin
Experience
Essential
- Minimum of 1 Year working with NHS Pension Schemes
- Electronic Staff Record (ESR) Experience
- Pensions Online (POL) Experience
- Customer service environment experience
Desirable
- Knowledge of NEST Policy & Procedures
- NHS Payroll Experience
Skills
Essential
- Ability to Produce Pension Calculations
- Provide advice and guidance on pension legislation and processes
- Accurate data entry
- Analytical ability to resolve queries
- Produce pension data reports
- Customer service focussed
- Prioritise own workload to ensure deadlines are achieved
- Ability to present and explain complex information to employees at all levels
- Word, Excel, Outlook, and Access
- Maintain confidentiality
Desirable
- Ability to handle difficult and emotional situations
Knowledge
Essential
- Auto Enrolment Knowledge and Experience
- GDPR
- Workplace pension regulations
- NHS Terms and Conditions of Service
- Pension processes and procedures
- HMRC pension legislation
Additional
Essential
- Able to work on own initiative and an effective team player
- Diplomatic, empathetic, and tactful
- Flexible attitude to work
Desirable
- Creative and innovative
- Continuous improvement attitude
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
