Job summary
The Health Care Operations Department are looking to recruit a part time Data Input Validation Clerk within the Data Team based at Leigh Infirmary, working 18.75hrs per week.
It is essential that you possess experience of Patient Centre (CSC system) and a proven record of high level data entry accuracy. It is also desirable that you have a good level of knowledge and understanding of 18 weeks principles including RTT measurement.
Please note, shortlisting is based on the person specification, therefore, when completing your supporting statement, please refer to the person spec, demonstrating in your application how you match all points, providing examples of experience, understanding and transferable skills.
Main duties of the job
We require a motivated, enthusiastic individual who possess excellent interpersonal and communication skills with an ability to work effectively within a team.
It is important that you have has first class customer service skills along with a professional telephone manner and an ability to communicate effectively at all levels.
You must also have knowledge of general office systems and protocols in a customer related environment.
It is necessary to be flexible and able to adapt quickly to change and altering work patterns. Will be covering various admin and clerical duties in line with service demands. Must be educated to GSCE level or equivalent.
About us
Wrightington, Wigan and Leigh Teaching Hospitals NHS Foundation Trust are the proud providers of acute hospital and community services to the people of the Wigan Borough and surrounding areas. At WWL, we value our staff believing that 'happy staff, makes for happy patients'. We have a recognised track record in staff engagement, and living our values.
WWL are committed to placing the patient at the heart of everything we do, and in the provision of safe, effective care that acknowledges and ensures dignity. With this in mind we are seeking to recruit people who share our values and beliefs.
At WWL we value the benefits a rich and diverse workforce brings to our community and therefore welcome applications from all sections of society.
Job description
Job responsibilities
The main duties of this role are
Be responsible for collecting and inputting high quality, accurate data using the appropriate systems.
To ensure accurate and timely data collection and recording to maximise Trust income.
Ensure that data already held on the Patient Centre system is accurate, up to date and fit for purpose, applying adjustment to patient pathways where appropriate in line with policy, responding to and undertaking any outcomes of validation and data quality checks.
Display a professional attitude at all times when dealing with the general public and colleagues alike whilst using effective communication skills to influence the out come in issues causing concern.
Assist Trust employees with any queries concerning data recorded.
Maintain databases, filing systems in a timely and accurate manner, ensuring that other team members are able to locate documents /information in your absence.
To apply Trust and National policies and procedures in order to achieve internal and external targets and deadlines
To be responsible for the quality and accuracy of all data input of both written and electronic information that they are recording.
To resolve queries and redirect enquiries by utilising the knowledge and implementation of the 'Booking Methodology' and 'Waiting Time' targets
To undertake general clerical tasks as appropriate e.g. filing, photocopying
Responsible for the reporting of any incidents / accidents to the supervisor and participating in the investigation by completing necessary documentation and any relevant follow up processes.
Maintain flexible working arrangements and provide cross cover in times of sickness and absence of colleagues in order to facilitate the continuity of the service and to meet reporting deadline
Demonstrate effective communication using the spoken and written word to influence the outcome
Receive and process all messages in accordance with instructions
Utilise the Trust's IT resources appropriately in line with the policies and procedures
Maintain accurate, timely and legible written and electronic records
Job description
Job responsibilities
The main duties of this role are
Be responsible for collecting and inputting high quality, accurate data using the appropriate systems.
To ensure accurate and timely data collection and recording to maximise Trust income.
Ensure that data already held on the Patient Centre system is accurate, up to date and fit for purpose, applying adjustment to patient pathways where appropriate in line with policy, responding to and undertaking any outcomes of validation and data quality checks.
Display a professional attitude at all times when dealing with the general public and colleagues alike whilst using effective communication skills to influence the out come in issues causing concern.
Assist Trust employees with any queries concerning data recorded.
Maintain databases, filing systems in a timely and accurate manner, ensuring that other team members are able to locate documents /information in your absence.
To apply Trust and National policies and procedures in order to achieve internal and external targets and deadlines
To be responsible for the quality and accuracy of all data input of both written and electronic information that they are recording.
To resolve queries and redirect enquiries by utilising the knowledge and implementation of the 'Booking Methodology' and 'Waiting Time' targets
To undertake general clerical tasks as appropriate e.g. filing, photocopying
Responsible for the reporting of any incidents / accidents to the supervisor and participating in the investigation by completing necessary documentation and any relevant follow up processes.
Maintain flexible working arrangements and provide cross cover in times of sickness and absence of colleagues in order to facilitate the continuity of the service and to meet reporting deadline
Demonstrate effective communication using the spoken and written word to influence the outcome
Receive and process all messages in accordance with instructions
Utilise the Trust's IT resources appropriately in line with the policies and procedures
Maintain accurate, timely and legible written and electronic records
Person Specification
Qualifications
Essential
- oEducated to GCSE (or equivalent) or demonstrate equivalent level of experience
Desirable
- oTo hold NVQ 2 clerical qualification or equivalent
- oECDL or equivalent IT qualification
Experience
Essential
- oExperience of Patient Centre (CSC system)
- oExperience of working in a busy, pressurised customer focused environment dealing with frequent interruptions
- oRecent work experience with an administration / office setting
- oExperience of using IT systems in the workplace
Desirable
- oRecent work experience within a healthcare administration setting
Skills
Essential
- oAble to demonstrate keyboard skills with high level of data entry accuracy
- oTo demonstrate a good telephone manner
- oMust work well as part of a team but also able to work on own initiative
- oTo demonstrate excellent communication skills with all disciplines of staff
- oGood organisational skills
- oTo work efficiently to targets and deadlines and able to prioritise and manage workloads
- oAbility to learn quickly and adapt to change in circumstances
Desirable
- oTo deliver high level of customer service using electronic, telephone and other channels of communication
Knowledge
Essential
- oKnowledge of general office systems and protocols in a customer related environment
- oAbility to follow guidelines and procedure
- oKnowledge of IT systems and packages within the workplace
- oGood understanding of customer care practices and procedures
Desirable
- oAwareness of the 'Data Protection Act'
- oGood level of knowledge and understanding of 18 weeks principles including RTT measurement
Additional
Essential
- oGood attendance record
- oMust be able to work flexibly and where appropriate cover annual leave or sickness.
- oSpeak English to an appropriate standard relevant to their role, i.e. with confidence and accuracy, using correct sentence structures and vocabulary, and without hesitation
Person Specification
Qualifications
Essential
- oEducated to GCSE (or equivalent) or demonstrate equivalent level of experience
Desirable
- oTo hold NVQ 2 clerical qualification or equivalent
- oECDL or equivalent IT qualification
Experience
Essential
- oExperience of Patient Centre (CSC system)
- oExperience of working in a busy, pressurised customer focused environment dealing with frequent interruptions
- oRecent work experience with an administration / office setting
- oExperience of using IT systems in the workplace
Desirable
- oRecent work experience within a healthcare administration setting
Skills
Essential
- oAble to demonstrate keyboard skills with high level of data entry accuracy
- oTo demonstrate a good telephone manner
- oMust work well as part of a team but also able to work on own initiative
- oTo demonstrate excellent communication skills with all disciplines of staff
- oGood organisational skills
- oTo work efficiently to targets and deadlines and able to prioritise and manage workloads
- oAbility to learn quickly and adapt to change in circumstances
Desirable
- oTo deliver high level of customer service using electronic, telephone and other channels of communication
Knowledge
Essential
- oKnowledge of general office systems and protocols in a customer related environment
- oAbility to follow guidelines and procedure
- oKnowledge of IT systems and packages within the workplace
- oGood understanding of customer care practices and procedures
Desirable
- oAwareness of the 'Data Protection Act'
- oGood level of knowledge and understanding of 18 weeks principles including RTT measurement
Additional
Essential
- oGood attendance record
- oMust be able to work flexibly and where appropriate cover annual leave or sickness.
- oSpeak English to an appropriate standard relevant to their role, i.e. with confidence and accuracy, using correct sentence structures and vocabulary, and without hesitation
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
