IT Operations Assistant

Job description

Job responsibilities

Account administration duties such as the creation of Trust network user accounts and E-Mail accounts including security permissions, access rights, testing and maintenance of such accounts.

Works with others, including user representatives, managers and system suppliers to plan, schedule and supervise operational procedures to systems/services.

Carries out the full range of defined tasks associated with operating and controlling the installed hardware and software. This may involve the use of multiple hardware and software platforms

Installs Windows based backup solutions to various systems as required as well as configuring the software solution and initial testing of restore procedures

Good knowledge of MS Teams

Responds to enquiries by users, specialists or suppliers and can deal effectively with a broad range of problems of moderate complexity, only escalating those which need specialist or management attention

Identifies types of media when they are required and manages the movement of media from storage locations. Loads onto appropriate devices and enters necessary commands to enable media to be used by the system

Ensures that all appropriate systems/services are backed up to an agreed schedule with management and that documentation for all backup and restore procedures are fully up to date.

Carries out required monitoring, logging and reporting tasks, acting on known or moderately complex problems and advising supervisor or other IT specialist when management or specialist attention is required.

Accepts data, media, consumables and other items required for the processing of work and takes responsibility for the movement, storage and dispatch of such items as are required, and for other routine functions associated with data management.

System administration of file server as directed by senior members of the section

Person Specification

Experience

Essential

• 3 years experience in an IT Related Role

Desirable

• 5 Years Experience in an IT Related Role
• NHS Experience within IT

Qualifications

Essential

• Educated to A' Level or HND in an IT related subject Relevant Specialist Courses
• Relevant Specialist Courses

Desirable

• Educated to A' Level or HND in an IT related subject
• Relevant Specialist Courses
• ITIL - Foundation Level

Skills

Essential

• Written Expression - Communicating effectively in writing.
• Initiative - Being proactive, taking action and anticipating opportunities.
• Planning & Organisation - Needs to be able to plan work routines on a daily basis.
• Good interpersonal skills; must be able to communicate to a good standard, both verbally and in writing.
• Analytical skills to a good degree

Desirable

• Good interpersonal skills; must be able to communicate to a good standard, both verbally and in writing. Analytical skills to a good to a good degree
• Recent IT operational experience within WWL

knowledge

Essential

• Good working knowledge of Microsoft operating systems
• Knowledge of Microsoft Exchange
• Microsoft Teams and azure portal
• In-depth Working knowledge of Backup and Restore procedures
• Software installation techniques and processes
• Knowledge of IBM, Compaq and Dell server hardware architecture
• Knowledge of infrastructure software including Active Directory and AD Management Software
• Knowledge of operational software packages including Microsoft Operations Manager and Microsoft Systems Management Server for querying and reporting.

Desirable

• degree Knowledge Good working knowledge of Microsoft operating systems Knowledge of Microsoft Exchange Microsoft Teams and azure portal In-depth Working knowledge of Backup and Restore procedures Software installation techniques and processes Knowledge of differing backup software solutions such as NetApps Snapshot/Snapvault technology, NetApps SnapManager, Single Mailbox Restore, Backup Exec, NetVault, CommVault etc along with a number of UNIX backup scripting.
• Good working knowledge of Microsoft Teams and Azure
• Knowledge of Rubrik backup solutions
• Knowledge of capacity and availability management

Additional

Essential

• Speak English to an appropriate standard relevant to their role, i.e. with confidence and accuracy, using correct sentence structures and vocabulary, and without hesitation.
• Flexible and proactive approach to all duties

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Wrightington Wigan & Leigh Teaching Hospitals NHS Foundation Trust

Address

Leigh Infirmary

The Avenue

Leigh

WN7 1HS

Employer's website

http://www.wwl.nhs.uk/ (Opens in a new tab)