Discharge Co-ordinator (TOCH)

Job description

Job responsibilities

Key results from the job holder

• Understanding of Discharge to Assess Process, Discharge Planning and Continuing Health Care.
• NVQ 3 in Health and Social Care or equivalent experience
• Demonstrable experience delivering direct care

Planning and Organisational Duties

The post holder will participate in, and influence, care delivery by:

• Daily consultation with Team lead / Huddles
• Daily e-mails to community providers regarding community beds
• Make timely/appropriate referrals to community services e.g. Falls Team / Therapy Team/ Matrons
• To prioritise own workload
• Follow-up requests for investigations/assessments, results etc.
• Liaise with ADT / Ward staff re: transport home on discharge
• To maintain data collection system for audit purposes
• Ensure Tracker / HIS updated with accurate discharge predictions

Communications and Key Working Relationships

• To communicate effectively with members of the Multidisciplinary Team, patients, their relatives and outside agencies / community providers as required.
• To communicate with tact and diplomacy when dealing with patients and their families and to have empathy when dealing with any adverse situations that may arise.
• To Liaise with ADT / Ward staff / Out of Borough Hospitals regarding discharge plans.
• To provide a good standard of written, verbal and electronic communication skills.

Responsibility for Patient/Service User Related Tasks/Duties

• Identify potential needs of patient / client with regard to discharge planning.
• Report any adverse or untoward incidents in the appropriate manner inkling Datix.
• Undertake tasks determined via service, working to ensure timely effective patient care

Responsibility for Health & Safety

Compliance with the Health & Safety at Work Act 1974 the post holder is required to fulfil a proactive role towards the management of risk in all of their actions. This entails the risk assessment of all situations, the taking of appropriate actions and reporting of all incidents, near misses and hazards, and a statutory duty of care for their own personal safety and that of others who may be affected by their acts or omissions.

Responsibility for Teaching

The post holder will promote life-long learning through the use of appropriate coaching, teaching and assessment in practice by:

• Awareness of patient information systems e.g. HIS, EPR, PAS.
• Report condition, progress any clinical problems encountered to nurse or doctor responsible for patient.
• Report any discharge problems to the Complex Discharge Lead
• Ensure all relevant documentation is completed in an accurate and timely manner

Work Circumstances

Service hours are 7 days between 0800-1800.

Person Specification

Qualifications

Essential

• Evidence of basic level qualifications in both Maths and English
• NVQ level 3 Health and Social Care or equivalent experience

Experience

Essential

• Experience working with hospital discharge planning
• Previous experience in completing patient documentation
• NHS experience

Desirable

• Experience of working in a busy environment
• Experience of working independently and in teams
• Experience of working in an acute Hospital setting
• Evidence of working on own initiative

Skills

Essential

• Good communication and interpersonal skills
• Evidence of competence delivery
• Basic computer skills

Desirable

• Ability to utilise HIS

Knowledge

Essential

• Knowledge of individual patient care delivery
• Good knowledge of social care / community services
• Knowledge of the Care Act 2014

Desirable

• Knowledge of the Discharge to assess process
• An understanding of Transfer of Care Hub (TOCH)

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Employer details

Employer name

Wrightington Wigan & Leigh Teaching Hospitals NHS Foundation Trust

Address

Life Centre South lower ground floor

College Avenue

Wigan

WN1 1NJ

Employer's website

http://www.wwl.nhs.uk/ (Opens in a new tab)