Job summary
The post holder will work with a great supportive, high performing, multidisciplinary team. The post holder will support specialist clinicians, patients their families and carers, in providing excellent care.
Your role as a Healthcare Support Worker is to support our Nursing teams deliver the best care possible to our patients and contribute to the smooth running of our wards and departments.
You must have an NVQ Level 2/3 in Health and Social Care and evidence of Maths and English.
Evidence of qualifications will be requested at interview and during onboarding checks.
Main duties of the job
The post holder will be responsible for assisting in all clinical areas of Dermatology, including theatre.
Collaborating with clinical specialist dealing with therapeutic and diagnostic treatments.
To communicate with patients, families and carers whilst providing support and advise.
To develop skills, knowledge and competencies relevant to Dermatology.
About us
Choose Well - Choose WWL
Wrightington, Wigan and Leigh Teaching Hospitals, NHS Foundation Trust are the proud providers of acute hospital and community services to the people of the Wigan Borough and surrounding areas. At WWL, we value our staff believing that 'happy staff, makes for happy patients'. We have a recognised track record in staff engagement, and living our values 'the WWL Way'.
WWL are committed to placing the patient at the heart of everything we do, and in the provision of safe, effective care that acknowledges and ensures dignity. With this in mind we are seeking to recruit people who share our values and beliefs.
On-Call
Please note that senior positions (AFC band 8A or above) may be expected to participate in an on-call rota, if the role is predominantly operational.
Job description
Job responsibilities
Display a professional attitude at all times when dealing with the general public and colleagues alike whilst using effective communication skills to influence the outcome in issues causing concern.
To support and assist team members across sites where there are staff shortages, whilst working as part of one multidisciplinary team
Deal with enquiries from patients, GPs and other disciplines of staff.
Liaise with the clinical staff to ensure the delivery of a seamless service for patients attending outpatient appointments.
Promote and develop good communication links with all disciplines of staff involved in the booking process both internal and external to the Trust.
Job description
Job responsibilities
Display a professional attitude at all times when dealing with the general public and colleagues alike whilst using effective communication skills to influence the outcome in issues causing concern.
To support and assist team members across sites where there are staff shortages, whilst working as part of one multidisciplinary team
Deal with enquiries from patients, GPs and other disciplines of staff.
Liaise with the clinical staff to ensure the delivery of a seamless service for patients attending outpatient appointments.
Promote and develop good communication links with all disciplines of staff involved in the booking process both internal and external to the Trust.
Person Specification
Qualifications
Essential
- Educated to GCSE Maths and English (or equivalent).
- NVQ level 2/3 in health and social care
Experience
Essential
- Experience of working in a busy, pressurised environment.
- Experience of working within a team
Desirable
- Working in an outpatient setting.
Skills
Essential
- Effective level of numeracy and literacy skills
- Effective communication skills - written and verbal
- Proven ability to remain calm under pressure
- Proven ability to demonstrate compassion/empathy/help others
- Effective team player
- Demonstrable ability to follow instructions
- Effective customer service skills
- Ability to deal with people from all backgrounds
- Proven ability to be flexible in your approach
Knowledge
Essential
- Understanding of patient confidentiality.
Desirable
- Knowledge of hospital IT systems.
Additional
Essential
- Good attendance record.
- Speak English to an appropriate standard relevant to their role, i.e. with confidence and accuracy, using correct sentence structures and vocabulary, and without hesitation.
Person Specification
Qualifications
Essential
- Educated to GCSE Maths and English (or equivalent).
- NVQ level 2/3 in health and social care
Experience
Essential
- Experience of working in a busy, pressurised environment.
- Experience of working within a team
Desirable
- Working in an outpatient setting.
Skills
Essential
- Effective level of numeracy and literacy skills
- Effective communication skills - written and verbal
- Proven ability to remain calm under pressure
- Proven ability to demonstrate compassion/empathy/help others
- Effective team player
- Demonstrable ability to follow instructions
- Effective customer service skills
- Ability to deal with people from all backgrounds
- Proven ability to be flexible in your approach
Knowledge
Essential
- Understanding of patient confidentiality.
Desirable
- Knowledge of hospital IT systems.
Additional
Essential
- Good attendance record.
- Speak English to an appropriate standard relevant to their role, i.e. with confidence and accuracy, using correct sentence structures and vocabulary, and without hesitation.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
Wrightington Wigan & Leigh Teaching Hospitals NHS Foundation Trust
Address
Dermatology. Prosser White Centre.
Leigh Infirmary. The Avenue.
Gt Manchester
WN7 1HS
Employer's website
http://www.wwl.nhs.uk/ (Opens in a new tab)
