Job summary
The post holder will provide administration and comprehensive support to the Resuscitation officers. Being the first point of contact for the department the post holder will be required to have excellent interpersonal and communication skills to effectively deal with a diverse range of people in a sensitive and confidential manner. The post holder will be a confident individual who is able to use their own initiative to manage competing and conflicting demands.
The post will initially be based on Wigan Lane, Wigan, with a scheduled move to Leigh on 05 July 2024.
Main duties of the job
- The post holder will provide administrative and secretarial support to the Resuscitation Service.
- To handle all incoming telephone calls, mail and emails taking appropriate action where necessary, ensuring outgoing mail is dispatched timely.
- To undertake the typing and distribution of general correspondence such as letters, memos, reports, email and policies as required.
- Arrange venues and produce agendas, distribute and take minutes; initiate action for meetings as appropriate.
- Will be the first line of contact with other agencies and Trust Staff as and when necessary, to organise training.
- Communicate/liaise with in/external faculty and candidates, for the Resuscitation Council UK (RCUK) accredited ALS, eILS and ePILS courses.
- Liaise directly with RCUK and Advanced Life Support Group (ALSG) to register the Trust courses and facilitate the delivery of all RCUK and ALSG accredited courses. This will involve uploading information onto external host sites and utilising different learning management systems.
- Provide the necessary administration support to run the courses.
- Answer telephone queries and provide information regarding resuscitation Services training sessions.
- Photocopying as requested/required.
- Update and maintain the department's intranet site.
- Input and maintain accurate training records, liaising closely with colleagues in the Learning and development Team using the Trust WWL Learning Hub.
About us
Wrightington, Wigan and Leigh Teaching Hospitals NHS Foundation Trust are the proud providers of acute hospital and community services to the people of the Wigan Borough and surrounding areas. At WWL, we value our staff believing that 'happy staff, makes for happy patients'. We have a recognised track record in staff engagement, and living our values 'the WWL Way'.
WWL are committed to placing the patient at the heart of everything we do, and in the provision of safe, effective care that acknowledges and ensures dignity. With this in mind we are seeking to recruit people who share our values and beliefs.
At WWL we value the benefits a rich and diverse workforce brings to our community and therefore welcome applications from all sections of society.
Job description
Job responsibilities
- The post holder will provide administrative and secretarial support to the Resuscitation Service.
- To handle all incoming telephone calls, mail and emails taking appropriate action where necessary, ensuring outgoing mail is dispatched timely.
- To undertake the typing and distribution of general correspondence such as letters, memos, reports, email and policies as required.
- Arrange venues and produce agendas, distribute and take minutes; initiate action for meetings as appropriate.
- Will be the first line of contact with other agencies and Trust Staff as and when necessary, to organise training.
- Communicate/liaise with in/external faculty and candidates, for the Resuscitation Council UK (RCUK) accredited ALS, eILS and ePILS courses.
- Liaise directly with RCUK and Advanced Life Support Group (ALSG) to register the Trust courses and facilitate the delivery of all RCUK and ALSG accredited courses. This will involve uploading information onto external host sites and utilising different learning management systems.
- Provide the necessary administration support to run the courses.
- Answer telephone queries and provide information regarding resuscitation Services training sessions.
- Photocopying as requested/required.
- Update and maintain the departments intranet site.
- Input and maintain accurate training records, liaising closely with colleagues in the Learning and development Team using the Trust WWL Learning Hub.
Job description
Job responsibilities
- The post holder will provide administrative and secretarial support to the Resuscitation Service.
- To handle all incoming telephone calls, mail and emails taking appropriate action where necessary, ensuring outgoing mail is dispatched timely.
- To undertake the typing and distribution of general correspondence such as letters, memos, reports, email and policies as required.
- Arrange venues and produce agendas, distribute and take minutes; initiate action for meetings as appropriate.
- Will be the first line of contact with other agencies and Trust Staff as and when necessary, to organise training.
- Communicate/liaise with in/external faculty and candidates, for the Resuscitation Council UK (RCUK) accredited ALS, eILS and ePILS courses.
- Liaise directly with RCUK and Advanced Life Support Group (ALSG) to register the Trust courses and facilitate the delivery of all RCUK and ALSG accredited courses. This will involve uploading information onto external host sites and utilising different learning management systems.
- Provide the necessary administration support to run the courses.
- Answer telephone queries and provide information regarding resuscitation Services training sessions.
- Photocopying as requested/required.
- Update and maintain the departments intranet site.
- Input and maintain accurate training records, liaising closely with colleagues in the Learning and development Team using the Trust WWL Learning Hub.
Person Specification
Qualifications
Essential
- Good standard of education including 5 GCSE's or equivalent qualification
- ECDL or equivalent qualification/experience
Experience
Essential
- Experience of working in an office environment
- Demonstrable experience of using Word and Excel spreadsheets
- Experience of dealing with people and sensitive or confidential information
- Experience of successfully working within tight time frames and to deadlines
Desirable
- Comfortable working in a busy office environment with multiple sensory demands
Skills
Essential
- Conversant with Microsoft Office
- Conversant with Excel Spreadsheets
- Confidence in liaising with people and effective use of communication.
- Minute taking and production of minutes
- Being able to adapt to changing priorities of work.
Desirable
- Knowledge of the Trust Learning Hub and access to the dashboard
- Experienced in the use of Oracle and NHS supplies
Knowledge
Essential
- Knowledge of different filing systems i.e. paper and electronic
- Knowledge of office Health and Safety
- Basic understanding of the National Health Service
Additional
Essential
- Motivated and proactive
- Able to travel to other sites, if required
- Speak English to an appropriate standard relevant to their role
Person Specification
Qualifications
Essential
- Good standard of education including 5 GCSE's or equivalent qualification
- ECDL or equivalent qualification/experience
Experience
Essential
- Experience of working in an office environment
- Demonstrable experience of using Word and Excel spreadsheets
- Experience of dealing with people and sensitive or confidential information
- Experience of successfully working within tight time frames and to deadlines
Desirable
- Comfortable working in a busy office environment with multiple sensory demands
Skills
Essential
- Conversant with Microsoft Office
- Conversant with Excel Spreadsheets
- Confidence in liaising with people and effective use of communication.
- Minute taking and production of minutes
- Being able to adapt to changing priorities of work.
Desirable
- Knowledge of the Trust Learning Hub and access to the dashboard
- Experienced in the use of Oracle and NHS supplies
Knowledge
Essential
- Knowledge of different filing systems i.e. paper and electronic
- Knowledge of office Health and Safety
- Basic understanding of the National Health Service
Additional
Essential
- Motivated and proactive
- Able to travel to other sites, if required
- Speak English to an appropriate standard relevant to their role
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
