Job summary
I am looking to recruit an enthusiastic, dynamic autonomous Associate Chief Nurse. Working with two other Associate Chief Nurse(s) the postholder will have an exciting patient centred focused portfolio covering Harm Free Care, Quality and Patient experience. Reporting into me via my Deputy Chief Nurse team this post is ideal for those candidates aspiring to be a Deputy Chief Nurse/Deputy Director Nursing, or an Operational Nurse Leader wanting a corporate nursing role. Collaborative working with our Divisional Director of Nursing and Midwifery, Chief AHP and Senior Nursing, Midwifery and AHP Team is an essential part of this role. You will utilise your skills to lead change & innovation through others whilst being a support to Divisional leaders to improve and eliminate patient harm through a harm free care transformation programme.
This role both leads and coordinates our ASPIRE Ward accreditation programme.
It is an exciting time to join the Nursing, Midwifery and AHP leadership team here at WWL, and being new in the organisation I can vouch for the welcome, induction and support you will get when you join us.
Looking for a senior nurse leader who can take our Harm Free Care, Quality and Patient experience Agenda to the next level with the aspiration of making us a flagship provider with an outstanding reputation in GM and beyond. Our NMALT team have the aspiration to go from good to outstanding and so this role is a key role in our senior team to make that happen.
Main duties of the job
- Development, implementation, and oversight of the delivery of the Trust Patient Experience, Involvement and Engagement Strategy
- Lead on the Trust Wide Accreditation Process to assist in the CQC journey to Outstanding including the development of metrics to promote excellence and improvement across Maternity, Community Services, ED, Outpatients and Theatres
- Develop and oversee the management of the accreditation process across all sites and clinical areas within the Trust
- Develop, lead, and manage local strategies and action plans that are inclusive and are representative of the local communities.
- Establishing and work with user and carer-led organisational networks to foster partnership working with community groups and voluntary organisations.
- Lead on supporting the Trust in the delivery of patient led service redesign via patient engagement and lived patient experience in order to drive improvement
- Support clinical divisions with the development of quality improvement plans that provide assurance of embedded change across the Trust
About us
Wrightington, Wigan and Leigh Teaching Hospitals NHS Foundation Trust are the proud providers of acute hospital and community services to the people of the Wigan Borough and surrounding areas. At WWL, we value our staff believing that 'happy staff, makes for happy patients'. We have a recognised track record in staff engagement, and living our values 'the WWL Way'.
WWL are committed to placing the patient at the heart of everything we do, and in the provision of safe, effective care that acknowledges and ensures dignity. With this in mind we are seeking to recruit people who share our values and beliefs.
At WWL we value the benefits a rich and diverse workforce brings to our community and therefore welcome applications from all sections of society.
Job description
Job responsibilities
Strategic
- To design, implement and oversee the delivery of the Trust Patient Experience, Involvement and Engagement Strategy to achieve the Trusts objectives to put the patient at the heart of everything we do.
- To identify, adapt and bring examples of best practice in patient and public engagement from other NHS and non-NHS organisations.
- To align priorities and approach with the WWL Strategy
- To develop, lead and manage local strategies and action plans that are inclusive and are representative of the local communities.
- To play a lead role in establishing and working with user and carer-led organisational networks to foster partnership working with community groups and voluntary
- To lead on the delivery, reporting and development of action plans following national and local survey publications.
- To lead on the transformation of voluntary services within
- To lead on the Patient and Public Engagement Meeting
- To lead on improving the responsiveness to all complaints, and in improvements with demonstrating the Trust values within complaints responses.
- To lead on supporting the Trust in the delivery of patient led service redesign via patient engagement and lived patient experience in order to drive improvement
- To lead on the Trust Wide Accreditation Process to assist in the CQC journey to Outstanding including the development of metrics to promote excellence and improvement across Maternity, Community Services, ED, Outpatients and Theatres
- To develop and oversee the management of the accreditation process across all sites and clinical areas within the Trust
Leadership and Management
- To provide leadership and day to day line management to the PPE and Quality
- To work closely with the Trust Communications Team and oversee all stakeholder engagement, with particular emphasis on patient and public engagement and
- To provide advice and support to clinical divisions to develop a programme of local patient surveys and audits of patients views to inform and shape practice and
- To support Executive Directors, Divisional Management Teams, Senior Managers and Clinicians in the development of robust operational plans, service plans and business cases for investment in their areas with a focus on the patients voice and
- To support clinical divisions with the development of quality improvement plans that provide assurance of embedded change across the Trust
- To represent the Chief Nurse on a range of internal and external events relating to the portfolio
- To develop and present reports based on complex, real-time and national patient experience feedback, and work in close collaboration with the Deputy Chief Nurses to combine this information with nursing metrics.
- To prepare and present assurance papers on behalf of the Chief Nurse for Board and sub-Board Committees
Planning and Organisational Duties
- To promote an operating framework across the Trust that supports compassion, communication, teamwork, respect, professionalism, and inclusion in accordance with the Trust values
- To take a lead on the development and implementation of the audit programme to support the full implementation and embedding of the Perfect Ward across all areas of the Trust
- To take the lead on the review and relaunch of the Trust accreditation programme, providing reports that demonstrate accreditation status and quality improvements from ward to Board
- To work collaboratively with colleagues across health and social care to develop effective multi-agency working and to drive system wide improvements in patient experience and outcomes
- To disseminate the results of national annual patient surveys and ongoing patient/user engagement to a wide variety of managerial, clerical and technical staff by a variety of methods including formal and informal presentations.
- To support the development of SMART action plans and oversee delivery and outcomes of improvement work.
Communications and Key Working Relationships
- Work in close partnership with the Chief Nurse in the delivery of a high-quality patient experience and the development of improvement plans that place patient experience at the heart of what the Trusts activity.
- Work in close liaison with PPE leads across the health economy to ensure the inclusion of patients and the public in service redesign
- Work in close partnership with the clinical divisions in the delivery of the Trust Accreditation Programme and the Perfect Ward
- Deputise for the Chief Nurse/Deputy Chief Nurse as appropriate
- Develop a network of accreditation leads across GM to support sharing and standardisation of practice.
Job description
Job responsibilities
Strategic
- To design, implement and oversee the delivery of the Trust Patient Experience, Involvement and Engagement Strategy to achieve the Trusts objectives to put the patient at the heart of everything we do.
- To identify, adapt and bring examples of best practice in patient and public engagement from other NHS and non-NHS organisations.
- To align priorities and approach with the WWL Strategy
- To develop, lead and manage local strategies and action plans that are inclusive and are representative of the local communities.
- To play a lead role in establishing and working with user and carer-led organisational networks to foster partnership working with community groups and voluntary
- To lead on the delivery, reporting and development of action plans following national and local survey publications.
- To lead on the transformation of voluntary services within
- To lead on the Patient and Public Engagement Meeting
- To lead on improving the responsiveness to all complaints, and in improvements with demonstrating the Trust values within complaints responses.
- To lead on supporting the Trust in the delivery of patient led service redesign via patient engagement and lived patient experience in order to drive improvement
- To lead on the Trust Wide Accreditation Process to assist in the CQC journey to Outstanding including the development of metrics to promote excellence and improvement across Maternity, Community Services, ED, Outpatients and Theatres
- To develop and oversee the management of the accreditation process across all sites and clinical areas within the Trust
Leadership and Management
- To provide leadership and day to day line management to the PPE and Quality
- To work closely with the Trust Communications Team and oversee all stakeholder engagement, with particular emphasis on patient and public engagement and
- To provide advice and support to clinical divisions to develop a programme of local patient surveys and audits of patients views to inform and shape practice and
- To support Executive Directors, Divisional Management Teams, Senior Managers and Clinicians in the development of robust operational plans, service plans and business cases for investment in their areas with a focus on the patients voice and
- To support clinical divisions with the development of quality improvement plans that provide assurance of embedded change across the Trust
- To represent the Chief Nurse on a range of internal and external events relating to the portfolio
- To develop and present reports based on complex, real-time and national patient experience feedback, and work in close collaboration with the Deputy Chief Nurses to combine this information with nursing metrics.
- To prepare and present assurance papers on behalf of the Chief Nurse for Board and sub-Board Committees
Planning and Organisational Duties
- To promote an operating framework across the Trust that supports compassion, communication, teamwork, respect, professionalism, and inclusion in accordance with the Trust values
- To take a lead on the development and implementation of the audit programme to support the full implementation and embedding of the Perfect Ward across all areas of the Trust
- To take the lead on the review and relaunch of the Trust accreditation programme, providing reports that demonstrate accreditation status and quality improvements from ward to Board
- To work collaboratively with colleagues across health and social care to develop effective multi-agency working and to drive system wide improvements in patient experience and outcomes
- To disseminate the results of national annual patient surveys and ongoing patient/user engagement to a wide variety of managerial, clerical and technical staff by a variety of methods including formal and informal presentations.
- To support the development of SMART action plans and oversee delivery and outcomes of improvement work.
Communications and Key Working Relationships
- Work in close partnership with the Chief Nurse in the delivery of a high-quality patient experience and the development of improvement plans that place patient experience at the heart of what the Trusts activity.
- Work in close liaison with PPE leads across the health economy to ensure the inclusion of patients and the public in service redesign
- Work in close partnership with the clinical divisions in the delivery of the Trust Accreditation Programme and the Perfect Ward
- Deputise for the Chief Nurse/Deputy Chief Nurse as appropriate
- Develop a network of accreditation leads across GM to support sharing and standardisation of practice.
Person Specification
Qualifications
Essential
- Registered Healthcare Professional
- Educated to Masters level in a relevant subject or Associate Studies
- Evidence of continued personal and professional development
Exprience
Essential
- Extensive senior management experience NHS and/or private sector healthcare organisations
- Experience of working with senior executives and non- executive teams, senior managers and clinicians
- Experience of research methodologies and techniques to engage with all stakeholders
- Experience of leading organisational/local change based on the needs of the patient/service user
- Experience of working across boundaries and working with multiple stakeholders
Desirable
- Experience of working in primary and social care settings
- Knowledge of the North West and Wigan Borough
Skills
Essential
- The ability to build and o Excellent IT skills motivate Teams that deliver high standards of collaborative working and integrated solutions
- Excellent influencing and negotiating skills
- Extensive skills in writing narrative and data based Board reports
- Skilled in data analysis and interpretation of complex information, statistics and production of accurate reports
Knowledge
Essential
- Clear understanding of complex issues prevailing around national drivers in the health/public sector
- Extensive knowledge of patient experience and public engagement including inclusive working with seldom heard groups
- Knowledge and understanding of quality accreditation processes
- Experience of developing audit programmes to support positive change
Desirable
- Extensive understanding of the legal framework of EDI and the Public Sector Equality Duty to ensure improvements in patient care
Person Specification
Qualifications
Essential
- Registered Healthcare Professional
- Educated to Masters level in a relevant subject or Associate Studies
- Evidence of continued personal and professional development
Exprience
Essential
- Extensive senior management experience NHS and/or private sector healthcare organisations
- Experience of working with senior executives and non- executive teams, senior managers and clinicians
- Experience of research methodologies and techniques to engage with all stakeholders
- Experience of leading organisational/local change based on the needs of the patient/service user
- Experience of working across boundaries and working with multiple stakeholders
Desirable
- Experience of working in primary and social care settings
- Knowledge of the North West and Wigan Borough
Skills
Essential
- The ability to build and o Excellent IT skills motivate Teams that deliver high standards of collaborative working and integrated solutions
- Excellent influencing and negotiating skills
- Extensive skills in writing narrative and data based Board reports
- Skilled in data analysis and interpretation of complex information, statistics and production of accurate reports
Knowledge
Essential
- Clear understanding of complex issues prevailing around national drivers in the health/public sector
- Extensive knowledge of patient experience and public engagement including inclusive working with seldom heard groups
- Knowledge and understanding of quality accreditation processes
- Experience of developing audit programmes to support positive change
Desirable
- Extensive understanding of the legal framework of EDI and the Public Sector Equality Duty to ensure improvements in patient care
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
UK Registration
Applicants must have current UK professional registration. For further information please see
NHS Careers website (opens in a new window).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
UK Registration
Applicants must have current UK professional registration. For further information please see
NHS Careers website (opens in a new window).
Employer details
Employer name
Wrightington Wigan & Leigh Teaching Hospitals NHS Foundation Trust
Address
Royal Albert Edward Infirmary, Trust HQ
Wigan Lane
Wigan
WN1 2NN
Employer's website
http://www.wwl.nhs.uk/ (Opens in a new tab)
