Job summary
We are looking for an enthusiastic, organised individual to join our clerical team over 5 days on a permanent basis (Monday to Friday).
The role involves providing administrative and clerical support to the Musculoskeletal Physiotherapy Service and participating in the organisation and monitoring of the office workload.
This vacancy may close earlier than the specified closing date if a high volume of suitable applications are received.
The role will require you to work across all areas in the Trust which includes those that are designated as positive and asymptomatic and negative COVID wards.
Evidence of qualifications will be requested at interview and during the onboarding process.
Previous applicants need not apply
Main duties of the job
- Duties will include manning reception and dealing with telephone enquiries as well as using the SystmOne, Choose and Book and HIS computer systems to input referrals and manage clinic appointments.
- To provide administrative and clerical support to the physiotherapy service.
- To participate in the organization and monitoring of the office workload
About us
Choose Well - Choose WWL
Wrightington, Wigan and Leigh Teaching Hospitals NHS Foundation Trust are the proud providers of acute hospital and community services to the people of the Wigan Borough and surrounding areas. At WWL, we value our staff believing that 'happy staff, makes for happy patients'. We have a recognised track record in staff engagement, and living our values 'the WWL Way'.
WWL are committed to placing the patient at the heart of everything we do, and in the provision of safe, effective care that acknowledges and ensures dignity. With this in mind we are seeking to recruit people who share our values and beliefs.
Job description
Job responsibilities
- To provide a confidential, administrative and clerical service to the Physiotherapy Service
- To carry out general reception duties, including checking in patients, answering the telephone, arranging interpreter services and dealing with routine enquiries etc
- To be responsible for the registration and referring of patient details, including data collection, inputting and data cleansing on computer systems.
- To be responsible for gathering and dealing with referrals.
- To take delegated responsibility for the allocation of physiotherapy appointments for patients referred to the physiotherapy service.
Job description
Job responsibilities
- To provide a confidential, administrative and clerical service to the Physiotherapy Service
- To carry out general reception duties, including checking in patients, answering the telephone, arranging interpreter services and dealing with routine enquiries etc
- To be responsible for the registration and referring of patient details, including data collection, inputting and data cleansing on computer systems.
- To be responsible for gathering and dealing with referrals.
- To take delegated responsibility for the allocation of physiotherapy appointments for patients referred to the physiotherapy service.
Person Specification
Qualifications
Essential
- Evidence of basic level qualification in English and Maths or able to demonstrate equivalent experience.
Desirable
- CPD
- ECDL or Microsoft/Lotus qualification
Experience
Essential
- Minimum of 2 years experience in a secretarial or administrative position
- Experience working in a relevant area
Skills
Essential
- Experience of Microsoft Office Suite
- Forward thinking
- Good organisational skills
- Awareness of confidentiality
- Excellent inter-personal skills
- Ability to use own initiative and work under direction
- Able to work collaboratively within a team
- Motivation / drive / enthusiasm
Desirable
- IT skills
- Previous experience of using System One
- Knowledge of medical terminology
- Awareness of physiotherapy
- Knowledge of NHS policies and procedures
Additional
Essential
- Committed to personal and team development
- Speak English to an appropriate standard relevant to their role, i.e. with confidence and accuracy, using correct sentence structures and vocabulary, and without hesitation
- Able to work flexibly across locations and shift patterns.
- Commitment to deliver high standards of care in line with WWL objectives.
Knowledge
Essential
- Have an understanding of office skills
- Understanding of Data Protection Act
Person Specification
Qualifications
Essential
- Evidence of basic level qualification in English and Maths or able to demonstrate equivalent experience.
Desirable
- CPD
- ECDL or Microsoft/Lotus qualification
Experience
Essential
- Minimum of 2 years experience in a secretarial or administrative position
- Experience working in a relevant area
Skills
Essential
- Experience of Microsoft Office Suite
- Forward thinking
- Good organisational skills
- Awareness of confidentiality
- Excellent inter-personal skills
- Ability to use own initiative and work under direction
- Able to work collaboratively within a team
- Motivation / drive / enthusiasm
Desirable
- IT skills
- Previous experience of using System One
- Knowledge of medical terminology
- Awareness of physiotherapy
- Knowledge of NHS policies and procedures
Additional
Essential
- Committed to personal and team development
- Speak English to an appropriate standard relevant to their role, i.e. with confidence and accuracy, using correct sentence structures and vocabulary, and without hesitation
- Able to work flexibly across locations and shift patterns.
- Commitment to deliver high standards of care in line with WWL objectives.
Knowledge
Essential
- Have an understanding of office skills
- Understanding of Data Protection Act
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Employer details
Employer name
Wrightington Wigan & Leigh Teaching Hospitals NHS Foundation Trust
Address
MSK Physiotherapy department, Wigan Health Centre
Frog Lane
Wigan
WN6 7LB
Employer's website
http://www.wwl.nhs.uk/ (Opens in a new tab)
