Job responsibilities
Duties and ResponsibilitiesDuties will include manning reception and dealing with telephone enquiries as well as using the PAS and Patient Centre computer systems to input referrals and manage clinic appointments.
To provide administrative and clerical support to the Physiotherapy Service.
To participate in the organisation and monitoring of the office workload.
Key results from the job holder
To provide administrative and clerical support to the Therapy Department.
To participate in the organisation and monitoring of the office workload.
Planning and Organisational Duties
To provide a confidential administrative and clerical service to the therapy department.
To carry out general reception duties, including checking in patients, answering the telephone, ordering ambulances, arranging interpreter services, legal administrative duties/invoices and dealing with routine enquiries, etc.
To be responsible for the registration and referring of patient details, including data collection and inputting on the Patient Administration System (PAS).
To take delegated responsibility for the allocation of therapy appointments for patients referred to the therapy service.
To be responsible for the tracking, collection and returning of patient case notes and x-rays.
To provide general typing and word processing support, as and when required.
Communications and Key Working Relationships
To transmit clear and concise messages to members of the team, recognising when
information requires urgent transmission, seeking assistance when required.
To participate in the staff appraisal scheme.
Supporting / rotating through other areas of the service to provide cover during times of
Leave.
Responsibility for Health & Safety
To comply with Trust Health and Safety polices.
To maintain a safe working environment and alert manager of any issues.
Compliance with the Health & Safety at Work Act 1974 the post holder is required to fulfil a proactive role towards the management of risk in all of their actions. This entails the risk assessment of all situations, the taking of appropriate actions and reporting of all incidents, near misses and hazards, and a statutory duty of care for their own personal safety and that of others who may be affected by their acts or omissions.
Standard Duties & Responsibilities
The Trust operates a No Smoking Policy.
All Wrightington Wigan and Leigh NHS Foundation Trust staff employed within Clinical Environments and have contact with children, vulnerable adults; service users and their families must familiarise themselves, be aware of their responsibilities and adhere to Local Safeguarding Childrens Board, Local Safeguarding Adult Board and WWL Procedures for Safeguarding and Protecting Children which are available on the Trust Policy Library.
In accordance with Part 7 of the Immigration Act 2016, employees who are required to interact regularly with the public, both face to face, and by telephone, are required to be able to speak English to an appropriate standard relevant to their role, i.e. with confidence and accuracy, using correct sentence structures and vocabulary, and without hesitation.
Compliance with the General Data Protection Regulations 2016, Data Protection Act 2018 and Information Governance Principles the postholder is not entitled to use for their own benefit or gain, or to divulge to any persons, firm or other organisation whatsoever, any confidential information belonging to the Trust or relating to the Trusts affairs or dealings which may come to their knowledge during employment.
Compliance with the Health & Social Care Act 2008 Code of Practice on the Prevention and Control of Infections and related guidance the post holder is required to fulfil a proactive role towards the reduction and management of healthcare related infection in all of their actions. This entails compliance with Trust Infection Prevention and Control policy and related Standard Operating Procedure (SOPs); along with risk assessment of all situations; as staff have a statutory duty of care for their own personal safety and that of others who may be affected by their acts or omissions. Staff must be fully compliant with Trust Infection prevention and Control eLearning policy.
All applicants to any post within the Trust are required to declare any involvement either directly or indirectly with any firm, company, relevant person or organisation which has any interest with the Trust, the services provided by the Trust or any element of patient care. Failure to do so may result in an employment application being rejected, or if it is discovered after appointment the omission of such information could lead to dismissal. This includes any form of private practice relating to medical care.
Compliance with Trust Policies and Procedures including the Code of Conduct.
Compliance with Standing Financial Instructions (SFIs) The SFIs identify the financial responsibilities which apply to everyone working for the Foundation Trust and its constituent organisations including trading units. Failure to comply with Standing Financial Instructions can in certain circumstances be regarded as a disciplinary matter that could result in dismissal. Compliance with the SFIs is monitored by the Finance Department and post holders are therefore required to understand their responsibilities outlined within this document and ensure compliance with its instructions.
Responsibility for all records (including patient health, financial, personal and administrative) that they gather or use as part of their work within the trust. The records may be paper, electronic, microfiche, audio or videotapes, x-ray images.
Any other duties appropriate to the grade. The range of duties and responsibilities outlined above are indicative only and are intended to give a broad flavour of the range and type of duties that will be allocated. They are subject to modification in the light of changing service demands and the development requirements of the postholder.
