Job summary
We are looking to recruit a motivated member of staff for 37.5 per week within the Admissions Team at Wrightington Hospital, Wigan.
You must have experience of working within a busy, pressurised customer focused administration / office environment with an ability to deal with frequent interruptions. You must also have experience of using IT systems in the workplace.
You must be able to demonstrate keyboard skills with high level of data entry accuracy, be a motivated, enthusiastic individual who possess excellent interpersonal and communication skills with an ability to work effectively on your own initiative and within a team.
It is necessary to be flexible and able to adapt quickly to change and altering work patterns. Will be covering various admin and clerical duties in line with service demands.
Must be educated to GSCE level or equivalent.
It is important that you detail in your supporting statement how you meet the essential/desirable requirements given on the person specification.
Evidence of qualifications will be requested at interview.
Main duties of the job
The main duties of this role are to provide an efficient and flexible administrative service that supports the clinical staff in the delivery of an effective booking service. To maintain a patient centred approach in the delivery of the service that supports patients in exercising choice.
About us
Choose Well - Choose WWL
Wrightington, Wigan and Leigh Teaching Hospitals, NHS Foundation Trust are the proud providers of acute hospital and community services to the people of the Wigan Borough and surrounding areas. At WWL, we value our staff believing that 'happy staff, makes for happy patients'. We have a recognised track record in staff engagement, and living our values 'the WWL Way'.
WWL are committed to placing the patient at the heart of everything we do, and in the provision of safe, effective care that acknowledges and ensures dignity. With this in mind we are seeking to recruit people who share our values and beliefs.
On-Call
Please note that senior positions (AFC band 8A or above) may be expected to participate in an on-call rota, if the role is predominantly operational.
Job description
Job responsibilities
- To take and deal with phone calls, some of a sensitive nature.
- Display a professional attitude at all times when dealing with the general public and colleagues alike whilst using effective communication skills to influence the out come in issues causing concern.
- Assist members of the Admissions team by booking of any Pre op appointments.
- To support and assist team members whilst working as part of one multidisciplinary team
- Deal with enquiries from patients, GPs and other disciplines of staff regarding bookings.
- Liaise with the consultant staff and medical secretaries regarding arranging appointments.
- Help to pull ward notes for Patients TCI dates if members of staff off on A/L or sickness.
- Promote and develop good communication links with all disciplines of staff involved in the booking process both internal and external to the Trust.
Job description
Job responsibilities
- To take and deal with phone calls, some of a sensitive nature.
- Display a professional attitude at all times when dealing with the general public and colleagues alike whilst using effective communication skills to influence the out come in issues causing concern.
- Assist members of the Admissions team by booking of any Pre op appointments.
- To support and assist team members whilst working as part of one multidisciplinary team
- Deal with enquiries from patients, GPs and other disciplines of staff regarding bookings.
- Liaise with the consultant staff and medical secretaries regarding arranging appointments.
- Help to pull ward notes for Patients TCI dates if members of staff off on A/L or sickness.
- Promote and develop good communication links with all disciplines of staff involved in the booking process both internal and external to the Trust.
Person Specification
Additional
Essential
- Flexible,hardworking, professional appearance and approach.
- Speak English to an appropriate standard relevant to their role
- Able to work as part of a team or independently.
- Ability to travel to both sites
Knowledge
Essential
- Good knowledge of Microsoft packages especially Word and Excel.
Skills
Essential
- Good organisational skills
- Computer Literate
- Good written and verbal communication skills.
- Ability to relate to people of all levels both internally and externally with tact and diplomacy.
- Ability to organise work, to work unsupervised, adapting to changing priorities
- Ability to handle enquiries appropriately and use initiative to solve problems as delegated.
Desirable
- Minute taking
- Draft letters / e-mails
Experience
Essential
- Experience of working in a busy office environment.
- Experience of working within the NHS or Social Services
- Experience of inputting data and obtaining reports from the software.
Qualifications
Essential
- Good standard of general education including Maths and English GCSE grade A-C or equivalent.
Desirable
- ECDL / Other IT qualification
Person Specification
Additional
Essential
- Flexible,hardworking, professional appearance and approach.
- Speak English to an appropriate standard relevant to their role
- Able to work as part of a team or independently.
- Ability to travel to both sites
Knowledge
Essential
- Good knowledge of Microsoft packages especially Word and Excel.
Skills
Essential
- Good organisational skills
- Computer Literate
- Good written and verbal communication skills.
- Ability to relate to people of all levels both internally and externally with tact and diplomacy.
- Ability to organise work, to work unsupervised, adapting to changing priorities
- Ability to handle enquiries appropriately and use initiative to solve problems as delegated.
Desirable
- Minute taking
- Draft letters / e-mails
Experience
Essential
- Experience of working in a busy office environment.
- Experience of working within the NHS or Social Services
- Experience of inputting data and obtaining reports from the software.
Qualifications
Essential
- Good standard of general education including Maths and English GCSE grade A-C or equivalent.
Desirable
- ECDL / Other IT qualification
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Employer details
Employer name
Wrightington Wigan & Leigh Teaching Hospitals NHS Foundation Trust
Address
Wrightington Hospital
Hall Lane
Appley Bridge
WN6 9EP
Employer's website
http://www.wwl.nhs.uk/ (Opens in a new tab)
