Job summary
We have an exciting opportunity for a Band 3 Administration Assistant to join our excellent Fertility Team at Wrightington Hospital. Full time permanent position Monday-Friday (over 5 days). We are a leading provider of fertility treatment in the North West. We offer a comprehensive range of Fertility investigations and treatments, with access to lifestyle advice, counselling services and therapies.
Please note that this role is still pending Agenda for Change job matching and final banding has not yet been confirmed.
Main duties of the job
- Provide administration and assistance with co-ordination of clinics, provide clerical support to the Fertility Team
- Responsible for organising own work-load and monitoring/assisting in the overall smooth running of clinics. Monitoring clinic waiting lists and pathways.
- Undertake high level PAS/CSC input and informatics
- Support Consultant PA inclusive of transcribing of clinical consultations.
About us
Choose Well - Choose WWL
Wrightington, Wigan and Leigh NHS Foundation Trust are the proud providers of acute hospital and community services to the people of the Wigan Borough and surrounding areas. At WWL, we value our staff believing that 'happy staff, makes for happy patients'. We have a recognised track record in staff engagement and living our values 'the WWL Way'.
WWL are committed to placing the patient at the heart of everything we do, and in the provision of safe, effective care that acknowledges and ensures dignity. With this in mind we are seeking to recruit people who share our values and beliefs.
On-Call
Please note that senior positions (AFC band 8A or above) may be expected to participate in an on-call rota, if the role is predominantly operational.
Job description
Job responsibilities
- Provide a confidential, administrative and clerical service to the Fertility team.
- Carry out general reception duties, including checking in/out patients (face to face and virtually), using NHS Attend Anywhere,
- Providing a first point of contact for patient accessing services via TeleQ.
- Provide a high level of Patient Administration System assistance to clinic, including attending, coding of outcomes and disposals, data collection, checking the NHS central spine GP system.
- Providing audio typing and word processing support to Consultants PA
- Support other areas of the service, covering staff leave and sickness.
- Maintain confidentiality when dealing with all forms of information.
- Maintain office tidiness in all areas, adhering to safety around the office at all times.
- Providing administrative support for Andrology Services.
- Communication between hospital and external bodies.
- Liaise with consultants and senior nursing staff regarding clinics and support requirements
Job description
Job responsibilities
- Provide a confidential, administrative and clerical service to the Fertility team.
- Carry out general reception duties, including checking in/out patients (face to face and virtually), using NHS Attend Anywhere,
- Providing a first point of contact for patient accessing services via TeleQ.
- Provide a high level of Patient Administration System assistance to clinic, including attending, coding of outcomes and disposals, data collection, checking the NHS central spine GP system.
- Providing audio typing and word processing support to Consultants PA
- Support other areas of the service, covering staff leave and sickness.
- Maintain confidentiality when dealing with all forms of information.
- Maintain office tidiness in all areas, adhering to safety around the office at all times.
- Providing administrative support for Andrology Services.
- Communication between hospital and external bodies.
- Liaise with consultants and senior nursing staff regarding clinics and support requirements
Person Specification
Qualifications
Essential
- oGood standard of education including 5 GCSE's or equivalent
- oECDL or equivalent knowledge and experience
- oAudio typing
Desirable
- oRSA 2/3
- oAMSPAR qualification
- oNVQ 2/3
Experience
Essential
- oPrevious admin experience within NHS
- oExperience of working with the public
- oExperience of using Patient Centre (CSC), Electronic Patient Record (EPR) Central spine, Choose & Book (CAB)
- oExperience of office procedure
- oPrevious experience of working within a multi-disciplinary team
Desirable
- o3-5 years experience within NHS
- oPrevious knowledge of working within a clinic setting
- oExperience of Bighand application
Skills
Essential
- oWell developed organisational skills with ability to prioritise workload
- oExcellent verbal communication
- oExcellent telephone manner
- oAbility to work using own initiative and take direction
- oWell developed interpersonal skills to enable working autonomously as well as part of a developed team.
Desirable
- oIT skills
- oCommitment to CPD
Knowledge
Essential
- oTrust systems
- oHigh level of understanding of office skills
- oData Protection Act, GDPR
- oIn-depth understanding of patient confidentiality
- oFreedom of information
Desirable
Additional
Essential
- oClear vision of role
- oWilling to adopt a flexible approach to working hours including evenings
- oCalm under pressure
- oWillingness to meet the performance criteria set out in the job description and professional development
- oSpeak English to an appropriate standard relevant to their role, i.e. with confidence and accuracy, using correct sentence structure and vocabulary and without hesitation
Person Specification
Qualifications
Essential
- oGood standard of education including 5 GCSE's or equivalent
- oECDL or equivalent knowledge and experience
- oAudio typing
Desirable
- oRSA 2/3
- oAMSPAR qualification
- oNVQ 2/3
Experience
Essential
- oPrevious admin experience within NHS
- oExperience of working with the public
- oExperience of using Patient Centre (CSC), Electronic Patient Record (EPR) Central spine, Choose & Book (CAB)
- oExperience of office procedure
- oPrevious experience of working within a multi-disciplinary team
Desirable
- o3-5 years experience within NHS
- oPrevious knowledge of working within a clinic setting
- oExperience of Bighand application
Skills
Essential
- oWell developed organisational skills with ability to prioritise workload
- oExcellent verbal communication
- oExcellent telephone manner
- oAbility to work using own initiative and take direction
- oWell developed interpersonal skills to enable working autonomously as well as part of a developed team.
Desirable
- oIT skills
- oCommitment to CPD
Knowledge
Essential
- oTrust systems
- oHigh level of understanding of office skills
- oData Protection Act, GDPR
- oIn-depth understanding of patient confidentiality
- oFreedom of information
Desirable
Additional
Essential
- oClear vision of role
- oWilling to adopt a flexible approach to working hours including evenings
- oCalm under pressure
- oWillingness to meet the performance criteria set out in the job description and professional development
- oSpeak English to an appropriate standard relevant to their role, i.e. with confidence and accuracy, using correct sentence structure and vocabulary and without hesitation
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Employer details
Employer name
Wrightington Wigan & Leigh Teaching Hospitals NHS Foundation Trust
Address
Wrightington Hospital
Hall Lane, Appley Bridge
Wigan
WN6 9EP
Employer's website
http://www.wwl.nhs.uk/ (Opens in a new tab)
