Job summary
We are seeking to recruit an enthusiastic, highly motivated individual with excellent Customer Care, Communication and IT skills, who has the ability to work as part of a multi-disciplinary team.
We are recruiting to 15 hours per week position based at Ormerod House, Atherton.
You will provide a full administrative support including answering phone and dealing with patient queries to direct them to the appropriate personnel. To ensure patient's needs are central to the delivery of the service, and compliance with all appropriate policies and procedures are followed.
Please note this vacancy may close before the advertised closing date if a sufficient number of suitable applications are received.
To undertake this post, you must be able to drive and have access to a vehicle. Should you not meet this requirement due to a disability, you are of course able to apply and a discussion regarding whether reasonable adjustments could be made to the role would take place before any offer is confirmed.
Main duties of the job
- Effectively deal with all enquiries, via telephone and face to face with regard to patients, staff, internal and external agencies, with the exception of medical advice.
- Forward patient's documents to relevant departments including health visitors, antenatal clinic, postnatal filing.
- Photocopy and make any appropriate packs
- Deal with telephone enquiries and advise/refer to the relevant professional.
- To plan and organise own workload whilst assisting colleagues to meet the Departmental needs of the service.
- To support and evaluate changes to working practice whilst actively seeking ways to improve the service.
- Maintain an effective filing system.
- Maintain staffing levels for your role within the service by liaising with colleagues appropriately.
- Monitor variety of email inboxes and send self-referrals to appropriate team.
- Book follow up appointments as required
- Maintain spreadsheets to monitor workload.
- Maintain daily contact with colleagues working within the team to ensure priorities are met and targets achieved
- Regularly update management team regarding outstanding issues, potential areas of concern and any other associated problem.
- Use multiple systems in order to process requests and communicate information to job related stakeholders.
- Use initiative when dealing with general public in order to manage people expectations and overcome barriers.
- Liaise with Safeguarding as needed.
- Work effectively as part of the multi-disciplinary team
About us
Choose Well - Choose WWL
Wrightington, Wigan and Leigh Teaching Hospital NHS Foundation Trust are the proud providers of acute hospital and community services to the people of the Wigan Borough and surrounding areas. At WWL, we value our staff believing that 'happy staff, makes for happy patients'. We have a recognised track record in staff engagement and living our values 'the WWL Way'.
WWL are committed to placing the patient at the heart of everything we do, and in the provision of safe, effective care that acknowledges and ensures dignity. With this in mind we are seeking to recruit people who share our values and beliefs.
On-Call
Please note that senior positions (AFC band 8A or above) may be expected to participate in an on-call rota, if the role is predominantly operational.
Job description
Job responsibilities
- Monitor inboxes as required for safeguarding invites, smoke free and perinatal mental health team
- Ensure telephone answered timely and professionally.
- Assist with booking appointments as necessary
- Keep organised working environment
- Keep and maintain accurate spreadsheets
- Adhere to Trust Policies, Procedures and Guidelines
- Ensure compliance with Mandatory training requirements in accordance with Trust Policy
- Compliance with Trust Policies and Procedures including the Code of Conduct
- Compliance with the Data Protection Act 1998 and Information Governance the post holder is not entitled to use for their own benefit or gain, or to divulge to any persons, firm or other organisation whatsoever, any confidential information belonging to the Trust or relating to the Trusts affairs or dealings which may come to their knowledge during employment
Job description
Job responsibilities
- Monitor inboxes as required for safeguarding invites, smoke free and perinatal mental health team
- Ensure telephone answered timely and professionally.
- Assist with booking appointments as necessary
- Keep organised working environment
- Keep and maintain accurate spreadsheets
- Adhere to Trust Policies, Procedures and Guidelines
- Ensure compliance with Mandatory training requirements in accordance with Trust Policy
- Compliance with Trust Policies and Procedures including the Code of Conduct
- Compliance with the Data Protection Act 1998 and Information Governance the post holder is not entitled to use for their own benefit or gain, or to divulge to any persons, firm or other organisation whatsoever, any confidential information belonging to the Trust or relating to the Trusts affairs or dealings which may come to their knowledge during employment
Person Specification
Qualifications
Essential
- oGood standard of general education.
Desirable
- oKeyboard and IT skills
- oNVQ Level 2 or above
Experience
Essential
- oAbility to work as a member of a team or independently.
Desirable
- oPrevious clerical experience
- oPrevious experience with Maternity systems/HIS/CRIS
Skills
Essential
- oGood communication and organisational skills
- oKnowledge of spreadsheets for data collection.
Desirable
- oPrevious experience in dealing with the public
Knowledge
Essential
- oGood knowledge of clerical skills required.
Desirable
- oExperience of working within the NHS.
Additional
Essential
- Flexible, hard working
- Smart appearance
- Cheerful manner
- oSpeak English to an appropriate standard relevant to their role, i.e. with confidence and accuracy, using correct sentence structures and vocabulary, and without hesitation
Person Specification
Qualifications
Essential
- oGood standard of general education.
Desirable
- oKeyboard and IT skills
- oNVQ Level 2 or above
Experience
Essential
- oAbility to work as a member of a team or independently.
Desirable
- oPrevious clerical experience
- oPrevious experience with Maternity systems/HIS/CRIS
Skills
Essential
- oGood communication and organisational skills
- oKnowledge of spreadsheets for data collection.
Desirable
- oPrevious experience in dealing with the public
Knowledge
Essential
- oGood knowledge of clerical skills required.
Desirable
- oExperience of working within the NHS.
Additional
Essential
- Flexible, hard working
- Smart appearance
- Cheerful manner
- oSpeak English to an appropriate standard relevant to their role, i.e. with confidence and accuracy, using correct sentence structures and vocabulary, and without hesitation
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Employer details
Employer name
Wrightington Wigan & Leigh Teaching Hospitals NHS Foundation Trust
Address
Ormerod House
Nelson Street
Atherton, Manchester
M46 0LE
Employer's website
http://www.wwl.nhs.uk/ (Opens in a new tab)
