Job summary
Would you like to be part of a multi award winning NHS Foundation Trust?At Wrightington, Wigan and Leigh NHS Foundation Trust, we have an exciting opportunity for you to join the Catering Department as an administration clerk.
You will provide excellent customer services and the role will involve a range of administrative duties to ensure the smooth running of the department and wider organisation. Your role will maintain a high standard of professionalism and provide services in line with our values and behaviours. We are looking for someone who loves working with people, who is punctual and reliable and who will work in a professional manner. You will have the opportunity to enhance your organisational skills along with the scope to develop your creative abilities.
Working Hours - 30 hours per weekbetween the hours of 9.00am - 17.00pm Monday to Friday with some flexibility to be discussed at interview.
Main duties of the job
The candidate is required to work on the Leigh site to support the Catering Management team with clerical duties as set out in the job description.
Candidates ideally should have the knowledge and technical skills including proficiency with Microsoft programs. Strong attention to detail and the ability to work without supervision is essential.
The role may require you to work across all areas in the Trust including areas that are designated as positive, asymptomatic and negative for COVID.
About us
Choose Well - Choose WWL
Wrightington, Wigan and Leigh NHS Foundation Trust are the proud providers of acute hospital and community services to the people of the Wigan Borough and surrounding areas. At WWL, we value our staff believing that 'happy staff, makes for happy patients'. We have a recognised track record in staff engagement, and living our values 'the WWL Way'.
WWL are committed to placing the patient at the heart of everything we do, and in the provision of safe, effective care that acknowledges and ensures dignity. With this in mind we are seeking to recruit people who share our values and beliefs.
On-Call
Please note that senior positions (AFC band 8A or above) may be expected to participate in an on-call rota, if the role is predominantly operational.
Job description
Job responsibilities
Key results from the job holder
As a member of the site Catering team you will undertake a wide range of clerical duties to support the service as directed by the Managers
Planning and Organisational Duties
- Completion of databases & spreadsheets for recording and generating orders & production lists.
- Accuracy when recording information,
- Carry out the typing of memos letters and reports for managers promptly and accurately.
- General photocopying, scanning, faxing, printing labels etc
- Receives and opens incoming mail, sorts and posts outgoing mail at the end of the working day
- Manage bookings for functions and records in diary, produces weekly function list and raises invoices to debtors in respect of buffet work.
- Use of Oracle systems for checking invoices & Delivery notes
- Establish and maintain effective and efficient filing systems.
- Maintain general records regarding, vending, sickness/absence, functions etc.
- To update the intranet menu on a daily basis.
- Maintains stationery stock and requisitions replacements
- Plans and arranges meetings for Managers.
- Any other general clerical duties as directed
Communications and Key Working Relationships
- Receives incoming calls for managers and Departments from external and internal contacts, takes messages and appropriate action.
- Contacts & liaises with suppliers as requested by managers.
- Liaise with wards on numbers required and convey messages on behalf of the Manager if there are problems regarding meal service delivery.
- Liaise with colleagues, external suppliers, finance and users of services as directed by managers.
- Compliance with Trust and Local procedures.
Responsibility for Finance
- Maintains stationery stock and requisitions replacements
- Input financial data accurately and in a timely manner, follow SFIs
- Bring discrepancies to the attention of the Management
- Safe use of equipment and stocks
- Compliance with Trust and Local procedures
Responsibility for Human Resources
- Demonstrate own duties to new starters
- Attend courses as directed, ensure compliance with mandatory training
- Compliance with Trust and Local procedures
- Complete timesheet or work record
Responsibility for Health & Safety
- Responsible for ensuring own safety at work
- Report any equipment defects to Supervisors/Managers
- May be expected to enter kitchen areas and follow Food Safety protocols
- Reports accidents at work and defects with machinery and buildings
- Compliance Trust and Local procedures
Job description
Job responsibilities
Key results from the job holder
As a member of the site Catering team you will undertake a wide range of clerical duties to support the service as directed by the Managers
Planning and Organisational Duties
- Completion of databases & spreadsheets for recording and generating orders & production lists.
- Accuracy when recording information,
- Carry out the typing of memos letters and reports for managers promptly and accurately.
- General photocopying, scanning, faxing, printing labels etc
- Receives and opens incoming mail, sorts and posts outgoing mail at the end of the working day
- Manage bookings for functions and records in diary, produces weekly function list and raises invoices to debtors in respect of buffet work.
- Use of Oracle systems for checking invoices & Delivery notes
- Establish and maintain effective and efficient filing systems.
- Maintain general records regarding, vending, sickness/absence, functions etc.
- To update the intranet menu on a daily basis.
- Maintains stationery stock and requisitions replacements
- Plans and arranges meetings for Managers.
- Any other general clerical duties as directed
Communications and Key Working Relationships
- Receives incoming calls for managers and Departments from external and internal contacts, takes messages and appropriate action.
- Contacts & liaises with suppliers as requested by managers.
- Liaise with wards on numbers required and convey messages on behalf of the Manager if there are problems regarding meal service delivery.
- Liaise with colleagues, external suppliers, finance and users of services as directed by managers.
- Compliance with Trust and Local procedures.
Responsibility for Finance
- Maintains stationery stock and requisitions replacements
- Input financial data accurately and in a timely manner, follow SFIs
- Bring discrepancies to the attention of the Management
- Safe use of equipment and stocks
- Compliance with Trust and Local procedures
Responsibility for Human Resources
- Demonstrate own duties to new starters
- Attend courses as directed, ensure compliance with mandatory training
- Compliance with Trust and Local procedures
- Complete timesheet or work record
Responsibility for Health & Safety
- Responsible for ensuring own safety at work
- Report any equipment defects to Supervisors/Managers
- May be expected to enter kitchen areas and follow Food Safety protocols
- Reports accidents at work and defects with machinery and buildings
- Compliance Trust and Local procedures
Person Specification
Qualifications
Essential
- GCSE or equivalent
- RSA 2 Word Processing (or equivalent experience)
Desirable
- To hold a NVQ clerical qualification
Experience
Essential
- Previous office work experience
Desirable
- Experience of working in a busy pressurised customer focused environment
- Recent work experience with a healthcare setting
Skills
Essential
- Basic literacy and numeracy required
- Good interpersonal skills, with the ability to communicate with a range of people including suppliers and service users
- Ability to organise & prioritise day to day tasks
Desirable
- Produce letters/posters/menus
- Arrange filing systems
- Setting up databases
- To deliver a high level of customer service using electronic, telephone and other channels of communication
Knowledge
Essential
- Good general knowledge of office work
Desirable
- Awareness of Catering
- Understanding the NHS
- Hospital familiarity
- Basic knowledge of IT systems and packages
- Awareness of the data protection ACT
- Good understanding of customer care packages and procedures
Additional
Essential
- Flexibility , able to cover for clerks across the sites.
- Professional appearance and approach
- Speak English to an appropriate standard relevant to their role, i.e. with confidence and accuracy, using correct sentence structures and vocabulary, and without hesitation
- Ability to work under pressure
Desirable
- Must be able to work flexibly
- Good attention record
Person Specification
Qualifications
Essential
- GCSE or equivalent
- RSA 2 Word Processing (or equivalent experience)
Desirable
- To hold a NVQ clerical qualification
Experience
Essential
- Previous office work experience
Desirable
- Experience of working in a busy pressurised customer focused environment
- Recent work experience with a healthcare setting
Skills
Essential
- Basic literacy and numeracy required
- Good interpersonal skills, with the ability to communicate with a range of people including suppliers and service users
- Ability to organise & prioritise day to day tasks
Desirable
- Produce letters/posters/menus
- Arrange filing systems
- Setting up databases
- To deliver a high level of customer service using electronic, telephone and other channels of communication
Knowledge
Essential
- Good general knowledge of office work
Desirable
- Awareness of Catering
- Understanding the NHS
- Hospital familiarity
- Basic knowledge of IT systems and packages
- Awareness of the data protection ACT
- Good understanding of customer care packages and procedures
Additional
Essential
- Flexibility , able to cover for clerks across the sites.
- Professional appearance and approach
- Speak English to an appropriate standard relevant to their role, i.e. with confidence and accuracy, using correct sentence structures and vocabulary, and without hesitation
- Ability to work under pressure
Desirable
- Must be able to work flexibly
- Good attention record
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Employer details
Employer name
Wrightington Wigan & Leigh Teaching Hospitals NHS Foundation Trust
Address
Leigh Infirmary WN7 1HS
The Avenue
Leigh
WN7 1HS
Employer's website
http://www.wwl.nhs.uk/ (Opens in a new tab)
