Job summary
An exciting opportunity has arisen for an enthusiastic individual to join our well established IT Training team to deliver both classroom and eLearning training for a number of clinical systems e.g. Patient Administration, Electronic Patient Record, Theatres system, Bed Management Systmone and Digital Dictation in addition to computer and digital skills courses.
We are looking for someone with experience of working within a Health Care Environment with admin or clinical background to join our team. You will have excellent working knowledge of Community systems, communication skills, be well organised and have excellent presentation skills with the ability to engage various staff groups.
You will be educated to Degree level or equivalent and it would be advantageous to hold a recognised teaching/training qualification and have experience of developing eLearning packages. However this is not essential and training will be given.
Please Note: This post is advertised on a secondment basis for 6 months.
Candidates will be required to produce original certificates for qualifications at interview stage.You will need to be flexible in your approach to work as you will be required to train on the various sites across the Trust and on occasions train during early mornings/evenings to meet the needs of the service. If you feel that you have the qualities, skills and the positive attitude required to meet this challenging role we look forward to hearing from you.
Main duties of the job
You will deliver training in formal and informal environments to individuals and groups of staff across the Trust in collaboration with other IT trainers within the team. You will also be expected to train and support staff to attain and improve upon their basic IT skills and support them with changes or new systems Go Live.
This vacancy is open to all internal candidates. NHS Employees should ideally secure their manager's agreement for a secondment arrangement ideally prior to applying, as this will be a condition of any offer made. This vacancy is advertised on a fixed term basis due to funding and will end in 6 months . Whilst this post is advertised on a secondment basis there is the potential that this post may become permanent in the future.
About us
Choose Well - Choose WWL
Wrightington, Wigan and Leigh Teaching Hospitals NHS Foundation Trust are the proud providers of acute hospital and community services to the people of the Wigan Borough and surrounding areas. At WWL, we value our staff believing that 'happy staff, makes for happy patients'. We have a recognised track record in staff engagement, and living our values 'the WWL Way'.
WWL are committed to placing the patient at the heart of everything we do, and in the provision of safe, effective care that acknowledges and ensures dignity. With this in mind we are seeking to recruit people who share our values and beliefs.
On-Call
Please note that senior positions (AFC band 8A or above) may be expected to participate in an on-call rota, if the role is predominantly operational.
Job description
Job responsibilities
- To deliver training and provide support on a flexible basis to all system users during the implementation period for new developments.
- Ensure that new / enhanced functionality and data quality requirements are understood and training materials are updated as appropriate
- To design lesson plans and deliver training to end system users in accordance with agreed standards. This includes 1-1, Classroom, Large groups and developing eLearning packages where appropriate.
- Maintain a complete and up-to-date attendance / DNA / cancellation record for training courses.
- Developing appropriate end user training materials, reference materials, certificates, handouts and promotional materials for distribution within the Trust and on the intranet
- Support users in booking appropriate IT training courses for users
- As part of the IT Training Team you will be required on a rotational basis to prioritise and manage requests for user support via the Call Logging System. Responding quickly and appropriately via telephone, e-mail and remote access tool and correctly updating incidents logged ensuring Service Level Agreements are achieved.
- Provide administration duties of the eLearning portal
- Production of monthly reports such as pay progression, mandatory training divisional and Trust reports
- Developing e-learning material in conjunction with subject matter experts
- Improving the quality assurance of the data on the eLearning portal
- Responsible for maintaining the mandatory / professional skills matrix in accordance with the decisions authorised by the Education Governance Group
- Set up and management of a rigorous process for reviewing and updating e-learning content
- Managing the e-induction process
- Setting up and running supported e-learning sessions particular for staff in the E&F Division
- Supporting other users such as the BLS team in managing their data
- Linking in with new developments such as the Course Booking System, PDR on-line
Job description
Job responsibilities
- To deliver training and provide support on a flexible basis to all system users during the implementation period for new developments.
- Ensure that new / enhanced functionality and data quality requirements are understood and training materials are updated as appropriate
- To design lesson plans and deliver training to end system users in accordance with agreed standards. This includes 1-1, Classroom, Large groups and developing eLearning packages where appropriate.
- Maintain a complete and up-to-date attendance / DNA / cancellation record for training courses.
- Developing appropriate end user training materials, reference materials, certificates, handouts and promotional materials for distribution within the Trust and on the intranet
- Support users in booking appropriate IT training courses for users
- As part of the IT Training Team you will be required on a rotational basis to prioritise and manage requests for user support via the Call Logging System. Responding quickly and appropriately via telephone, e-mail and remote access tool and correctly updating incidents logged ensuring Service Level Agreements are achieved.
- Provide administration duties of the eLearning portal
- Production of monthly reports such as pay progression, mandatory training divisional and Trust reports
- Developing e-learning material in conjunction with subject matter experts
- Improving the quality assurance of the data on the eLearning portal
- Responsible for maintaining the mandatory / professional skills matrix in accordance with the decisions authorised by the Education Governance Group
- Set up and management of a rigorous process for reviewing and updating e-learning content
- Managing the e-induction process
- Setting up and running supported e-learning sessions particular for staff in the E&F Division
- Supporting other users such as the BLS team in managing their data
- Linking in with new developments such as the Course Booking System, PDR on-line
Person Specification
Qualifications
Essential
- Educated to Degree level or equivalent experience
- Recognised teaching/training qualification (eg Cert Ed, PGCE, CTP, DTTLS) or able to demonstrate equivalent level of experience
Experience
Essential
- Significant experience of providing training preferably within the NHS environment.
- Experience in the use of one or more key NHS operational IT Systems
- Translate User Requirements into training programmes.
- Experience of System Support and resolving user and Data Quality issues
Skills
Essential
- Must have excellent presentational skills and the ability to communicate effectively, adapting style and media to suit diverse audiences
- Must have advanced keyboard skills.
- Must be competent in the use of Microsoft office packages.
- Ability to make judgements and provide advice on all matters relating to training
- Must have excellent organisational skills.
- Must have excellent negotiation and persuasion skills.
- Must have excellent empathy, reassurance and motivation skills.
- Must have excellent time management skills with the ability to plan and prioritise workloads and meet deadlines.
Knowledge
Essential
- Knowledge of one or more operational systems is essential to this post.
- Knowledge in the design, planning and delivery of System Training.
- Knowledge of NHS working practices both Clinical & Non Clinical
Additional
Essential
- Must have excellent interpersonal skills and have the ability to grasp abstract concepts and be able to communicate ideas.
- Able to work autonomously, as well as being a team player and have the ability to build productive relationships with and be comfortable liaising with a wide variety of clinical and clerical staff.
- Must have the ability to think and respond quickly to questions and situations.
- Must have excellent empathy, reassurance and motivation skills.
- You will have a flexible approach and a willingness to work outside normal hours.
- Ability to travel between to required place of work as part of a training rota, locally or regional.
Person Specification
Qualifications
Essential
- Educated to Degree level or equivalent experience
- Recognised teaching/training qualification (eg Cert Ed, PGCE, CTP, DTTLS) or able to demonstrate equivalent level of experience
Experience
Essential
- Significant experience of providing training preferably within the NHS environment.
- Experience in the use of one or more key NHS operational IT Systems
- Translate User Requirements into training programmes.
- Experience of System Support and resolving user and Data Quality issues
Skills
Essential
- Must have excellent presentational skills and the ability to communicate effectively, adapting style and media to suit diverse audiences
- Must have advanced keyboard skills.
- Must be competent in the use of Microsoft office packages.
- Ability to make judgements and provide advice on all matters relating to training
- Must have excellent organisational skills.
- Must have excellent negotiation and persuasion skills.
- Must have excellent empathy, reassurance and motivation skills.
- Must have excellent time management skills with the ability to plan and prioritise workloads and meet deadlines.
Knowledge
Essential
- Knowledge of one or more operational systems is essential to this post.
- Knowledge in the design, planning and delivery of System Training.
- Knowledge of NHS working practices both Clinical & Non Clinical
Additional
Essential
- Must have excellent interpersonal skills and have the ability to grasp abstract concepts and be able to communicate ideas.
- Able to work autonomously, as well as being a team player and have the ability to build productive relationships with and be comfortable liaising with a wide variety of clinical and clerical staff.
- Must have the ability to think and respond quickly to questions and situations.
- Must have excellent empathy, reassurance and motivation skills.
- You will have a flexible approach and a willingness to work outside normal hours.
- Ability to travel between to required place of work as part of a training rota, locally or regional.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Employer details
Employer name
Wrightington Wigan & Leigh Teaching Hospitals NHS Foundation Trust
Address
Buckingham Row,
Brick Kiln Lane,
Wigan
WN1 1XX
Employer's website
http://www.wwl.nhs.uk/ (Opens in a new tab)
