Job summary
A new opportunity has arisen for a Family Discharge Assistant to support patients and relatives in the process of discharging from the acute hospital. This is an exciting position and would suit someone who is keen to work in an integrated way and to support their continued professional development.
If you wish to be considered for the position available please click apply nowto complete an application form. Throughout the application form, and particularly in the supporting information, please ensure clearly how you meet each of the criteria on the person specification.
The role will require you to work weekends on a rota basis.
The role will require you to work across all ward areas including those that are designated as positive, asymptomatic and negative COVID wards.
Please note this vacancy may close earlier than the specified closing date if a high level of suitable applications are received.
Candidates will be required to present certificates for qualifications at the interview stage.
Main duties of the job
To assist patient and families through the discharge process and provide support to the ward staff and the hospital MDT on the wards. The post holder will be required to assist and ensure timely and safe discharge from the acute trust.
About us
Choose Well - Choose WWL
Wrightington, Wigan and Leigh Teaching Hospitals, NHS Foundation Trust are the proud providers of acute hospital and community services to the people of the Wigan Borough and surrounding areas. At WWL, we value our staff believing that 'happy staff, makes for happy patients'. We have a recognised track record in staff engagement, and living our values 'the WWL Way'.
WWL are committed to placing the patient at the heart of everything we do, and in the provision of safe, effective care that acknowledges and ensures dignity. With this in mind we are seeking to recruit people who share our values and beliefs.
On-Call
Please note that senior positions (AFC band 8A or above) may be expected to participate in an on-call rota, if the role is predominantly operational.
Job description
Job responsibilities
- Communicate with patients, relatives and other staff members regarding the proposed discharge arrangements as agreed by the acute discharge team.
- Ensure EDS are completed on admissions by all members of the MDT and clear document on the discharge tracking board.
- Monitor, and analyse the progress of referrals/assessments that are required to assist with the discharge process to support the IDT.
- Support ward teams by facilitating the process of requesting TTOs /Transport/ Discharge Summary including progress chasing diagnostics, medical reviews etc.
- To assist with a timely discharge and avoidance of any delays.
- Ensure GPs receive discharges letters in real time.
- Liaise with both the nurse in charge of the ward and/ or Bed Manager to facilitate and plan for vacant bed availability as part of the new bed management programme.
- Promote equality in care and practice by recognising, respecting and meeting the needs and choices of individuals
- Assist to maintain safety, conforming to health, safety and security legislation, policies, procedures and guidelines.
- Maintain and develop own competence
- Ensure all medical and clinical ward rounds are accompanied.
- Support and escalate hospital reviews.
- Monitor and provide reports of discharges per day prior to 10.30am
Job description
Job responsibilities
- Communicate with patients, relatives and other staff members regarding the proposed discharge arrangements as agreed by the acute discharge team.
- Ensure EDS are completed on admissions by all members of the MDT and clear document on the discharge tracking board.
- Monitor, and analyse the progress of referrals/assessments that are required to assist with the discharge process to support the IDT.
- Support ward teams by facilitating the process of requesting TTOs /Transport/ Discharge Summary including progress chasing diagnostics, medical reviews etc.
- To assist with a timely discharge and avoidance of any delays.
- Ensure GPs receive discharges letters in real time.
- Liaise with both the nurse in charge of the ward and/ or Bed Manager to facilitate and plan for vacant bed availability as part of the new bed management programme.
- Promote equality in care and practice by recognising, respecting and meeting the needs and choices of individuals
- Assist to maintain safety, conforming to health, safety and security legislation, policies, procedures and guidelines.
- Maintain and develop own competence
- Ensure all medical and clinical ward rounds are accompanied.
- Support and escalate hospital reviews.
- Monitor and provide reports of discharges per day prior to 10.30am
Person Specification
Qualifications
Essential
- Qualifications and Credit Framework/NVQ/apprenticeship level 2 in related subject (administration, business and management).
Experience
Essential
- Experience of working in an acute hospital environment
- Ability to communicate sensitive information relating to patients, relatives.
- Evidence of effective team working to deliver and improve services.
- Experience of working on an acute hospital ward
- Knowledge of discharge pathways
Skills
Essential
- Ability to communicate effectively with staff at all levels.
- Ability to communicate sensitive information relating to patients and their relatives.
- Ability to use a range of communication techniques, e.g. telephone, IT, face to face
- Excellent organisational skills with the ability to prioritise own workload
- Able to provide accurate and timely documentation
- Basic IT Skills (including Microsoft Access & Excel or equivalent)
- Support the process to identify service improvements
- Exhibits energy and resilience to drive through results
- Ability to use NWAS portal
- Ability to undertake venepuncture, Cannulation and ECG
Desirable
- Ability to use HIS, CSC and NWAS portal
Knowledge
Essential
- Awareness of the NHS agenda at a national and local level
- Knowledge of community and social care services
Additional
Essential
- Behaves in an open, ethical and professional manner
- Aware of own strengths and limitations
- Able to balance work load and priorities with those of the service and other team members
- Able to demonstrate a level of personal confidence necessary when communicating with the wider MDT.
- Ability to work unsociable hours with a flexible approach
- Ability to work as part of a team
- Speak English to an appropriate standard relevant to their role, i.e. with confidence and accuracy, using correct sentence structures and vocabulary, and without hesitation
Person Specification
Qualifications
Essential
- Qualifications and Credit Framework/NVQ/apprenticeship level 2 in related subject (administration, business and management).
Experience
Essential
- Experience of working in an acute hospital environment
- Ability to communicate sensitive information relating to patients, relatives.
- Evidence of effective team working to deliver and improve services.
- Experience of working on an acute hospital ward
- Knowledge of discharge pathways
Skills
Essential
- Ability to communicate effectively with staff at all levels.
- Ability to communicate sensitive information relating to patients and their relatives.
- Ability to use a range of communication techniques, e.g. telephone, IT, face to face
- Excellent organisational skills with the ability to prioritise own workload
- Able to provide accurate and timely documentation
- Basic IT Skills (including Microsoft Access & Excel or equivalent)
- Support the process to identify service improvements
- Exhibits energy and resilience to drive through results
- Ability to use NWAS portal
- Ability to undertake venepuncture, Cannulation and ECG
Desirable
- Ability to use HIS, CSC and NWAS portal
Knowledge
Essential
- Awareness of the NHS agenda at a national and local level
- Knowledge of community and social care services
Additional
Essential
- Behaves in an open, ethical and professional manner
- Aware of own strengths and limitations
- Able to balance work load and priorities with those of the service and other team members
- Able to demonstrate a level of personal confidence necessary when communicating with the wider MDT.
- Ability to work unsociable hours with a flexible approach
- Ability to work as part of a team
- Speak English to an appropriate standard relevant to their role, i.e. with confidence and accuracy, using correct sentence structures and vocabulary, and without hesitation
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Employer details
Employer name
Wrightington Wigan & Leigh Teaching Hospitals NHS Foundation Trust
Address
Royal Albert Edward Infirmary
Wigan Lane
Wigan
WN1 2NN
Employer's website
http://www.wwl.nhs.uk/ (Opens in a new tab)
