Digital Community and People Outreach Advisor

Job summary

Do you want to make a real difference in people's lives?

We're looking for someone who shares our commitment to supporting local communities and reducing digital exclusion. This is an excellent opportunity to join our award-winning Digital Skills and Change Team and help people build confidence with everyday digital skills.As a Digital Community and People Outreach Advisor, you will help individuals understand the basics of staying safe online and support them to use digital platforms such as the NHS App. Your work will directly support improved access to healthcare services by helping people take their first steps towards digital independence.This is a hybrid role, combining remote/home working with travel across our Trust footprint. You'll spend time in community venues, offering practical support to people who may feel unsure about using technology or who have had limited access to digital services. Your patience, kindness and clear communication will make a meaningful difference.We welcome applications from individuals who:o enjoy working directly with members of the publico are patient, approachable and able to explain things simplyo can adapt their approach to meet different needs and levels of confidenceo feel confident building relationships with local partners and community groupso want to make a positive impact in local communities

Main duties of the job

The role focuses on engaging people who may experience digital poverty, limited digital confidence or barriers to accessing online services. Main duties include:o Delivering simple, accessible digital skills support in community settingso Helping people use digital devices and online services safelyo Supporting people to access NHS digital platforms, including the NHS Appo Building relationships with local groups and partnerso Planning and delivery of informal digital skills sessions tailored to local needso Recording activity and sharing insights to help improve our worko Support people experiencing digital poverty by promoting available device access schemeso Travelling across the Trust footprint to reach the people who need it mosto Represent the Trust's digital inclusion priorities through consistent, accessible and positive communication

About us

Come and work with us at our award-winning NHS Trust, leading the way for trying new and better ways of working to help improve life for our local communities.

We have around 9,000 staff who provide physical and mental healthcare, support for people with learning disabilities, and adult social care across Staffordshire, Stoke-on-Trent, Shropshire, and Telford & Wrekin. We also run regional and national services, including help for new parents (perinatal care), eating disorders, forensic services, sexual health, and support for people in prison with mental health, drug, or alcohol problems.

We offer great career development for both clinical and non-clinical roles, with ongoing training and support to help you learn and grow.

We are 'United in our Uniqueness' and committed to creating a workplace where everyone feels welcome and can be themselves, no matter their background or identity. We want our staff to feel supported and valued, and we aim to build a team that reflects the communities we serve. Together, we can make sure every voice is heard, and every difference is respected.

Please note, we may be required to close this vacancy early if we receive a high volume of applications

Please be aware that the use of artificial intelligence (AI) in completing application forms will be monitored to ensure fairness and transparency. If you have used AI you must state this in your application.